3 Mobile Internet: SCANDALOUS! (Three (3))

Member Name: OH2424

Product:	Three (3)
Date:	15/03/09 (59 review reads)
Rating:

Advantages: None

Disadvantages: No service, rude call centre staff and daylight robbery

I bought this stupid 3M Internet stick back in Novemeber, signing up to an 18 month contract at Carphone warehouse. I was told that I had two days to try it out, and if it didnt work i could return it and stop the contract. However, it worked perfectly fine for a week, then all the reception stopped and since then I havent been able to use it for three months, because Ive had no reception. I phoned the 3 call centre dozens of times, only to be told that I cant cancel the contract without paying a £230 cancellation fee. Infuriated, I explained this to at least 10 different people at this call centre, and had the case reviewed each time, only for them to keep refusing me the right to cancel without a fee. Its ludicrous. Im paying for a service that worked for a week then failed. No one at the call centre will acknowledge this fact. I dont want to simply cancel my direct debit, as this will cause legal problems. So my only option is to keep paying for another year, for no service! I have written to 3 several times, with email and post and no one has even bothered to reply. My advice? STAY AWAY FROM 3!

Summary: STAY AWAY