I worked for bt and am glad I got out when I did...
BT has forced a changed in its workers contracts.. This includes forced late working forced Saturday working
Forced over time forced location changes (can send its workers to any location in UK when BT wants to)
One work mate has now been divorced duto the problems of new contract
2 managers have had hart attacks
1 work mate who run a scout group and did a lot of Charity and community work and has raised thousands of pounds for the same..All at week ends evenings he has been forced by BT to give it all up.. as he now has to work weekends and lates
1 other has been forced to work weekends even though he has explained that his beliefs don't allow it
(He is now looking for a new job) so much for diversity
the stress levels are so high that workers go sick
and if you go sick for 3 or more times its the sack ...
what a lovly F*****G company
BT must be one of if not the worst company to work for in the UK ..
So if you want a home life or do anything arfter work ... don't bother to arks BT for a job
if you treat you workers like SH** you get a SH** survice
and some how the unions have aggread this ( who got paid off then ????)
The sky television and broadband package were to start. My self and my housemates purchased the deal when we moved into are new house at the end of July, the fist box that we received had technical problems and the company had to send a colleague out to collect the box and gives us a replacement, even though we had not yet even managed to watch a single programme we were being charged for the service. Now after we had eventually managed to get the television side of things working, this being after 10 days and over three and a half hours on the phone to the company with no compensation or discount, we then had then the mountain to climb to receive and set up the wireless router.
The wireless router has been the biggest issue I have ever had to deal with. The router itself eventually took just over a month to get to us, this is not including the two weeks the company gives for them to receive and except the signal from the router to b able to work. Eventually after six weeks we had the router up and working, for a short time any way. After a couple of days of having internet at home, considering a few members of the house hold work from home and were having to make other arrangements to be able to carry out their daily task the internet stop working. Even though the computers in the house were telling us that there was signal they were not actually receiving any internet. After three days and countless hours on the phone to different members of there support team we were put through to there Indian call centre. Here we were put in contact with a member of there technical support team who advised us that there is a technical difficulty and they were going to carry out some tests from there office and that they would be calling backing with in five to seven working days. After the seven days were up we still had no internet and no call so we began calling back, it took a further two more days to get back in contact with the call centre. Every colleague that sky had working for them seem to have no idea of what was going on or what to do, you would of thought that notes would have been logged on the system every time we called and believe you and me this was a lot. At this point if we could have got out of the twelve month contract we would have, as we couldnt we held on and continued to call and complain.
So after we first spoke to a representative at the end of June after discussing the package that we wanted, we finally had every thing up and running at the beginning of September. We have been paying for the service since June and had spoke to several mangers because they have no complaints resolution team about having a discount or re-imbursement of the money that in theory we had lost. The answer was no and the only small comfort that we got was a verbal apology. According to sky this more then acceptable and an apology should be enough to reconcile the problems that we had occurred. The service costs us £47 pounds a month and this is for normal sky TV and sky sports with a 16 Meg broadband.
On the flip side to this, the system is working now and what red blooded male can complain about sky sports. The problem with this is the service you receive. The automated service can leave you on the phone for countless hours and yes it is premium rate. They do not do call backs so you have to get in contact with every time. My advice on the product would be if you have the patience and time for endless problem after problem then yes the end product is a good one. You might even get lucky first time and have every thing working but if youve not won the lottery recently please dont count on this.
For the last 1 1/2 years my broadband connection from BT got patchier and patchier with a growing number of disconnections and when they occured they also got longer (up to 15 mins). This could happen once to three times per day for long enough that I would use it. My wife who uses MSN Messenger a lot noticed shorter outages and says shed lose connection every two minutes when it got bad. We use internet a lot for work from home and it was getting very annoying. On top they charge £24/month.
The annoying thing about BT is that their technical support (which is very courteous) is trained to find the fault in YOUR house: Are you connected to the main telephone socket or a branch socket? Is your modem placed on a carpet? Have you spoken to Netgear (my modem maker)? Maybe we can do a line test, etc etc etc... So you try out stuff and ring them back later but you forget to call immediately because there are other things to do than ring BT, and so this drags on and on... All it does in the end is divert from the real culprit: BT and how they run their servers.
Proof: I switched broadband supply to AOL (Silver for £14.99/month) and it works. No interruptions. I can't believe internet can be this good.
