Newest Review: ... is %300 what they claim it to be, the phone call prices are gigantic, the service is shite if you are serious about the interenst I had t... more
hi speed , blueyonder, i dont think so
Member Name: luka69
Date: 29/11/01, updated on 29/11/01 (140 review reads)
Disadvantages: unreliable, poor customer service
I have been on the internet for over 5 yrs and have been with a lot of service providers.
So when I heard about blueyonder and the hi-speed internet service i thought yes that is for me.
I called and payed my money for install £50 and the first month up front and waited on installation.I couldnt wait to have a fast connections up to 10 to 15 times faster than my 56k.
At first it was fine and there was no problems but as the months went on there was the odd hickup,the modem acting up and it seemed a bit slow at times but we put it down to teething problems.
But over the last 2 months the word nightmare springs to mind sometimes all we have is a can't display page and we can't get on the net even though it shows the modem is on, basically the lights are on but no-one is at home.
So i phone the help line the free phone number they provide that is know 24 hrs service and wait and wait and wait and some times wait some more,I must be the most patient person on the face of this earth one night i waited for 3 and a half hours but no one answered.
I have called on a number of occasions over the last few months spending anything from 40 minutes to 3hrs 30min waiting for a reply. On one accasion being told you are in the wrong Q and i will transfer you,only to but put back in the wrong Q again, and on the 3rd time got thru to an operator only for her to take my details and then cut me off thinking common sense will provale as she had my details she will call me back.
I waited and waited but no one called so again had to wait in a Q for someone else that day i spend 2hrs and 20 minutes on the phone.
I have had a refund twice for the problems i am having as i can not rely on the connection.
And if you send a email be prepare to wait on a reply because they say it is 24 hr but it is more like a week.
And after writing all this i still have a open case with them.
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