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47 Reviews
  • huge bills
  • tech support take over 24 hra to get back to you usually.
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      24.01.2007 12:22
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      I would stay away from telewest if I were you

      if you are wise, stay away from telewest, they bad news, the price is %300 what they claim it to be, the phone call prices are gigantic, the service is shite if you are serious about the interenst I had them on for two years and think it's the worst mistake I have made in my life.

      it took me about £12 in phone calls just to tell them I don't want them no more!!

      and it was only when I wrote to a solicitor to get them to understand that I did NOT want their service that they accepted the fact that we dont wish to be fooled into this big scam anymore.

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        27.11.2002 18:11
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        • "huge bills"

        In April this year we subscribed to Telewest and had the package of broadband, telephone and tv packages. Each month, however when the bill came in we could of died. It is not the amount due that was shocking us, but the month in advance for all services. Surely if you work out you are paying a constant month in advance each month, then you are essentially paying 24 months a year. What happens to this extra 12 months? Not only that, what Telewest fail to tell you in the contract or ever, is when you upgrade you again have to pay this month in advance AGAIN. Confusing, yes! During the time we have been with Telewest (since April) We have paid over £1200. This is including the connection fees. Our phone bills were not that much, about £25 per month, minus the £35 1mb for about three months. The rest goes to the tv packages. When i contacted them, after spending the usual 45mins in queues and automated systems, they advised me it was policy to charge an extra month. However my bill often shows 6 weeks in advance. They offered no explanation and could not even send me a copy of my contract, despite persistant phone calls. As you can see we have been well and truly stitched up. Those thinking that telewest seems a good offer, make sure you find out the not so little 'extras' they like to add onto your bill. Our phone has also been a nightmare. We had to change our number four times. Firstly they gave me a number which was rang persisantly by market reasearchers and insurance companies who got really rude and offensive, and began making hoax calls. Secondly, thirdly and finally we have been given numbers previously owned by fax machines so we were called throughout the night by these damn things. And would block the phone all day long, literally. We were offred no compensation and was advised if we wanted our number changed again we would have to pay, they soon backed down when we threatened to cut our services. Which we finally are :( No wonder Bt say everyon
        e comes back to them. Advice for those with telewest, ring up and say you want to disconnect, they fall over themselves with discounts and money off your bill ;)

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          06.08.2002 04:51
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          A Short history. Once upon a time I was a BT customer. I wanted a second line for internet access. They wanted £50 to install it. Telewest (Yorkshire Cable as it was then) wanted £9.99 if I transferred to them. Au ree-voir BT. Since that time I've added the cable TV which effectively gave me the line rental on line 2 for free. Then took Broadband, and finally hooked up with Talk Unlimited, a standard fee for all-you-can-talk 24/7 (mobiles excluded). Like a lot of plc's today, their customer service side is run on a shoestring. If you accept this (and you really shouldn't have to deal with them that often), the package is very good. I pay £54 per month for the basic TV deal including the internet and phone service. Broadband is the jewel in the crown, few problems (and then only minor and temporary) and high speed, good for downloads, videostreaming etc. If you live in a Telewest area, how come you aren't using it? ********** UPDATE ************* Point taken about the category, however the best value is achieved if you take out a package of products, rather than broadband in isolation. Before I took broadband, I was paying £19 per month for an extra phone line and unlimited 56k access. The broadband service was only another £6 a month more. As for connection speeds, the Blueyonder claim of 'nearly 10x faster' is accurate in my experience. And it's always on - no logging on, or broken connections. I've a fair experience of ISP's on 56k modems, and none of them approach broadband speeds. Maybe higher demand in areas of high uptake impact on connection speed. I can't complain.

