Product Type: The Carphone Warehouse in Telecommunications Services
Newest Review: ... her. She was very rude and was argueing with me. She then said would I stay with Talk Talk if they reduced my bill to what I was going ... more
Total rip off!
Member Name: leanne9955
Disadvantages: rude staff, poor customer service, prices increase constantly
I signed up with talk talk 14 months ago when I got my first flat. I had seen them advertising their broadband on the TV for £3.50 a month which I thought was a bargain. I signed up online which took around 5 attempts as it kept freezing when I got to the direct debit set up page.
I choose £3.50 broadband (half price for 12 months) and £14.50 line rental for 12 months. For £18 a month I would get unlimited internet and free calls to talk talk landlines on an evening and weekend. I didn't use the calls as I don't know anyone else with a talk talk landline but I did need unlimited internet. If you are going to use the phone then buy a call package along with your broadband as we made 5 short phone calls one month and it added £6.30 on to our bill.
The internet was unlimited however it wasn't as fast as I was expected and downloads took a lot longer than when I used to have a dongle!
I payed £18 for 2 months and then 3rd bill came and it was just over £19. I phoned talk talk who explained their landline prices had increased but they had failed to notify me. I let it go that once as it wasn't a massive price increase however over the 12 months my prices were increased 3 times even though I has signed a contract that stated I would only pay £18 12 months. After 12 months I decided to changed to plusnet as they were cheaper and I also got £74 cashback on topcashback for setting up broadband with plusnet (message me if you like a referral link for top cash back!)
Plusnet did the change over for me but I still had to inform talk talk. I phoned and explained I was changing supplies as I wasn't happy with their prices. The woman didn't speak fluent english and there was lots of noise in the background so I could barely hear her. She was very rude and was argueing with me. She then said would I stay with Talk Talk if they reduced my bill to what I was going to pay at plusnet! I said no as why should I be paying more for broadband if they could have offered me it at that price in the first place and stopped increasing my bill every 3 months!
I then received a letter the following week from talk talk saying 'we have been informed you are moving addresses and the new tenant is taking over your broadband with us'! I had been on the phone nearly an hour explaining I was cancelling for them to send me a letter stating I was moving address. I then had to call again, wait on hold for half an hour, and then explain to someone else who didn't speak good english that I wasn't moving I was cancelling. She was also very rude saying I hadn't explained this and I didn't say I was cancelling!
I have had to call 4 times in total and in the end asked to speak to a manager as I wasn't getting anywhere. They also explained on the phone that I would have to pay £15.50 a month for every month left on my contract. I had signed a 12 month contract and was changing on my 13 month so thought it was a rolling contract - month by month - after the 12 months was up. How wrong was I!! They had took it upon themselves to sign me up to another 12 months without asking or informing me that this would happen and it definitely wasn't in the small pint when I signed up. I spent another hour on the phone refusing to pay £15.50 x 11 (11 months left on my contract). I didn't pay it as they have the proof I had agreed to another 12 months but to anyone thinking of signing up please read the small print as they have decided to add it in there since I signed up.
It was a great price and a bargain to start with but the constant price increases, poor customer service and rude staff has put me off talk talk for good!
Summary: Wouldn't use again or recommend - would give 0 stars if I could!
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