Choosing AOL was not so easy though. U-Switch told me that they are not particularly cheap and don't have outstanding customer ratings. But in one discussion forum someone spoke up for them, saying how every other broadband company he'd tried was bad, even expensive packages.
Download speeds are up to 1Mbps on the Silver plan (my residential area only has half that available but I am not an online gamer, just want reliable connection and downloading). The switch to AOL was recent, but fingers crossed they are doing a good job. Oh, and when I called to find out why I could not connect to the internet initially I got a technical support person immediately! No waiting (at least at 8 am)! Turned out I had not changed user name and password in my router because the switch to AOL broadband happened before I got the welcome pack through the post.
Hi, There have been a cacophony of problems with 3, I'll bullet point the major flaws and the include the main meat of a letter I had to send them recently (still unresolved). * the mobile phones are the size of hosue bricks and have similar functionality * the call centre is in India, while the call handler's have English which far surpasses my Indian they don't understand the nuances and weirdness of english, nor cope very well with place names, makes for very uncomfortable and unhelpful calls * The service is, at best, sporadic, I'd say from September until January I had about 50% coverage, despite the maps they show you. * Since I got my replacement phone in April I have had 1% use (it worked for 5 minutes in total) * My phone was stolen (idiot thief, should've nicked the person next to me's - there's was a nokia!) and I was left £70 out of pocket, without a phone for 3 months and I HAD INSURANCE!! * Phone queues have been upwards of 30 minutes (national rate) * I have changed my tariff 3 times yet am still being charged the highest one I urge anybody who is considering it DO NOT TAKE OUT A CONTRACT WITH 3. Sadly I really wanted to support the new company, thought it was a great idea and now feel very naive. I will include below my recent letter, it sums up the situation better than I can now in my ranting state! "I am writing to complain at the appalling service I received from your company. As a result of this service, and 3?s breaking of the agreed contract by not providing the service I had paid for, I am also cancelling my contract with immediate effect. Where to start? I have experienced constant service interruptions since I took out the contract in September 2003. For hours at an end my phone has not been able to call out. This is bad enough, but the worse was yet to come. I was unfortunate enough to have
my handset stolen while en route to my boss? house. The phone was stolen (I believe) at the bus stop in xxxxx Birmingham at approximately 7.15 am. I did not realise until I reached New Street Station, Birmingham that my phone had been stolen, this was now 8.15am. I attempted to use the public telephone in the station but my money ran out (£2.00) before anybody had answered my call on your customer services line. Eventually (10.30am) I arrived at my boss?s house in Gloucestershire. Of course I immediately called 3 and after waiting for over 10 mins was able to report my handset stolen. I was told that the phone would no longer be usable but that I must report the handset stolen and get a reference number and address from the local police within 24 hours. I arrived back in the local area at around 7pm that night and telephoned the local police station. I reported the crime and received the reference number. I then telephoned 3 and had a very difficult conversation (the person I was speaking to did not speak good English and particularly struggled with the local names) this was a very difficult and unreassuring telephone call coming at the end of an awful day. I gave the man on the line all the details I had and was told that to process the insurance claim I must pay £40. I did not have £40. I was advised I had to call back when I had this available. I did so 6 weeks later (I am on a very tight budget and did not know I would have to pay £40 just to have my claim looked at). During this period I was also charged nearly £30 of charges to cover phone calls made by the thief before the calls were stopped, when I called to complain about this (wasting more money on your expense phone lines) I was asked, quite rudely, ?did you not have a phone to report it?? of course I didn?t it had been stolen!!! During the same call I asked to change my tariff to the 500 minutes £25 a month one. I was told this had been done but I would need to call back when I receive
d my phone and check this had actually been done ? why?! Why couldn?t it be done right in the first place? Why should I have to rack up more of a phone bill checking that incompetent staff had done the jobs your customers are paying for?! This still has not been changed. The whole time I was being charged line rental. When I called to give my payment details I had to give all the police station details again, despite being told by the last operative that these were all on my file and I needn?t provide them again. So I had to find them again ? more inconvenience ? and pay £40 ? more expense. I was told it would take a week to process my claim and I would need to call back to find out the outcome ? more inconvenience and expense. I called back in a week and was told the handset would be with me in 7 days. Over ten days later it had still not arrived. I sent, in total, 15 emails to your support address, all were ignored. I called (more waiting, inconvenience and expense) and was told that there was a hold up with the handset and it was on order. I asked why my emails had been ignored and the person I spoke to refused to acknowledge there was an email address let alone a department. He said the department was closed and he could not ask them why they hadn?t dealt with my emails and then refused to confirm that there was any department after all! During this call I was kept on hold for over 10 minutes with the explanation that the computers were slow (not my fault)! At further expense! Finally, after one more call, the phone arrived. By now it was April. The phone had been stolen in January. I had paid a huge amount of money for a service that was a) awful when it was available to me and b) not available from mid-January until now. I followed all the instructions and inserted my sim card. It did not work. More calls ensued. I was asked if I could take the phone to a 3 shop. No! Not only had I wasted enough of my time and money on this useless service bu
