i have been on tesco internet for sometime now and it was alright at the first year we had it i was still a noob to the internet but after the year passed i realised how slow it was compared to other magor internet providers. This is because tesco only offers 2megabits download which is like 100kb a sec which is verry poor indeed downloads take years but suprisingly the internet pages is quick at loading. If you load a video on youtube in 360p quality you would have to wait at least 10 seconds before you can watch a bit of the video and it just keeps buffering . so i reccomend you choosing Sky or BT broadband they have much better speeds and its cheaper than tescos 2mbit deal at a rip off £20 a month. Also tesco has a small mail inbox limit at 50mb thats just crap.
I have used Tesco.net dialup for several years and the service is deteriorating badly. For example using webmail not only is this slow but commands "get lost" For example today after clicking next Tesco.net started to open the link but then nothing happened except the "wating for Tesco.net ..." After three minutes I clicked refresh and resending the command and getting an immediate response. This happens regularly - I have tried complaining to their techincal people but the quality of the response is rubbish - a complete lack of knowledge of how the internet works. (This is based on over 40 years using compututer communications including acceptance checking of a satellite link to the USA in 1970). The typical response is there is nothing wrong - I assume that this is because as Tesco agents they do not to admit poor service.
I am copying this to Tesco corporate - there response should be interesting
I had been happy with waitrose broadband for a year but with 3 net hungry people in my household it was time to get an unlimited download service, so I migrated to tesco and my experience has been really poor, firstly they supplied modems when I did not order any, they did not keep me updated on the progress of my migration at all, after 15 days I lost connection to waitrose and this was the only signal I had been transfered to tesco.net, I could not get my net gear modem to work with the new service so I call for help and fair enough they called me back and talked me through setting up my modem for use with their service but they then dropped the bomb shell that my line had not yet been activated for service and it would be about a five day wait without net access for the line to go live.
6 days later the service sparked into life I am paying for a 1mg unlimited service and getting more like a 256 speed
Wish I never left watirose now....
We've been connected to the internet for some years now and chose originally to use Tesco dial-up because it was reasonably priced. We reasoned that a large supermarket chain would lose credibility if it offered something unreliable.
Tesco Internet access has four packages to choose from, designed to suit all users. You do not have to be an existing customer and do not have to have a clubcard, although if you do your account will receive points according to the cost of the Internet package you choose. It is possible to pick up CDs for all Internet options from the customer service desk and other display points of any Tesco store.
You can go online to learn more by visiting www.Tesco.net and clicking the "Internet Access" tab positioned centrally near the top of the page.
~~~0~~~ Online information ~~~0~~~
You are taken, according to Firefox which shows a padlock in the address bar, to a secure site. Listed on the right of this brightly coloured but clearly written introductory page titled "Tesco internet access, helping you spend less on internet access" you will read of four options.
Dial-up ~ three account options each briefly described in green outlined boxes which have the pricing details written in white against a green background. Within each box are further clickable links "Tell me more" and "Sign up now".
Broadband ~ this information box is outlined in royal blue, with pricing details written in white against a blue background, also with further clearly labelled clickable links.
The left half of the page broadly explains how it's easy to apply and get online cheaply. If you aren't sure which is the right package there is, below this introduction, a clickable link "Help me decide" that will take you to a "Which package?" page containing questions about how long you might spend online. There are dropdown boxes for days and the number of hours. I've fiddled around with this and found that you will be told one of the dial-up options is right for you even if you say you are online for the maximum number of hours possible to select. The only time it suggests Broadband would be good is if you might "use the internet to download large files or play games online".
Also on this introductory page, if you should choose not to register 'now' you are given the opportunity of requesting either the Broadband CD or the Dial up CD, which includes the anytime, daytime and pay as you go packages.
~~~0~~~ Details Of The Services Offered ~~~0~~~
~ Dial-up ~
With all dial-up packages you benefit from: -
5 email addresses; webmail; 15MB of webspace and access to newsgroups.
