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Telephone Preference Service

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6 Reviews

Service which aims to prevent/reduce unwanted sales phone calls.

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    6 Reviews
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      05.04.2012 13:25

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      We have been registered with TPS for years. Over the last few months, the number of unsolicited calls have increased greatly. The majority *are* sales calls made (allegedly) from the UK or by UK based companies, so should fall into the remit of the TPS. I always ask whether the caller is UK based (almost always yes) and whether they have heard of the TPS (almost always yes). I point out that it is their responsibility to screen their call, as which point they usually hang up. Two very persistent offenders were UK household names in the mobile phone business.When possible, I report to the TPS, but there needs to be an *enforcible* way to stop these calls.

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      14.06.2010 19:14
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      A great service that will prevent unwanted callers from ringing you

      How many times have you settled down for the evening only to be disturbed by the ringing of your telephone? How many times have you answered the phone only to be unable to get a word in edgeways as there is a sales representative informing you of the reasons why you should purchase their wonderful kitchen or conservatory?

      We are all aware that companies sell our telephone numbers, even if we are listed as ex-directory. Each time we buy items, such as white goods, cars and televisions etc, we are asked for our telephone number. In doing so, that number could end up in the hands of a representative who will make unsolicited marketing calls to our homes.

      Prior to being made aware of the Telephone Preference Service, my husband and I were inundated with unwanted calls from companies who offered kitchens, driveways, double glazing and loans. We went through a period of receiving up to a dozen of these unsolicited calls every week, sometimes as late as 10 pm!!

      Fear not!! Help is at hand from the Telephone Preference Service (who I shall now refer to as TPS). The TPS is the central opt-out register, which is non-government funded and relies solely on income generated by the direct marketing industry.

      The TPS can be accessed on the internet, where you can register your telephone number, which can take up to 28 days to be added to the list. I'm not sure if I can provide web addresses within a review, so if you google "Telephone Preference Service", you will be sure to find them.

      Under the Privacy and Electronic (EC Directive) Regulations 2003, which are enforced by The Information Commissioner's Office, it is illegal for any organisation to attempt to make unsolicited calls to your number once you are registered with the TPS.

      After joining, you will receive a confirmation letter through the post outlining the work of the TPS and informing you of what action you should take should you continue to receive unsolicited nuisance calls.

      However, I would point out that organisations such as your bank, credit card company or anyone with whom you have an ongoing relationship are excluded.

      In addition to your landline, you are also able to register your mobile number. Unfortunately, whilst adding your number to the list will prevent telephone calls, it will not prevent unsolicited text messages.

      If you receive any unsolicited calls after you have joined the TPS, you will need to access the relevant section on the TPS website and report the culprit using the online complaints form. You will be asked to provide details, such as the telephone number, time and date of call and if possible, the name of the caller together with details of the organisation. However, obtaining the name of the caller and organisation can sometimes be somewhat difficult as in my experience, they frequently slam down the phone!

      Consequently, the Information Commissioner's Office will investigate your complaint and take appropriate action against the organisation concerned.

      You may well currently be subjected to those frustrating and annoying "silent calls", which are normally computer-generated. What happens with these is that the computer will dial say ten numbers, with only five operators available to take the calls, hence you receive a silent phone call as there is no operator accessible to speak to you.

      You can prevent the receipt of these calls by telephoning Silent CallGard on 0844 3722325.

      I registered our telephone number approximately two years ago and ever since, we have received very few calls. When I have received calls, I keep the caller talking long enough to enable me to obtain the details I require to report them; after which I inform them my number is listed with the TPS. It's at this point that they normally terminate the call rather abruptly!!

      I know these callers are only carrying out their jobs, but if I want a product or service, I most certainly would not agree to buy it from someone who randomly telephones my home!

      If you are plagued with these types of calls and want to put a stop to them, I would highly recommend you register your telephone number with the TPS. Consequently, I rate the service with 5 out of 5 dooyoo stars.

      I hope you found my review useful and would thank you for reading.

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        01.08.2008 12:52
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        Highly recommended

        I registered our details with tpsonline.org.uk a few months back. We'd been getting no end of calls from a company trying to sell us a fitted kitchen (no thanks we've already got one didn't seem to exist in their vocabulary) and a double glazing firm or two also seemed to target us repeatedly. We were getting about 6 calls every day from the same people and no matter how irritated I got they still called back.

        One of my friends gave me the details for TPS and I went online to look. At first I was a bit wary that this was a scam and they'd use my details to make the situation worse (suspicious aren't I?) but I filled in our details in the hope this wouldn't happen.

        It took literally a couple of minutes, they don't ask for much just your name, address and telephone number if I remember correctly. Apparently after a month has passed if the cold calling persists you complain to TPS and they sort it out for you.

        I was amazed, as soon as our details were added to TPS the calls dried up. I had a couple for a few days then nothing. We've had no more calls at all from any company attempting to sell us anything so it's worked brilliantly!

        I can highly recommend this if you're being bothered by pesky cold calling.

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        01.08.2008 11:46
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        A great free service for all to use

        TPS - Does it really work...yes it does!!

        I first came accross this service when I worked at a call centre and this was advertised as part of the service, especially for those who had many calls which they simply did not want to recieve. This service makes it illegal for these companies to contact you.

