Three (3) Reviews
Newest Review: ... department have limited opening hours. Coverage on the network is shocking - I get absolutely no data capability between Shropshire and West Wales where I live and work. Travelling around the country by train - forget it! Absolute no data or basic phone coverage. Yet the sales staff in the UK were happy to sell me a 24 month contract even though they knew that coverage where I live and work is poor. Despite now admitting that I live in a poor coverage area, they want me to pay £140 to get out of the contract. Very poor, 3! I am an extremely irritated and upset customer, and in the dozen or so calls to your so called customer... more
Customer Three (3) Reviews (86)
by Panchos - written on 24/10/12
Every single day I have problems texting my girlfriend (also on three). We both have signal, but I'll send texts and she won't recieve (until x hours later), and vice versa. Text conversations are impossible.Tried to explain over customer support about 4 times now, each time they just give me 'turn on and off' crap. Ordered a giffgaff SIM and we're both jumping ship.
by darren - written on 30/09/12
I bought a 3 mifi on a 2 year contract while living in London and the coverage was fine. When I recently moved house to East Sussex I checked on their website and it said they were unable to provide any service what soever at my new address. You would think it would be simple to agree that no service automatically would mean the end of the contract but after 2 letters and 8 calls to the Indian call centre explaining exactly the same problem to yet another person who can barely speak English they continue to chase for outstanding payment. Next step Ombudsman service. Avoid 3 at all costs their customer service is horrendous
by William richard - written on 16/09/12
Recently had close to a month (22 days) with no signal. When I rang 3 to enquire about the problem they grief the old turn off and turn on rubbish even though I had explained that this was affecting everyone in my local area with 3.They then told me the problem would go to their engineers, several times, and that it would be resolved in 7 days. I was told 7 days again and again over the course of 22 days and when looking for compensation after the event they tried to fob me off with £5 credit! 3 are fine, a long a you NEVER need their help. Stay clear if you value customer support.
by Dic.ed - written on 05/08/12
Worst network. 3=Cr&p. One star because I have no choice.
by Mike in Shropshire - written on 29/02/12
3's customer service is terrible. They unfortunately have put their customer service in a call centre which is overseas. Their staff are rude, difficult to understand to an extreme, and their complaints department have limited opening hours. Coverage on the network is shocking - I get absolutely no data capability between Shropshire and West Wales where I live and work. Travelling around the country by train - forget it! Absolute no data or basic phone coverage. Yet the sales staff in the UK were happy to sell me a 24 month contract even though they knew that coverage where I live and work is poor. Despite now admitting that I live in a poor coverage area, they ... Read the complete review
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