~ Pay as you go ~ dial up from 1p a minute.
This option is for those who use the Internet only rarely. 1p a minute evenings and weekends and 3p a minute weekdays (8 am - 6 pm Mon to Friday)
~ Daytime dial-up ~ £5.99 a month
For those who use the internet at home during the day - between 2am & 4pm - or if you work from home.
Internet access at any other time for a flat rate of 4p per minute.
~ Anytime dial-up ~ £12.49 a month
For those who spend a lot of time online you can go online whenever you want with no additional charge.
** Tip from me **
It's useful to remember that with a dial-up connection, if you only have one landline, you are not able to use your telephone whilst also accessing the internet.
~Broadband ~ £17.97 a month
With free connection, unmetered 512K Internet access at all times, even while you're on the phone.
Broadband users are given a free modem, there is no download limit, benefits include up to 15 email addresses, access to newsgroups and up to 50 MB of webspace.
Each of the above mentioned information pages has quick and clearly labelled links back to other pages, each offers you a "Help" page, which is a useful printable page outlining all options. Each one also offers you the chance to sign up, go back or to quit!
~~~0~~~ Our Tesco ISP experience ~~~0~~~
~~ Dial up ~~
We first chose the Anytime dial-up option costing £12.49 a month, which meant that we didn't have additional call charges. We decided this was best for us because of the amount of time we were, jointly as a family, spending online.
We found the service good, although at peak times slow and we knew when America came online! The downside of the dial-up service is that if a connection has been 'idle' for ten minutes it is automatically disconnected and at two hours use the same happens irrespective of what you're doing. However reconnecting is quick and easy. Billing was automatic, an email being sent to tell that our credit card account had been debited, usually 27th of each month.
A good option for somebody who uses the Internet a lot and either doesn't need to use their phone very often, or who has a separate landline.
~~ Broadband ~~
Broadband started to become available; this was about the time that our use rocketed dramatically and we also needed to use the telephone regularly. We are in an area of the country not served by cable so our options we limited to landline connections and we had to wait until our own area was upgraded to cope with Broadband. We heard through the grapevine that Tesco would be moving into the Broadband market and contacted them in July 2004 to ask for information, in their reply we were told that the service would be launched in August, but we didn't hear any more.
We looked at various options and decided to stick with Tesco who were going to charge £19.97 a month. (Recently reduced to a competitive £17.97) In the November we saw details in the supermarket, brought the leaflet home and ordered the package at the beginning of December. We were delighted to receive a detailed email outlining how they would keep us informed during each stage of the transfer process as follows
"...Stage 1 - Local telephone exchange check
We've submitted your order to BT who will perform an initial check on your local telephone exchange to determine whether it is capable of supporting Tesco broadband. This currently takes up to 9 days, after which we'll send you an email to confirm whether we can progress to Stage 2 of the application process.
...Stage 2 - Telephone line check
BT will perform some checks on your telephone line. This currently takes up to 5 days, after which we'll send you an email to confirm we are able to provide Tesco broadband to you and the target activation date provided by BT.
...Stage 3 - Modem despatch
If you ordered your free Tesco broadband modem when you applied for the service, it will usually be despatched to arrive the day before your target activation day.
...Stage 4 - Confirmation broadband activated
As soon as BT have confirmed that broadband has been activated we'll send you an email to confirm that you can begin surfing online with Tesco broadband. Please follow the instructions contained in your modem pack when installing your modem.
In some areas the number of customers applying for Tesco broadband has been so big that BT have to add additional broadband capacity. This means some customers will have to wait longer for Tesco broadband to be activated. If this affects you we'll keep you fully informed by email. "
Two days later we were told that stage 1 had been completed and within a few days they hoped BT would have completed the necessary checks.