        How do I sign up for this service?

        You will need to visit the website http://www.tpsonline.org.uk/tps/ and register. Once you go onto the website you will see plenty of things to do on there and information regarding complaints etc.

        Does this service cost?

        No, this service is absolutley free.

        How does it work?

        As far as I am aware your details are added to a list which prevents the companies from contacting you legally. Once you have signed up it takes around 30 days to before active, whilst I worked at this call centre I was advised to explain that you may get more calls in this 30 day period as the companies will try to call you and sell you things before it becomes illegal.

        What if I am still contacted?

        You will then need to complain via the tps website.

        Overall a really good service to know about, and its FREE so go on and register your number and prevent all those calls that you get when you simply don't want them!!

        Enjoy xx

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        28.06.2005 13:52
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        You've just got back from work, struggling with the key in the front door, the phone is ringing, you just make it through the door to the phone only to hear 'Good evening madam, how are you today?'. The stranger on the end of the line is one of those cold calling telemarketing people trying to be your 'friend'. Sounds familiar?

        A few weeks ago I'd reached the end of my limit with callers trying to sell me anything from credit cards to windows. I had the day off and I realised by checking the caller display just how many times the phone was ringing and showing 'number withheld' because of course these are calls from call centres who do not display their number. The phone was ringing literally every 15 minutes. I took the phone off the hook and thought long and hard about what I could do about getting rid of these callers.

        In desperation I rang BT who told me about The Telephone Preference Service. The Operator gave me their number and said this was a free service and works by filtering out the calls which can take up to 4 weeks. The result is that a few weeks later I have peace and quiet.

        You can register online (www.mpsonline.org.uk/tps) but I think it's even easier to do it by phone which is what I did. The TPS Registration Line is 0845 070 0707. You will hear a recorded message which asks you if this is the phone you want to register and then you will be asked if you want to stop telemarketing or silent calls (calls where there is no one on the line). I chose Option 1 since I have not had that many silent calls. I did that on 10th June and can happilly report that 17 days later I seem to be blissfully free of those nuisance calls.


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          03.11.2003 00:52
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          Telesales calls. Everybody hates them. There's nothing worse than lying in the bath getting ready for a nice relaxing soak in your favourite smelly bubbles, hearing the phone, diving downstairs in a damp towel, only to find that the call wasn't the emergency you supposed it to be, but a really pointless one from a call centre up the other end of the country. They try to sell you windows. You already have windows, otherwise your house would be a very inhospitable place to live. You tell them this. They hang up on you midsentence. All is well until the very next day, when they work their way down the list to your name once again, and the whole process is repeated. They eat into your spare time, quality time in which you could be pampering yourself or your family. They interrupt you cooking, so the pan boils over and makes the kitchen stink. They suck. The misery is over! The telephone preference scheme, run by those nice people at the Direct Marketing Association (don't let this put you off- it is a really good service!), will make sure that all your evenings are peaceful ones! I quote from their site: 'Under Government legislation introduced on 1 May 1999 It is unlawful to make unsolicited direct marketing calls to individuals who have indicated that they do not want to receive such calls'. This basically means that once you've registered your objection to recieving further calls, its illegal for the companies to cold call you. Please note that if you have ever agreed to recieve new product information from any companies, it will not get rid of these calls, as they aren't considered to be cold calling. The service is completely free of charge, and the way it works means that even if you're in the phone book, you don't have to change your directory entry to get rid of the calls. Regardless of whether your directory listing is available for general public use, telemarketing companies will not be allowed to use
          it. Good innit?! The one catch is that the registration process does take up to 28 days to go through. You get a letter once you're registered letting you know that the calls should now stop. As this is a free service, I was quite happy to wait for the process to go through, especially considering how effective a scheme it is. I haven't recieved any further calls since I registered, which I'm delighted about. There are a number of different ways to register. I did it via the phone, but you can also write in, or just visit their website and click through to the registration section. I'll add the details at the bottom of the page. If you do it by phone as I did, the number goes straight through to a recorded message which will ask you to enter your telephone number, name and full address details. I've had a look at the site and the registration form basically mirros this, and is very easy to find and use. There's also a mailing preference scheme available, although not on the same site, a fax preference scheme, and an email preference scheme (although I'm not sure how well this would work- I have a feeling that it may only cover UK companies). So if you want to really clear all of the junk from your life- the means to do so is finally here! Its very peaceful at my house these days. CONTACT: Telephone Preference Service Phone: 0845 07 007 07 Website: http://www.tpsonline.org.uk/tpsr/html/Register.asp By post: Telephone Preference Service, DMA House, 70 Margaret Street, London. Mailing Preference Service Phone: Michele Taylor (Subscriptions - 020 7291 3319) Website: http://www.mpsonline.org.uk/mpsr/html/Reg_FormA.asp By Post: As address above, but send to Mailing Preference rather than telephone. Fax Preference Phone: Chris Mason (Subscriptions - 020 7291 3326) Website: http://www.fpsonline.org.uk/fpsr/html/Register.asp Po
          st: As above, but Fax Preference Email Preference Website: http://www.dmaconsumers.org/optoutform_emps.shtml (couldn't find phone or address details, but would imagine they are quite similar to the above).

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