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            29.11.2001 06:49
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            I have been on the internet for over 5 yrs and have been with a lot of service providers. So when I heard about blueyonder and the hi-speed internet service i thought yes that is for me. I called and payed my money for install £50 and the first month up front and waited on installation.I couldnt wait to have a fast connections up to 10 to 15 times faster than my 56k. At first it was fine and there was no problems but as the months went on there was the odd hickup,the modem acting up and it seemed a bit slow at times but we put it down to teething problems. But over the last 2 months the word nightmare springs to mind sometimes all we have is a can't display page and we can't get on the net even though it shows the modem is on, basically the lights are on but no-one is at home. So i phone the help line the free phone number they provide that is know 24 hrs service and wait and wait and wait and some times wait some more,I must be the most patient person on the face of this earth one night i waited for 3 and a half hours but no one answered. I have called on a number of occasions over the last few months spending anything from 40 minutes to 3hrs 30min waiting for a reply. On one accasion being told you are in the wrong Q and i will transfer you,only to but put back in the wrong Q again, and on the 3rd time got thru to an operator only for her to take my details and then cut me off thinking common sense will provale as she had my details she will call me back. I waited and waited but no one called so again had to wait in a Q for someone else that day i spend 2hrs and 20 minutes on the phone. I have had a refund twice for the problems i am having as i can not rely on the connection. And if you send a email be prepare to wait on a reply because they say it is 24 hr but it is more like a week. And after writing all this i still have a open case with them.

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              04.09.2001 05:01

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              • "tech support take over 24 hra to get back to you usually."

              i have had this service since december 2000 and to start with i was impressed. at the beginning i had a few days of no internet due to it just going dead for over 24 hrs on me, i was NOT happy. When it worked however it was unbelievable. FANTASTIC to be honest! However all good things come to an end. The last 2 month it has been appalling. takes a life time for connections. i timed a site earlier, www.spl-extra.com, and it took 10 seconds to load a page that was hardly full with huge graphics. thats just poor. I reckon it would be faster or at least as fast with 56k. If you are thinking of getting this service, i would probably say go for it, but dont expect a flying speed connection. Downloads are great, if you download alot you will do well with this service, 80k a sec usually on a good server. However its the downloading of webpages that suck badly recently. YOU HAVE BEEN WARNED!

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              22.07.2001 05:41
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              Telewest offers a large amount of services from cable television to telephone lines. The best of all their services are in my opinion their relatively new unmetered internet service. Telwest is one of, maybe even the cheapest unmetered isp. At a small price of £10 a month subcribers can enjoy 24\7 free internet access. For anyone using a metered isp and paying more then £10 a month on call charges I think it is time you came into the unmetered world. So I suppose your thinking well you dont get this great deal for nothing I bet it is hard to connect and very slow net connections. Wrong, in all my time as a Telewest user their has not been one time I was unable to connect. Also i am enjoying connection speeds of 54,000 bps much faster then my older isp's. Now onto the enenvitable problems of Telewest. firstly the dail up software Telewest give you with their Cd in my opinion is terrible. It causes system crashes and takes up valuable system resources, a problem amplified for users with low ram. All of this hassle is for nothing, as all you need to do is find out the number you dial to and make a dail up connection to that number with your Telwest user name & password. Their homepage is nothing special but then thats not really important, the real problem is their web mail has been very slow and unresponsive for me and many of my e mails have just been lost. Customer service wise Telewest also prevail, their help line is charges a the local rate and the person on the other end normally knows what they are talking about and are more then happy to help. Problems are normally dealt with promply and effieciently however problems are very few and far between with Telewest. Telewests isp is also already a success so unlike other unmeters isps's you can be sure this service is going to be up for a long time yet. Broadband users can also enjoy an amazing deal of £25 a month for a broadband connection, definately the best
              broadband deal in the UK. So if your currently on a more expensive or slow unmetered service or even if you are a heavy pay as you go net user Telewest is the ISP for you!

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                06.07.2001 08:32
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                I have been a Telewest customer for over four years now for my telephone and T.V. I must admit, I've not had any problems with them. The only thing was, the salesman said we would save money on our phone bill, (WRONG). I decided to connect to the internet and after trying many ISP's and becomming more and more hooked, I looked around for the best deal. It was right on my doorstep. Telewest Surf Unlimited. For £10 per month you could surf the net 24 hours a day. As the phone bill had been growing by the hour I decided to give it a try. I'm really glad I did. Not only has it saved me ££'s, it has opened up the internet to everyone in my house. Their Technical Support is a freephone number, also a saving, some companies charge premium rate for their help. I have had a few problems with my e-mail retrieval and sometimes it takes a while to log on, but on the whole the service has been good and their Technical Support Team a god send. On the whole I have found Surf unlimted good value and on-par, with most other ISP'S.

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                  17.06.2001 22:47
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                  I have two phone lines which makes it easier to use the net. Cableinet is good value for money, but can be slow at times. Netscape Navigator is the problem. If you connect to cableinet and use Internet Explorer your connection is faster. Very often it crashes and you have to reboot, but overall it is a very informative and good service provider. I have been with cableinet for a good few years now, but they did put the phone line price up a few months ago and I am quite peeved about that. I think at least if you have two phone lines you should not be penalised for this. After all you are making them more money and with all of it combined ie., Cable TV, phones and surfunlimited, they are gaining.

