Good service...shame about the price! (Tesco Mobile SIM)

Member Name: excelsior81

Product:	Tesco Mobile SIM
Date:	09/02/09 (56 review reads)
Rating:

Advantages: Good service and good coverage

Disadvantages: The price..20p a minute is expensive

I am a heavy user of my pay as you go mobile and for some time I have used the tesco mobile service.

Originally, I chose this service because it offered a range of good deals and also the bonus added benefits of club card points every time you topped up. I liked that I could log on online to top up my balance and that also, I could top up directly from my phone...or even the cash point machine!

You are able to top up a variety of amounts and also, it now has the benfits of giving you free credit each month. If you top up £40 or more each month you get £40 credit...which is really great!

Recently, the prices have gone up and it is now 20p a minute to call and 10p to send a text. This is above average in my opinion and it soon adds up...especially when you are a heavy user.

They do recognise this however and often text you with great bargains and send you texts for good deals. I recently had a text offering me 500 free text messages for being such a good customer, that was great!

They also, do look after you well in terms of phones. I contacted them after having my old phone for just over a year and they sent me a £100 voucher to go towards a new phone...this covered nearly all of it for a top of the range pay as you go phone.

The customer service is also very good and when you call for any questions or email, they respond very quickly.

All in all, this is a good service, but they need to review their prices....as they are getting high and other companies are undercutting them...which is surprising for Tescos!

Summary: Worth looking at, but worth looking around too!