~ Pear shaped! ~
On December 13th 2004 I attempted to get online and found I couldn't. Now, I'm not exactly technically minded, if something works that's good and I'm happy, if it doesn't then I really do rely on other people to fix it for me, although, naturally I'll fiddle around and have a go myself. My first thought was that the phone line was dead, but it wasn't, I was able to make calls. The computer was working alright, so by elimination I decided it had to be a problem with the internet connection, something that had never happened before.
This was one of the rare occasions when hubby and I had got organised before he went abroad, and had arranged that, rather than expensive international telephone calls, we would keep in touch using a messenger service. I was totally dependant on the internet to talk to him, but it wasn't working. I had no idea if he'd arrived safely, what his hotel was like nor what the weather was doing.
I telephoned the Tesco helpline, free for the first month of using broadband, thereafter 50p a minute, and spoke to a charming chap who told me that our broadband account had been activated, via the phone line. He wasn't particularly helpful when I assured him it shouldn't have been because we hadn't got a modem as outlined in stage 3 of the process! There was a stroppy exchange where he suggested I was being rude, must realise that, "We can't always have what we want" (I'll never ever forget those words) and if I didn't stop demanding something unattainable he would disconnect the call. I, on the other hand, told him in no uncertain terms that I was a customer, he was "customer service", that we had an account with them for a dial-up service, with which we were satisfied and 'they' had disconnected it without due reason and if he didn't get it reconnected I would be in touch with Trading Standards immediately and would make written complaint to the company about his appalling "service". We both calmed down, tantrums over, and within a very short time he had managed to get our dial up service reactivated, as a special gesture of goodwill!
I was assured that the modem had been dispatched and would be with me the following day, he even gave me a contact name and telephone number for the supplier along with our account reference number, but of course I needn't contact them to make sure! He told me that all necessary advisory emails had been sent to us; the missing two messages magically arrived in our inbox later that day! He also arranged to telephone and go through the setting up process with me.
That afternoon, still 13th Dec, I telephoned the modem dispatchers, to be told they hadn't received an activation notice for our account, but they would send the start-up kit straight away. I was impressed when it arrived here the following morning, delivered by courier. Tucked neatly into a large yellow black and red rectangular box with "Broadband starter kit" written on the outside, was a disc, an installation guide, a silver "clamshell" Thomson speedtouch modem, two ADSL filters and a metre long piece of cable with USB connectors. Great, we were in business!
Later that morning I received a call from Tesco helpline, as promised, to help me set up the modem. There followed several hours of fiddling with the settings on our computer because it just wouldn't work! I was told variably that it was because we had an old operating system, that our phone line was too old, it was the wrong sort of cable, that I was doing it wrong and at one point advised to move the computer so that it was right next to the BT box, which is tucked away under our stairs ~ and I was unreasonable not to try!
I felt like telling them to get lost, but there are financial penalties for cancelling the service and I just couldn't be bothered. I was tired, fed up and totally disillusioned. I couldn't understand how so many of my friends had been able to unpack their modem, plug it in and within minutes have a broadband service up and running. Many of these people also use ME, some are still with Win98 and have their computer upstairs, a fair distance away from their phone socket yet have never had any problems.
We eventually managed to get an intermittent connection and the chap on the other end told me his shift was finishing, but somebody else would be able to help me. I phoned back to talk to somebody else who first asked me what I'd done. I hadn't got a clue, I'd been sitting here following instructions with the phone in one hand whilst typing things and altering settings with the other. He did his best and I ended up with something resembling a reasonable connection along with working email accounts. The next day I went to a local shop where I bought a heavy-duty adsl cable to run from the computer to our landline connection, it made some difference.
When hubby got home a few days later he checked everything. He got back to the help people and altered some more settings. He bought a USB splitter which gave some more, slight, improvement.
We continued to get disconnected, on occasions got an error message telling us, "The port was disconnected by the remote computer". We got back to Tesco who told us to get BT to check our line, this happened several times and early in January BT finally told us to ask Tesco to "Contact BT Wholesale Department and report a "Space-repair fault" and that a Broadband trained engineer should investigate the matter." The engineer said that even the BT ISP is reluctant to do this. Things got a little better.