t I have two young children and no nearby 3 shop, in fact I didn?t even know such a thing existed. I was told, basically, to turn it off and turn it on again. I was brushed off. I tried what was advised and it didn?t work. I took the phone on a walk around all the places it had sporadically worked before it was stolen. It did not work. I called back tonight at 8.40pm (20th April 2004) after dealing with the message system and waiting in a queue I was then cut off (after 6 minutes). I called back and exactly the same happened again after 7 minutes. This was the final straw. The service is despicable. The staff are incompetent. The national rate number (and the eagerness of the staff for us to use it) is extortionate. I have simply not received the service I paid for. I have received little service at all. I cannot even get through to speak to someone about it! I cancel my contract now. I will not be throwing any more of my time or money down the drain. I would appreciate a response to this letter but judging by my experience of your company I will not be getting one. Or I may get a letter 3 months letter, which I am charged for and is broken. Who knows? I will be urging anyone and everyone not to use your service."
Are you sitting comfortably? Then go to www.bt.com/home/pricing/uk.htm. The BT website is full of goodies, but few are as scary as this one. This is the list of the numerous ways in which your phone bill still manages to put on weight, even as calls to Australia become cheaper. The first thing to bear in mind is that though the rates may be shown as 1p a minute, the minimum charge is 5p. The next thing to note is the vast range of premium rate call schemes. Just as we lead the world in speed camera technology, we appear to lead the world in confusing phone billing technology, too. The marginal cost of a phone call these days is almost nothing, so that anything the telco can charge is going to drop rapidly to the bottom line once fixed costs have been covered. There are various regulatory bodies in place to keep the companies on the straight and narrow, and not surprisingly most of that focus is on BT, which still owns a monopoly-sized slice of the business and always will. I am puzzled as to why the time of day and week should have a bearing on the cost of a call. This weird notion probably has its roots in the days of operators, when the tariff was fiddled to try and spread the load through the day to match the numbers of operators. It is now mostly meaningless and should be summarily done away with. There is now a massive effort to conceal the cost of telephone calls to avoid simple comparisons between the competing telcos. This is particularly the case with cellular operators, who produce the most specious tariff 'packages' in an attempt to present the consumer with so much choice that they can't compare one service with another - but then most people will end up confused and do nothing. But when we move on to premium rate calls, my blood starts to boil. This particular vent of spleen arises because I was reminded by the BBC during the Children in Need bash that 'Calls cost 50p; 25p goes to Children in Need'
; ;. Surely this means that the other 25p goes to 'Telcos in Need'? What's going on here? On the face of it, this is outrageous and the BBC is at best being naïve. If a telco can process a phone call for 5p minimum (they actually do it for a lot less but I'll give them a generous margin of doubt) then what are they doing robbing kids in need of 20p? Moreover, why is the BBC allowing them to do it? Maybe that 20p is going to the BBC pension fund and I am doing the telcos a terrible disservice, but in view of the "unique way that the BBC is funded" and the nature of charity events, I would like to see a breakdown of that 50p so we know exactly where and how the money goes. Impressive fortunes have been made on the back of the premium rate call services. From porn to ringtones, this is a fabulous business where you can deal with thousands of customers for piddling amounts of money. You have no hassle collecting it because it all goes on the phone bill, and the operator of the service gets a cheque once a month. It's business efficiency heaven. This service is widely abused. A great example I once saw was an irritating fax shot with instructions on how to be removed from the distribution list. You write your number on the sheet and fax it back to the number given. The design on the paper must have been calculated to go as slowly as possible through a fax, while the punter is charged £1 a minute. There are numerous scams that involve people being sent an SMS message with an intriguing request to "call Bob on 079654XXXX". You call and there's an answering machine that does its best to sound like a real person, who, after a very enthusiastic start - such as "Oh thanks, I've been waiting for you to call back; this is really important" then gets a call on another line and asks you to hold. You hear the other conversation in the background, and human nosiness is such th
at you earwig away for several minutes (the conversation gets quite exciting), without realising that you're being charged a fortune for this scam. All phone costs could easily be displayed on an LCD on the handset, but strangely little effort has been exerted to insert this feature. However, telcos are about to have their fun ruined in a big way as public access to voice over IP (VoIP) is about to make a push. See www.intervivo.com for the first signs of the revolution. I just hope that no one manages to work out how to instigate premium rate IP numbers.
