Poor customer services (Three (3))

Member Name: dismayed

Product:	Three (3)
Date:	04/10/08 (37 review reads)
Rating:

Advantages: none

Disadvantages: lots

Three customer services need to be offered a prize for the worst ever customer services. They are not in the slightest bit interested in trying to sort out any kind of problem or issue. They hide behind the small print in the contract. Fact being often that the contract isn't worth the paper it is written on because they have defaulted on it. I was mis-sold an upgrade recently. I ended up with a phone that was newer, but actually lower spec than the phone I had in the first place. One of the main uses I have for my phone other than texting and speaking is email. The upgrade Nokia 3120 would not allow me to use Yahoo go, Email on 3 came along and all was well. Email was working again. 2 weeks after I thought all was working ok, email on 3 stopped working completely.
I contacted customer (lack of) services, they told me that my phone was incompatible. Why did it work for 2 weeks????
I recieved several calls from Mumbai, and all they were interested in saying was why didn't I contact them before 14 days. When I said I completed the customer satisfaction form sent with the form and in it claimed that I had been misled and wasn't impressed with the downgrade handset. They claim never to have recieved it.
Catch 22, what ever you do the answer is NO, they are not interested once they have you.
I will be certainly passing on my thoughts to other people and Three will not be getting any more of my money once I have endured the lengthy contract they have falsely locked me into. If I could be bothered I woudl persue it legally, but I have a life and as long as my old phone holds up I will have the service I need.
Three don't deserve any stars, they are abysmal beyond compare.

Summary: missold an upgrade