~ The "now" and the future ~
By the beginning of March this year we were still rather fed up with intermittent service and an increasingly slow performance, far worse than anything we had experienced with dial-up, so hubby decided to dust off a very old computer and upgrade it, see if he could install BB and get it working. He managed it with no problems at all and got a reliable, fast connection, so it did seem that Tesco support people were right and everything was linked to the individual computer and not the ISP.
We started trouble shooting what's now known as 'my' machine. Yes, it's relatively old and in an old case. I don't pretend to know half of what's been done. After a lot of reading we discovered that it was probably underpowered and that the unpowered USB connection was possibly at the root of our problems, so we bought a powered one and plugged it in. The situation improved, but the lights on the modem would still sometimes go out and the system would seize up. This could only be resolved by a reboot. Only when all other USB devices were disconnected could we get a reliable and long lasting connection. We tracked down information about the modem, and discovered that there have been problems with it and its diagnostics package sometimes goes haywire. We also got rid of the nice new wireless keyboard and mouse, which seemed hungry for power.
Everything we did made things better and perhaps the helpline people were partly right, our computer simply could not cope with broadband, in particular the clamshell modem and its associated software. This, along with all other peripherals we have (namely printer, scanner, wireless keyboard and mouse) was just too much for an underpowered machine with too few USB ports. It's a pity that technology moves faster than some people's pockets are filled, but that isn't under discussion here.
We have got rid of the speedtouch modem, deleted all the software associated with it and bought equipment for a home network. It was cheaper than buying or building a new computer. Although we haven't got a network we do, at last, have a super broadband connection!
~~~0~~~ Would I recommend Tesco.net? ~~~0~~~
Actually, and despite our problems, I would.
I know a lot of people who use Tesco as their ISP; none have ever had a moment's problem. We were certainly very satisfied with the dial-up service which was very easy to install, and I know of nobody else who has had a problem installing and using their broadband modem. Having read around I understand that Tesco.net may have been overwhelmed with requests for Broadband and their infrastructure was not necessarily capable of dealing with the huge initial demand. I do believe that £17.97 is good value for money, and of course there are the 17 clubcard points each month as well.
Our experience is, I honestly believe, the exception rather than the rule. The helpline people did their very best for us, spending far more that the more normal 15-20 minutes per customer. It would have been good if they had offered something, even a £5 voucher for our inconvenience would have been nice, after all they did disconnect us prematurely. However, dwelling on past problems doesn't change the 'now' and what we've got is great!
~o~ The www.Tesco.net website is very informative. ~o~
Separate from www.Tesco.com which is the shopping site, it's possible to check and make changes to your account using a secure connection. There is information about maintenance scheduling, which is not linked to NTL's downtime although Tesco uses their network. (I have a relative who uses NTL and their email system in particular is often being 'maintained'.) You can change passwords easily; all you have to remember is your existing one. You can add a new email account without any problem and a confirmatory message wings its way to your inbox in no time at all. There is a Web organiser, which I've yet to investigate and, it would appear, you can build a 50MB website by following their online instructions. I'm not so sure about registering a domain with Netbenefit as a first step, but that'll be a whole new story!
Having fiddled with our computer we now have a fast, reliable and efficient broadband service, our children are delighted to be able to use the phone whenever another is online and we are available to keep in touch with those relatives who are not connected to the Internet.