I have now found some access numbers that work 24/7 as most of the companies that offer 0870 access only work on weekdays. <a href="http://www.telediscount.co.uk/accessnumbers.php">Telediscount</ a>: 0845 351 50 92 to call landlines <a href="http://www.bluecarrots.com/carrottalk/faq/index.php">BlueCarrots&l t;/a>: 08700 33 44 55 to call mobiles abroad These access numbers only work for some countries. See their website for which ones but they include typically most of Europe, Singapore, USA, Malaysia & others. The quality is very good, it is just like calling your neightbour next door. The service has saved me & my family a fortune as we frequently call abroad & save so much money since we stopped using BT. You do start paying for the 0870 call as soon as it connects but it is very cheap. They do not play a long messgae to make you pay money. As soon as you dial the 0870 number then it prompts you for your international number straight away. The way that they make their money is that BT pay these companies when people dial their access number. These 0870 / 0845 numbers can be used up in your Orange free minutes (I am not sure about other networks but you cannot with Vodafone for sure as they now charge) and the 0845 numbers can be used in the free weekend BT minutes. You might be able to use it in their free off peak calls deal, which is worth finding out more about if you make lots of calls.
For the past 6 months, I have used Telco as my telephone calls provider, and I have been amazed at the money I have saved! I have used other services before, namely Equitalk, One Tel etc, but the Telco prices just blow these out of the water! (For instance, One Tel has a connection charge for EACH call, Telco does not, One Tel charges by the minute, Telco doesn't) Phoning abroad is cheaper too, and my phone bills have halves since I have been using them. They are also No 1 for customer service (as stated by Oftel) so that alone swayed me to join them, having had continuous problems with others. So, I really recommend using Telco for your telephone bills - watch your telephone bills tumble, just like mine did, so much so that I am thinking of becoming an Agent for them, to re-sell the service!
The near collapse of the telecom industry in North America, with growing signs of a similar fate for most carriers in Europe, brings up the immediate question of what is next for this beleaguered industry and its policy makers. Though there has been no shortage of commentary on the causes of this still unfolding drama, I want to emphasize the need to know about what is yet to come for telecoms over the next year or so. Vividly clear here are the yet-to-arrive negative implications of this colossal collapse. To intentionally bring about a collapse of this magnitude, as Gretchen Morgenson of the New York Times put it so aptly, “Broadway's finest could not have come up with a better script”. And I would add that even the vicious Al Qaida with its known ruthless tactics could not have inflicted a 2.5 trillion-dollar financial damage upon the world’s most powerful economy and force more than 500,000 of its people into unemployment. There are two elements central to this financial-technical tragedy: first is that no one will be insulated from it; and second is the growing pile of distressed telecom assets throughout North America. The distressed entities of collapsed telecom entities are becoming a huge financial burden on banks due to banks’ massive exposure to the industry during the telecom orgy of the late ‘90s. These failed carriers, protected by bankruptcy rulings, are making it nearly impossible for banks to recover their debt. When the bottom started to fall out of the telecom sector in 2001, many in the industry (most of them either within the incumbent camp or with close ties to them) took to Wall Street and cheered for the incumbent carriers, pronouncing them as the winners of the ‘new era’ in telecoms. But the 2.5 trillion-dollar collapse of the telecom industry has proved that this is not an industry where one’s pain is somebody else’s gain. True, the wipeout
