Newest Review: ... India but they have usually been good and resolved my problems which have mostly been handset related or to do with coverage. Talking of... more
A fabulous mobile network - not quite as bad as some say :)
Member Name: nickbrown60
Advantages: Great network coverage and customer service
Disadvantages: None really!
My contract was for an iPhone 4 in white - Newly released at the time with 500 minutes, unlimited texts and unlimited internet. The network charges were about the same as other networks however 'Three' were only charging £99 for the handsets whereas other networks were charging up to £400, absolute bargain! I found the Network Three website very easy to use and my new phone was ordered within a matter of minutes, they did a quick credit check and my phone was with me within two days. They had even included a nice free case for my phone which was as they described a 'good will gesture'. This was handy and it has saved my phone many times as I did not take out their insurance plan, they had many cover options available on their website if you wanted protection and unfortunately I could not afford an extra £10 a month! I'm slightly poor!
I ordered my phone by using the networks website however there are plenty of Network Three stores dotted around the UK, see this web link to locate your nearest store: ( http://www.three.co.uk/support/store_locator ). I have visited many Three stores in my time and the staff have always been very helpful even though I have never actually bought anything in there, obviously this can vary between locations but they generally seem very nice. There are many dummy phones on display with all of the prices and plan information clearly shown.
Once I had received my phone it was pretty much ready to use, the sim card was installed and all I had to do was call the voicemail service to set up a personal greeting. The first use was very impressive, I have used a few mobile networks in the past and very many fail to work in our area as we out in the countryside away from normality! My phone had plenty or signal indoors and even 3G connections for entering the lovely world of mobile internet if I stood by a window.
*** General signal and call quality ***
Now I have seen many reviews with people complaining about the coverage they receive with Network Three, I have luckily not suffered with this problem yet. I'm not sure if maybe they have changed their provider as for general calls and texts Network Three uses another mobile network - Usually Orange. The network has its own 3G connection with their own mobile masts for providing internet services, they claim to have 99% coverage here in the UK but unfortunately I cannot comment on this as it is probably slightly impossible for me to walk all over the UK testing Network Three. I have travelled quite often around the UK to cities and far away places and I have yet to experience an area that does not have good enough signal to call or send a text, obviously there are very short moments of no signal for a few seconds when driving down ditches but nothing major.
The 3G internet that Three provides is absolutely amazing, when I have 3G signal (Which is pretty much all of the time) I can access almost anything on the internet, stream videos and I can also watch TV on the BBC Iplayer website. The quality and speed is absolutely fantastic and it always has been, it can also load the Dooyoo website in a matter of seconds. My phone can also connect to my laptop to provide full internet on the go and it also works fantastically well, I find it even quicker than our home broadband connection. The internet allowance on my package is a reasonable 500MB of internet data download but I find this very easy to use up with the modern life such as Facebook etc. Three offer the internet data add on which is £5 for an extra 2000mb of internet, bargain! I now never run out of usage.
***Using the Network Three Abroad***
I have used my phone in three different countries including the USA. I had an unfortunate encounter on our first trip as I was very silly and did not activate my phone for roaming before I went and I had to live two weeks with no phone, one very sad Nick! This was not the networks fault as it's a safety feature not to cause a huge bill and it was clearly marked in the instruction manual. The second time came around quick and I had activated my phone quickly on the way to the airport, there was no messing around and a free call to the automated service had my phone fully operation to use abroad, yay! It was easy to do and very much easier than most other networks procedure when you have to talk to an Indian call centre! The abroad charges can be viewed on the Network Three website, it is easy to use like most of the Networks features.
My phone worked extremely well abroad and the network sent me a text as soon as I had turned the phone on explaining the charges involved with travelling, they were not at all as bad as I was expecting and I was able to contact friends at home without battling huge debts when I returned.
*** Customer service ***
Now this is a common complaint from most Network Three users - The dreaded customer service. From reading other people's reviews all over the internet it seems that almost everyone is slightly upset with the customer service but I very much like the people on the other end of the phone. I have only had to call twice when I dropped my phone in water and my phone would not connect to the internet, both incidents were completely my fault and both operators were extremely helpful and couldn't do much more to please me. They did not rush me off the phone and talked me through all of the procedures and generally made the experience a good one. Once I accidentally hung up on them and they even rang me back on my landline which very much impressed me.
*** My overall opinion***
I generally love Network Three and I will happily give them a whopping 5 stars as I think they deserve it. I have never had any major problems with the coverage, customer service or prices. I think they are a fantastic network and they are at least worth a try next time you have to change your phone - they even offer a two week return service so you do not have to commit to the contract straight away.
Would I recommend this network to a friend? Yes! I have recommended many friends and a few have joined, they all seem just as happy with the network as myself!
Thanks for reading,
Summary: A fantastic network
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