(also on Ciao)
Previous ---------- I used to be on Freeserve anytime, but eventually got fed up with the stupidly slow speeds and all their messing around with changing access numbers etc. After a short visit to ispreview.co.uk I decided on Tesco.net anytime. Service --------- Since joining Tesco.net about 5 months ago, I've been extremely impressed with the speed of the connection and the speed of downloads etc. Technical support are also very good, replying to emails in a day or two with very helpfull and detailed answers. Dialler Software ------------------ Hmmm - this puts most people off (or that's the impression I got when I was working at a computer shop) - but the latest version of the Tesco.net dialler is very good. Once you're connected that's it - just click one button. Installation of the dialler is easy - either through registration online or by picking up one of their cd's from the supermarket (cost 50p). The dialler is customisable with some nice options (such as opening of internet explorer on connection etc), and you can now get rid of that nasty pop up message asking if you want to disconnect each time you close an internet reliant program. All-in-all this has to be the best dialler software I've seen. Dial-up numbers are also automatically changed by the dialler so no having to change them yourself. Connection ------------- Since joining, I've been connected first time - every time, and always at a good speed. Connection will cut out after 2 hours (most companies do this now) but you can re-connect straight away. Up-stream (sending data) is also at a good speed. Billing/Payment ------------------ Payment can be made by Direct Debit (although there are other methods) but I find the Direct Debit the easiest way. I've not had any billing problems, and they always send an email to say the money is due for payment so I know when it's coming out of my bank a
ccount. Overall --------- Overall, a very good service and at a good speed (up-stream and down-stream). An easy to use dialler software that's not annoying like most, and a good billing system. All of this backed by a massive supermarket with loads of money means they're spending on their systems, which keeps them in good working order with minimum downtime.
Like every other isp review on this and other sites I have read one or two negative reviews of tesco.net. However, don't be put off by these- most of them were written a few years ago, and they have since relaunched - and its good! I've previously been with ntl (before i moved) and freeserve on unlimited usage accounts and tesco.net is by far the best. Ntl were a good isp- but their customer service is god damn awful. Freeserve were on the whole ok- but the email address they provided could never be remembered because it was far too long. I used freeserve when it was on the three months for £6.99 offer. I experienced no real connection problems- but it was quite slow and their customer service wasn't much better than ntl's on the whole. Now i'm on tesco.net- and i'm enjoying their "free first month" offer. Their normal price of £12.99 a month for 'anytime' is very competitive as you'd expect from Tesco (beware of the cheaper isp's- their service is usually dreadful!). The great thing is that you can register for TWO phone numbers to surf unlimited from! This is excellent if you use a laptop like myself and often stay in two different locations. The availability of short usernames / email addresses is also very good- mines just three characters long followed by @tesco.net. Their email service is also provided by WebEdge- the same company who runs email accounts for ntl and freeserve (among others) and is on the whole very reliable. My connection is the best out of all three isp- i regularly get download speeds of 5.3k- which is high for a 56k modem. They also offer an off peak service, a daytime only service and a Pay As You Go service. Whilst their customer service does cost 50p a minute to call (which, by the way is standard with most isp's) the assistance offered was excellent. I called at 11.30pm and got straight through. My problem couldn't be dealt with- but they assu
red me it would be first thing in the morning. Obviously i was sceptical about this promise- but they held their side of the bargain and at 7.30am the problem had already been resolved! Hows that for service!?!?!? The only negative aspect is that you have to use their dialler to connect. However, if you make a note of the telephone number it dials, your username and your password you can easily configure Windows to connect for you and uninstall their dialler. The other downside is that the email address provided ends with @tesco.net- which is hardly glamourous! However, you can easily sign up for a free email account with another providor if it bothers you that much.