of the new competitive carriers (i.e. 360 Networks, Rhythms Net, etc.) from the scene bolstered the image of the incumbents (i.e. Telus in Canada, and Qwest in U.S) and helped them convince many in the industry that the incumbents were the heroic survivors of this crash. However, the truth is that carriers of long-distance communications like Global Crossing and WorldCom, under regulatory arrangements, have traditionally been paying the incumbent local phone carriers to complete the long-distance phone calls made by millions of their customers each day (in the case of WorldCom 45 million of them, 20 million long distance customers from its MCI unit, and 25 million corporate customers). But the collapse of WorldCom and Global Crossing has already made it very difficult for the incumbent carriers to collect hundreds of millions of dollars in access charges. This, as a result, has made the incumbents to finally come to terms with the bitter realities of the current telecom crash. WorlCom, for example, already owes more than 750 million dollars to local phone carriers and there is no guarantee that the incumbents will be able to collect those charges. For example, Bell South, the Atlanta-based number three local phone carrier in the U.S, has acknowledged serious doubts about its ability to raise 250 million dollars that WorldCom owes it. This could very well force incumbent local phone carriers to pass those charges to their customers provided that they face no regulatory hurdles. But Bell South is not the only incumbent carrier with growing financial difficulties. Qwest Communications, the Denver-based telecom giant, is another “well established” incumbent that is presently the target of a number of investigations on a number of legal fronts, including alleged accounting irregularities. Many in the industry firmly believe that at present, Qwest’s immediate goal is to fight the risk of toppling into insolvency. N
orth of the border, Telus Communications Inc., the British Columbia-based number two Canadian local phone carrier, has been suffering from a continuous loss of its corporate customers to rivals, namely Group Telecom and Bell Canada. Encumbered by a heavy debt burden (nearly $9 billion Cdn) and its inability to successfully break into Bell Canada’s core market, earlier this month Telus announced a massive workforce reduction of 6000. Another problem facing the incumbent phone carriers is their loss to cable TV companies in the high-speed Internet access (broadband) market. Over the past three years, the incumbents have come to gradually feel the downward pressure on their revenues as more and more consumers abandon their dial-up modem connections (cash flow to incumbents) in favor of high-speed cable modem. In North America, digital subscriber line, or D.S.L--the incumbent phone companies’ answer to cable modem--has proved a very expensive technology to roll out, due to a variety of technical hurdles, including aging copper-based infrastructure. Add the departure of many consumers to cell phones as their primary mode of communication, the incumbents have left with no option to compensate for their lost revenue but to innovate and launch new services. But the launch of innovative and new services requires customer demand and takeover of companies with expertise in such new services and technologies. To date, consumer demand by no means has lived up to analysts’ numerous rosy projections. Now let’s look at the second crucial element: Distressed assets. The market is currently littered with distressed telecom assets, ranging from central office space to fiber capacity, which make the mostly cash-strapped incumbents weary of attempting to engage in any M&A activity. Even at knock-down prices, it is very difficult for nearly all North American incumbents to venture into acquisitive activities. And European c
arriers are no different from their North American counterparts. Europe’s biggest carriers from the continent’s richest countries, Deutsche Telekom, British Telecom, and France Telekom, are struggling under a combined debt load of nearly 140 billion dollars and are expected to announce massive layoffs as well as drastic management re-shuffling. Ron Summers, the embattled CEO of Deutsche Telekom, was recently been forced to resign. For the entire 2002 and much of 2003, the industry will continue to suffer further from accounting scandals and massive unused distressed telecom assets with no apparent buyer for them. Moreover, more white-collar professionals will continue to lose their jobs, making business visibility a very tough call. In the meantime, we will surely hear more words of comfort from our leaders (i.e George W. and whateverhisname ….Jean Creep’tien). And the greatest visibility in the industry at this time? Well, this will continue to be a nasty hangover.