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                  04.06.2001 04:56
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                  Having suffered three previous 0800 ISPs in the last year each of which fell apart after gross maltreatment of customers, I didn't expect a great deal from Telewest who didn't impress much in the past with analogue TV service. Surprise and delight..... Digital TV and ISP service now first rate for the price. Two ring telephone reponse -free- and a rock steady 45kbs average performance. Quick connection too. Unfortunately, cable services are not being rolled-out much nowadays, so if the cable runs past your door you are lucky.

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                    22.05.2001 04:17
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                    Summary (for those who want to skip the detail) With blueyonder I'm getting reliable fast Internet access for not much more than it costs for 56K line rental. The support could be improved. Service is excellent, I've had 3 computers sharing the connection for over 3 months now with very little downtime. Any server problems they have had have been swiftly sorted and apologies posted in the Tech Support area of the web site. Intro Sadly my old ISP RedHotAnt closed down a while ago leaving me without 24/7 unmetered net access. Having looked at the options I signed up for blueyonders high speed access a few months ago and have found the speed improvment tramendeous. Cost At first I thought it was a bit too expensive and looked into the costs of the alternatives. I use the Internet a fair bit and my partner works night shifts so uses it during the day so 24 hour access was needed. We also didn't want to use the home phone line for the Internet. So basically we wanted 24/7 Internet connection on a line of it's own. There are other companies similiar to red hot ant that offer 24/7 access for a year - but the one I checked (connect24 if I remember correctly) didn't fill me with confidence when I asked how they planned to support the free phone numbers. I decided not to risk £100 on a company I knew very little about. BT's surf time costs around £20 per month on top of a further £10 for line rental. Blueyonders surf unlimited was £9 for the extra phone line £10 for the net time. We also had to make up £10 in normal non-net calls - which with most our friends having cable phones and us getting free calls to them off-peak we'd never do). N.B. Having just checked back on ther site they seem to have dropped the £10 of normal calls now as far as I can tell. Blue yonder costs £50 setup (one off payment then £33 a month or £25
                    a month if you have other telewest services (like cable TV)) Improvments BlueYonder could make to their service. 1) It's possible to share the connection over a LAN - why not provide some advice on how to do this (even if it is an "at your own risk" type guide)? 2) With a pernament connection to the Internet a firewall is a good idea. Firewalls are mentioned in passing on the website. However it would be useful if some advice was given on obtaining firewall software and setting it up. Better yet, make the engineer that plugs in the cable modem earn the £50 connection fee for his 5 minutes work by installing a firewall and providing some basic training on how to use it! 3) It would have been nice if when I went into the Telewest store to ask about BlueYonder the staff had known about it! Finally If you do decide to sign up and don't know anyone else already on Blueyonder e-mail me and you can get £25 knocked of your installment charge and I'd get a months free access :)

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                      20.04.2001 05:45
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                      After deciding that spending £20 to £30 a month on calls to Virgin.net was too much and that as a Telewest customer I could get blueyonder access for just £10 a month I thought I was on to a good thing. Alas my 56k V90 modem appears to be only compatible with blueyonder systems at 33.6k (if I'm lucky!), and after asking tech support (once I'd got through the 25 minute wait) I was told that it is very rare for a 56k modem to be able to reach speeds higher than around 33.6 ... strange, I've been getting 46k to 52k consistently with Virgin.net and BTClick. After explaining this the engineer decided that I must have a modem that is compatible with equipment being run by Virgin and BT but not with blueyonder, and that I was expecting too much from them. I'm now looking for a flat rate ISP who can offer access at V90 speeds and not the old 33.6 system, for around £10 - £15 a month, but there don't appear to be any unless I switch to BT ... yet another excuse for dumping Telewest and going back to old faithful.