I do it all day long ...Surf the Internet that is. I have been an Internet dial up user for roughly the last four years (BT doesn't deem my area worthy of broadband yet. Tell me, how do they expect 400 people to pre-register from an area before they activate broadband, when I live in a rural area and there are barely 400 people with computers?! Anyway, whinge over!). In my time I have been through three ISP's and this is now my fourth. My previous three are, in order; Freeserve <Who I fell out with after years of service after they threatened court action over non-payment, although they hadn't informed me that they no longer accepted Switch which is how I had paid up to that point>, UKOnline <Who only operated on PAYG so I moved on swiftly, it was just to get me online after Freeserve> and finally Breathe <who offered a good £10 off peak package, but after seeing Tesco.net's updated prices for anytime, was cancelled - eventually, after 2 emails, one letter and two phone calls!>. Now, moving on to Tesco.net. I had noticed their adverts for their ISP while in store one day, so on returning home I visited their website and sure enough, there it was... Anytime 56k Dialup, only £12.99 a month (I didn't notice a 64k or 128k option, but I wasn't looking for one either). Perfect. For a lazy student like myself it was beginning to get a little boring having to wait till 4pm for free surfing with my old Breathe ISP, this one would allow anytime dialup for a lot less cost than the usual suspects: BT, AOL etc etc. WooHoo! I signed up online, filled in the appropriate information, and then downloaded the software they provide. Throughout this process, all was made very clear at all time. I am an experienced computer/internet user, and I found the information provided not too simplistic, yet by no means too complicated for a first time user. The downloaded software is roughly 900k, and so took a few minutes. The
popup menus keep you updated with exactly what to do, when to do it and more importantly for first timers, how to do it. I followed the menus exactly and after receiving the final message to say it was done, promptly disconnected from my PAYG account. So far so good. However. Problem 1: Due to a software problem on my PC the provided dialup software didn't install properly. This left me with my Outlook account set-up with my Tesco.net email address, but with no dialler. A small problem for a dial up ISP. I promptly telephoned their technical support, although I was a bit apprehensive of the premium rate telephone line (50p per min). The guy at the other end was very knowledgeable and I assume recognised through my questions that I knew my way around Windows, and hence was very quick in his responses. After all, who wants to hear someone "Humming and Haahring" when you're paying £30 an hour to talk to them! Although he spoke swiftly, I have no doubt he could have and would have taken it patiently and slowly for a beginner. The technical support helpline had solved my problem within 4 minutes (Yes, I was timing! 50p per minute remember!) and I was now ready to connect to the Internet. So far so good. However. Problem 2: After successfully connecting to the Internet through Tesco.net, now was the time to check that my new Tesco.net email address was both sending and receiving, and also time to check that my original Breathe email address that I intended to continue using as my main email was doing likewise. This is when I hit my second snag. The Tesco.net email was working fine, however, something was wrong with my Breathe email as it was receiving, but not sending. Not wanting to call the premium rate technical support for something so trivial, I simply visited the website and emailed them instead. Promptly came an automated reply with a unique reference number, to tell me I would receive some correspond
ence within 48 hours. Sure enough, within 48 hours I received an email from them, setting out very simply and very clearly, how to attempt to fix the problem. The provided information was spot on and everything was hunky dory. The package itself is pretty similar to the other anytime dial ups, except it's cheaper. Maybe by just one or two pound a month, but it soon adds up. You get the average five email addresses, you get the web space (not sure what the amount is as I'm not really interested), and its got the usual clauses of disconnecting after 2 hours usage and disconnecting after ten minutes of non-usage. All of the for mentioned is however, pretty normal to all ISP's. What is abnormal is the exceptional technical support you receive if something might inadvertently go wrong. Bearing in mind that both my problems were pretty much down to my own messing about, they fixed them quickly without question. Couple that with the fact that Tesco are not one of these companies that disappear from one day to the next, so you know that you're giving your money to a trusted source. Another outstanding feature is that every time you dial up, you get connected. In the past (with Breathe and especially Freeserve) I have found myself hearing engaged tones, and there can not be many things more annoying than "Derr Derr", "Derr Derr", when you're trying to get online. So far, I've had none of that, not even once. Top marks! Bottom line, a TOP ISP at a TOP (or bottom!) price. Faultless.