Due to previous bad experiences with BT, I was delighted to find out that you can now choose a different carrier for your calls, without the need for a linebox or a prefix code. I came across an outfit called E-Shop Telecom, who are based in Burnley. I looked at the prices, and placed an order for transfer of service. Then I realised that I knew nothing about them, and emailed them to cancel the request for transfer. They emailed me straight back and said that I should put this in writing (a fax would be fine, they said). I faxed them immediately, and I soon got an email acknowledgement saying that they got my fax and that would be the end of the matter. When I got my BT bill, I was puzzled that I didn?t seem to be getting much benefit from the free off-peak UK calls package I had signed up for. Still, the bill was not heavy so I thought nothing of it. Then I got an email bill from E-shop telecom, for £29 in a month. There was an itemised statement, and here were all the calls that I was expecting to be ?free? with BT. This sum was to be collected by Direct Debit. I went straight to Halifax Online and saw that there was indeed a Direct Debit set up on my Cardcash account. This was cancelled on the spot, and I emailed E-shop telecom to say that I had cancelled my agreement, and that they had accepted this, and as such, no funds would be forthcoming. There followed an irate exchange of email, followed by a request for them to ring me. Someone from the company did indeed get in touch by phone, and tried to tell me that I had breached the terms of the Direct Debit Guarantee by cancelling the direct debit without informing the organisation claiming payment. This is complete rubbish ? it may be good manners to tell them, and you may well be in breach of contract with the company, but seeing as there was no contract in this case, I had the perfect right to do this. I told him so and asked that someone more senior to call me. They have a
national rate number to call, it?s open from 9-5 Monday to Friday, and it makes BT?s 150 number seem positively easy to get through to I was called later that day, and by this stage I was talking about suing them for wasting my time. He suggested scrapping the £29, saying ?I sound like a reasonable man?. I agreed to this, thinking maybe I should have held out for compensation ? they obtained my service fraudulently and they have breached my privacy. This time I really did think that was the end of it, until I got a reminder email for the £29. More exchanges of email, more requests for cheques, and no record of my conversation. The £29 stands according to them, and they think they can ?issue? CCJs just like that. You can?t run a business like BT with having infrastructure ? most of these small companies will fold in no time, and you will be left without the facility to make calls from your line when it happens. I still have to prefix all my calls with 1280 (The override code if you have CPS on a BT line), and my service from E-shop was stopped 2 weeks ago when I indicated that I wouldn?t be paying. Here?s the punchline ? By E-shop?s own reckoning, I ?saved? minus 62p on the month compared to BT Standard ? in other words they weren?t cheaper anyway! Don?t bother with CPS ? especially with a bucket outfit you?ve never heard of!
Dial international using your mobile phone free minutes, as http://www.0870-dial.co.uk advertised on the web. 0870-dial provides an interesting service that allows one to ring international for the price of a standard 0870 national call, and since 0870 national call is free on Vodafone/Orange off peak price plan (Leisure 500, Everyday 50) etc, you essentially can call the following countries for free. From BT landline, it only cost you 7.91p peak and 4p off peak (same as normal national call) which is very cheap compared to the sky high BT charges. The full list of destinations are as the following. However, please note that while all destinations can be called during peak hours (8am-6pm Mon-Fri), only the first 12 destinations can be called off peak (6pm-8am Mon-Fri). "USA, Austria, Denmark, Germany, Norway, Sweden, Singapore, Netherlands, IReland, France, Italy, Australia, Belgium, Brazil, Canada, Chile, China, Athens, Hong Kong, Japan, Luxembourg, New Zealand, Portugal, Spain, Moscow/St. Petersburg, Switzerland, Taipei, Malaysia" This service also gives tremendous flexibity to the consumer as one can simply dial 0870 770 7010 (Mon-Fri 8am-6pm) or 0870 128 6090 (Mon-Fri 6pm-8am)and when prompted to "dial the destination they wish to dial", dial the full telephone number (e.g. 00 1 1234568 for USA). Hence, there is no prepayment or comittment and the consumer can use as they wishes. The only downside of the service is one have to start paying for the call once the 0870 number is connected. Say, after you dialled into the 0870 number and then dial you friend's number but you friend is not at home, you still have to pay for the first minute of the 0870 call. This however, should be negligible considered the saving and flexibility you get. There is another similar services out there on the web too and a search will probably reveal it. May this reduce your phone bill...