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                        05.04.2001 18:38
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                        Having read some of the moans about Telewest's Blueyonder ISP I feel I must balance the picture. Not that I'm a fan of Telewest particularly (I've had trouble with them before with my cable phone and TV), but there is a great service offered through Telewest that I think should be promoted. SurfUnlimited is the tariff package offered through Blueyonder (or Cableinet as it used to be) that for a flat fee of £10 a month gives you unlimited surftime on and off peak with no call charges. Last month alone this saved me £70 on my phone bill. The deal is supposed to be that you have to spend £10 on other calls (i.e. non-internet) but I've spent less than this before and not been charged for the internet calls. (Whether this was an admin error I don't know). Of course being cable you have to have a Telewest phone line to get this service, but that's not such a dire thing. With Telewest you get free calls to other Telewest customers (off peak), plus if you take both the telephone and TV package your standing charge for the phone line is absorbed into the cost of the cable TV. I rarely spend more than £40 a month on digital TV, phone and internet time combined. Now bear in mind that I spend approx 3-5 hours on the 'net *every day*. I don't think it's excessive. In answer to the complaints about the connection, I've never had a problem. I get connected first time, every time. Yes, I occasionally get disconnected, but that happens with all phone modems. And considering the amount of time I spend on the net I get disconnected perhaps once a week (out of around 30 hours online time per week that's not bad). The customer service I've had from Blueyonder (not Telewest) has always been good. Blueyonder operate the technical support and once you find their phone number (Telewest never seem to know they exist), the tech support people are knowledgeable and friendly.
                        Other benefits of Blueyonder include 30Mb free webspace to each member (no hosting though so you can't put your own domain name on there) and up to 15 e-mail addresses. The Blueyonder website doesn't offer a lot however. It's tricky to navigate with a lot of links obviously waiting to be made live. It's lacking information in general, and especially on building your first website, so it's probably better for more experience users rather than the complete beginner. These minor problems aside, if you're in Telewest's catchment area (the South East) and you use the net a lot, I'd definitely recommend getting SurfUnlimited from Blueyonder. It'll save you a lot of money from day one.

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                        27.03.2001 20:01
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                        As I was already tied in to Telewest with the Cable TV and my potential BT connection is an ancient overhead line I signed up for Surftime. Apart from the initial problems of a very noisy line one of the most annoying things is if you complain by email you are totally ignored. Complaining by snail mail is the only way of getting a response. They have their email servers configured so that third parties, spammers & the like, can use their email service. No problem you may think but some ISP's reject mail sent from other ISP's with this sort of security risk. They do this to protect their users from unwanted spam but it would appear that Bluyonder just does not care. What do I like about the service - it has halved my monthly phone bill

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                          13.02.2001 16:15
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                          As we are with telewest for our cable an phone service, we recieved a telephone call from telewests sales department enquiring if we wanted unlimited surf time for a tenner a month. We jumped at it. We were told it would take about 4 weeks to get the cd out to us. About 3 months later and about 100 calls later we recieved the cd. After a few teething problems, hey presto, it is fine. The e-mail address they give you is extremely long and a pain in the back side, but, we kept our freeserve e-mail so we were not to fussed. For the past 3 months it seems to have speeded up. It does tend to slow down at about 4pm (I suspect when school kids get home and log on)..and even slower at 6pm. The customer service is as good as the phone and cable customer service. Poor beyond belief. Luckily the other half knows enough about the computer to tackle most problems himself. Usually first time connection. Every 20 minutes or so it prompts you to 'stay connected' or 'disconnect now' or 'auto disconnect'. Just key 'stay connected' and it does just that. But you do have to look out for the flashing prompt which is sometimes difficult if you are engrossed in the dooyoo chat room or writing an opinion. For the £10.00 a month cost, I really cannot complain. I just wonder how long it will last. I hate telewest with a passion for their cable and phone service, but I cannot as yet, fault them for the internet service. APART from the customer service side.

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                            12.02.2001 06:10
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                            This is how it is with telewest. If you suspect that you will be able to get, install, connect and use the service then the chances are that any review you write about it would be a 100% recommend to a friend. If on the other hand you could foresee any type of problem creeping up say like you have had trouble with your computer before then there is only one thing to do: DON’T BOTHER! Telewest no matter what you pay them for be it TV, Internet or phone have probably the most difficult and annoying customer service set-up. If you do ever get through you struggle to get any action taken. If you do manage to get it done it is very rarely done quickly. Don’t get me wrong the Internet connection itself I would praise 200%, as I have had no problems whatsoever. Connects first time (sometimes little problems after 18:00hrs with all of the off-peakers lumping on), speed is good, stays connected, unlimited access,and all this for what equates to £29.00 a month (£10 for service, £10 calls, £9 line rental) if you start from a fresh.

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