Three (3) Reviews
Description:Third generation (3G) mobile network. Features service and handset details, coverage map, ordering and price guide.
Newest Review: ... India but they have usually been good and resolved my problems which have mostly been handset related or to do with coverage. Talking of coverage I would say this is the main disadvantage to three. Sometimes it can take two or three goes for the call to connect, especially to another three phone. However I don't feel like complaining much because all three to three calls are free. Three is ... more
Customer Three (3) Reviews (87)
by - written on 28/08/13 (Useful, 47 readings)
I am coming to the end of an eighteen month contract with three, whom I have been with for around eight years. There are some nice things about three, I like the app to check out my usage and monitor my costs. The call centre is quite easy to get hold of by called 333 from the mobile. The call centre is in India but they have usually been good and resolved my problems which have mostly been handset related or to do with coverage. Talking of coverage I would say this is the main disadvantage to three. Sometimes it can take two or three goes for the call to connect, especially to another three phone. However I don't feel like complaining much because all three to ... Read the complete review
by Panchos - written on 24/10/12
Every single day I have problems texting my girlfriend (also on three). We both have signal, but I'll send texts and she won't recieve (until x hours later), and vice versa. Text conversations are impossible.Tried to explain over customer support about 4 times now, each time they just give me 'turn on and off' crap. Ordered a giffgaff SIM and we're both jumping ship.
by darren - written on 30/09/12
I bought a 3 mifi on a 2 year contract while living in London and the coverage was fine. When I recently moved house to East Sussex I checked on their website and it said they were unable to provide any service what soever at my new address. You would think it would be simple to agree that no service automatically would mean the end of the contract but after 2 letters and 8 calls to the Indian call centre explaining exactly the same problem to yet another person who can barely speak English they continue to chase for outstanding payment. Next step Ombudsman service. Avoid 3 at all costs their customer service is horrendous
by William richard - written on 16/09/12
Recently had close to a month (22 days) with no signal. When I rang 3 to enquire about the problem they grief the old turn off and turn on rubbish even though I had explained that this was affecting everyone in my local area with 3.They then told me the problem would go to their engineers, several times, and that it would be resolved in 7 days. I was told 7 days again and again over the course of 22 days and when looking for compensation after the event they tried to fob me off with £5 credit! 3 are fine, a long a you NEVER need their help. Stay clear if you value customer support.
by Dic.ed - written on 05/08/12
Worst network. 3=Cr&p. One star because I have no choice.
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