Calls TO Mobiles - Its a RIP OFF What a lot of fuss is made about mobile phone charges, but I am more concerned about the cost of calls TO mobiles FROM landlines. This is a real rip off and there is no way round it. The latest OFTEL report doesn't appear to address this area at all. The cheapest alternative telephone provider, Breathe Telecom PayLater account, can offer lower call charges to mobiles eg 2p to 7p at weekends, 14 to 17p evenings and 18p to 20p at peak times depending on the network you are calling. The only realistic price is the 2p at weekends to Cellnet. See my op on dooyoo at: Home > Electronics > Telecommunications > Phone Operators > First Telecom In this day and age these prices are crazy when local and national calls from and to landlines are down to 1p at weekends and no more than 3p at peak times from BT or local cable company. So what is the justification ? I can call the USA or Australia for 4p per minute or less at anytime of day or night, so what are these guys playing at ? I am all for doing away with my landline and saving myself £10 odd line rental per month. The only reason I have one is so that people can ring me at a reasonable 1, 2 or 3p per minute call rate, you cannot expect anyone to have to pay up to 20p per minute to call me on a mobile. The duopoly of BT and local cable companies are holding us all to ransom with their exorbitant cost of calls to mobiles. Landlines phones are outdated compared to mobiles, and I don't really want one. You have to pay extra for caller display, voicemail and call divert, and you can't send or receive text messages or emails, all these services are free on a mobile. Wouldn't it be great if all calls to AND from mobiles were on a straightforward 1, 2, 3 tariff and we could all boycott BT and the Cable companies. Just imagine what a staggering multimillion pound revenue they must be receiving from all us mugs if every fixed phone lines g
enerates about £10 per month, and that is guaranteed income before call charges. They really don't deserve our custom. Calls FROM Mobiles I am not too concerned about charges FROM mobiles as there are a multitude of service plans from which to choose. In general the higher the monthly charge the lower the call charges, the lower the monthly charge the higher the cost of calls. Out there somewhere there will be a package to suit everyone's needs. On monthly service plans there may be so many free minutes. On a pay-as-you-go phone all the costs of operating the service have to be recovered from the call charges, so whilst for eg weekend calls may be down to 1p per minute they will sting you for peak time calls. Incidentally if you have a monthly service plan on your mobile, check whether you can make free 0800 calls, if you can, then register your phone with RingItOnLine, an independent phone provider, and make 2p a minute calls to landlines at anytime.
I’ve put this opinion in this category for two reasons. (1) I’ve already got opinions in all the other relevant BT categories and ; (2) It might well apply to other service providers also. Right, on with the op. I have already written opinions about land line connection speeds, if you want to read them all, just look in the other BT categories. Until now however I didn’t have the definitive answers that I needed. Now, here’s the whole story as I know it. I have been getting very irregular internet connection speeds with BT for some time now. Sometimes when I would connect, I would get 48,000 bps or less, and other times I would get 115,200 bps which is good and fast. Usually if I connected at a slower speed, I would just disconnect and keep on re-connecting till I got 115,200 bps. ( If you are logged in and want to check your connection speed, and you’re using IE5, then just hover your mouse over the two wee 'flashing' computers which you will see in your bottom right hand tray you can then see and check your connection speed ) There has been much debate about this anomaly in the past, some folks saying “ It’s your internal bus speed’ others saying ‘It’s your modem set up ’or ‘ It’s a fault in the exchange’ and so on. Until today the debate was still open, then today, I read a reference to the fact that you can actually get BT to increase your own telephone line ‘ GAIN ’. Needless to say, I was straight on the phone to BT and they have in fact verified this, gave me the rest of the story and answered all the outstanding if’s, but’s and maybe’s. During the ensuing long and very involved conversation with a friendly BT Engineer, it seems that the problem of ‘varying speeds’ in internet connections depends l
argely on how much traffic is on the lines between your house and your BT exchange at the exact time you log into the net. The answer is to simply phone BT who are very kind, - Get through to the Engineers Department who will verify your Identity and home phone number and ask them to -- increase the ‘ GAIN ’ -- on your telephone line and thereby, optimise it for your internet connection. This is accomplished by BT applying a slightly ‘higher’ than normal electrical voltage to your home line and therefore making it more efficient and faster.’ not to get too technical’ This tip may also apply to other Telco providers, so it’s well worth phoning yours and asking them about it. If you have any success then please let’s all know. I hope this goes some way towards helping you, and if you have any other advice to offer - please feel free to comment. - So - what are you waiting for,e-mail all your friends and let them know - like I said - it’s FREE. ( I love that word xxx ) Hope this is of help to you, auldmac ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Update 12 July 01 BT phoned me back and a nice man told me that they had in fact increased the voltage and my line was now optimised for my internet connection. auldmac