As we are new to the computer world we decided to go with tesco.net as they are cheap and we didnt want anything too fast to start with. All i can say is from the very start we were quite dissapointed. For some strange reason our session gets cut off every ten or twenty minutes. Has anyone else had this problem? (All of our settings are correct). Had the modem checked and thats fine. I have now canceled tesco.net and am waiting to see if we can have broadband where we are. Its been a bad experience for us as we like to download music and this has been impossible. My conclusion is cheap is not always best...
So who wants an email address of "firstname.lastname@example.org"? It isn't exactly glamorous is it? I would have thought that Tesco's marketing Gurus would have seen that! Well, actually I have that email address (I think!)... I just don't use it much. What do they provide? ~~~~~~~~~~~~~~~~ Basically, Tesco.NET started offering this service because everybody else was getting on the bandwagon at the time. In fact, they offer one of the best "non-professional" ISP services that I've tried, and they have survived the test of time. The downside is that this is not core business, so you will not get all of the bells and whistles. Email account, browsing, and a portal with search facilities and some Tescos advertising is about the sum of it. So why use them? ~~~~~~~~~~~~ Having said the above, Tescos is still one of the best online supermarkets there is, leaving the competition for dead. Combine this with the presentation, and free (except for local call costs) access to the Internet and a well presented "portal" internet page, and they have a marketing tool, but a reasonably well thought out one. There are various reasons why you might dig out your Tescos Clubcard and sign up: 1) You need a "spare" ISP for when your main paid-for service breaks down 2) You don't need all of the extra bells and whistles 3) There is a Tescos near you where you can pick up the starter pack. Look at it another way: They get just enough custom to keep going, are backed by a large corporate, they almost never break down because they are not overloaded, yet they keep up with the basic requirements of an ISP and don't charge a penny. Tried and tested? ~~~~~~~~~~~~ Yes, I use them as a spare ISP - I also use them when mobile so that I don't end up with email for my main service in two places at once.
My father-in-law uses them as his main ISP. He has no complaints after 2 years, and for a complete technophobe, that is quite a claim. Overall ~~~~~ I would advise the casual man-on-the-street looking for an ISP to go for a bigger player (AOL, Demon, NTL, BT), but for the more advanced user or if you have a techie in the family, register a couple of these basic TescoNet type services and keep them handy for when your main supplier breaks down on you, and you're screaming because you can't read the DooYoo opinion on which ISP you SHOULD have chosen :-) © 2002 Steve Davies
Tesco.net was the third free ISP I have used - it didn't cost me anything as I have a Tesco clubcard. It was easy to install from the CD-ROM, which is always a plus. I use it less than my other free ISPs, as when I have used it, it seems to be slower than the others. I have also frequently been cut off, but that is at least partly the fault of the BT phone line I use. It is a perfectly effective backup, but I wouldn't use it as my main ISP. I have never used the email account, so I can't say anything about its effectiveness.
Tesco's is another ISP offering local call rate internet access,Tesco isn`t the best ISP for people who aren`t very technically aware - if you don`t know how the internet works and don`t know how to setup software yourself then don`t bother. If you are capable of what is admittedly very simple option changing in Outlook Express (or whatever else you might want to use) then give Tesco a try. it costs 50 pence for the CD and you get everything else for a local rate phone call. The mail and news servers are only average in my experience - they aren`t the fastest in the world but then again they aren`t the slowest ever. The tech support is reasonably competent, but then again who really has to use it?
Tesco isn`t the best ISP for people who aren`t very technically aware - if you don`t know how the internet works and don`t know how to setup software yourself then don`t bother. If you are capable of what is admittedly very simple option changing in Outlook Express (or whatever else you might want to use) then give Tesco a try. it costs 50 pence for the CD and you get everything else for a local rate phone call. The mail and news servers are only average in my experience - they aren`t the fastest in the world but then again they aren`t the slowest ever. The tech support is reasonably competent, but then again who really has to use it? I won`t say to try Tesconet, it`s not for everyone. If you want a nice cheap account and you know something about computers and the net then give them a try - you won`t be upset.