I have 2 phone lines at home - one committed previously to Callnet 0800 in order to receive their ISP package and the other on BT. I read about the Powergen Telecoms package - keep the line with BT - get a dialer box from Powergen, get BT Together rates from Powergen without paying the increased line rental, get £11.75 back for paying by direct debit (annual rebate) and a £15 cheque back for internet sign-up !! Wow - what a package - big company - security - well known - couldn't go wrong. Well I was told c4 weeks to change over have the forms processed etc -slow, but .... Then another letter came - good news - only about another 4 weeks till I could be transferred !! Then £15 came, then a dialer box then lift off !! But no - my phone number had been copied incorrectly and it took 3 days and 3 phone calls to get it put right. By then Callnet has pulled out of its ISP deal so I wanted to change my other line to Powergen under the same deal but with a new account. Signed up over the internet, confirming Email but then nothing. Went on holiday, came back, nothing. Emailed Powergen - no reply. Emailed Powergen again - told my account had been active for a couple of months (they had the wrong account). I told them this in a reply but they didn't get back. I phoned - I was given the same line, I Emailed again, wrong information came back. I phoned - I was told to Email them with full details - they didn't sort it out. I phoned and was told to phone their 'Telesales Department' and explain. There, they told me the internet sign up was rubbish - but they couldn't give me the £15 back if I signed up through them. I gave up and wrote to the Customer Service division. At last - someone phoned back and seemed to know what she was talking about - I was promised an account within 3 weeks and a phone call by the following Monday (so I didn't ge
t it till Tuesday !!). Again - empty promises. A long process of emails then followed in which I kept being promised my £15 for my second account - but it never came. I refused to use my second account until they coughed for the £15, so I received a letter "Was I having problems using their service ?" No I wasn't, I was just fed up. I then gave up and closed my accounts, claiming back my credit balances. One of the accounts was closed - the other, well, overlooked !! I phoned again, and again and again. I was given the wrong balances, i was told cheques had been posted that later on I found hadn't even been issued. I was refunded £12 short on one account - despite the right amount being agreed over the phone. Powergen 'ran out' of refund stationery. At last I was refunded everything (bar 21p) plus a £20 cheque for the inconvenience. 6 weeks later, and out of the blue, the 21p arrived, posted first class despite me being told it wasn't owed. I have escaped the madhouse that is Powergen Telecoms never to return, and I would urge others to beware.
Having recently had a fault with my BT telephone line, which is also the one I use to connect to the internet on I was really starting to dispair! As my BT line was out of order I used my mobile to connect to their "Free" fault reporting number..which turns out not be free when calling from a mobile. Then I got connected to an automated service which took all the information from me and told me that a fault had been found on my line and it should be fixed within the next 24 hours. I waited and waited..even though they had my mobile number nobody called me to tell me what was happening..I didn't fancy ringing again from my mobile because of the charges so I tried calling from work. I could never get through to a human being, just that awful automated service telling me my fault was with the engineers. Three more days passed and I finally got a call from an engineer who said he had repaired the line, it had been a fault on the outside line, I had a little moan to him about the time I had wasted and about not having been able to use the internet etc, he advised me to call 151 again and ask for compensation. this came as quite a shock as I had not ever heard about that before. So I rang from my BT line..and yes that call was free,as my line had been off for 5 days I was given just under £50.00 compensation. This however only compensated me for the loss of service on the line, and didnt include anything for my Surftime, which I pay £15.00 a quarter for, which I thought was unfair. when I broached the subject of claiming for the call I had made from my mobile I was told that it had been my own choice to use it and that I could have called from a payphone for free! I have since found out that I could have had all my calls diverted to my mobile for free during the fault, but as I didn't get to speak to a person until after the fault was cleared how was I supposed to know!! If companies are going to have
Robots answering there calls then they should at least programme them enough to tell you what you need to know!!