by Panchos - written on 24/10/12
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Every single day I have problems texting my girlfriend (also on three). We both have signal, but I'll send texts and she won't recieve (until x hours later), and vice versa. Text conversations are impossible.Tried to explain over customer support about 4 times now, each time they just give me 'turn on and off' crap. Ordered a giffgaff SIM and we're both jumping ship.
by darren - written on 30/09/12
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I bought a 3 mifi on a 2 year contract while living in London and the coverage was fine. When I recently moved house to East Sussex I checked on their website and it said they were unable to provide any service what soever at my new address. You would think it would be simple to agree that no service automatically would mean the end of the contract but after 2 letters and 8 calls to the Indian call centre explaining exactly the same problem to yet another person who can barely speak English they continue to chase for outstanding payment. Next step Ombudsman service. Avoid 3 at all costs their customer service is horrendous
by William richard - written on 16/09/12
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Recently had close to a month (22 days) with no signal. When I rang 3 to enquire about the problem they grief the old turn off and turn on rubbish even though I had explained that this was affecting everyone in my local area with 3.They then told me the problem would go to their engineers, several times, and that it would be resolved in 7 days. I was told 7 days again and again over the course of 22 days and when looking for compensation after the event they tried to fob me off with £5 credit! 3 are fine, a long a you NEVER need their help. Stay clear if you value customer support.
by Dic.ed - written on 05/08/12
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Worst network. 3=Cr&p. One star because I have no choice.
by Mike in Shropshire - written on 29/02/12
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3's customer service is terrible. They unfortunately have put their customer service in a call centre which is overseas. Their staff are rude, difficult to understand to an extreme, and their complaints department have limited opening hours. Coverage on the network is shocking - I get absolutely no data capability between Shropshire ... Read the complete review
A fabulous mobile network - not quite as bad as some say :) (1285 words)by - written on 21/01/12 (Very useful, 748 readings)
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Time had come six months ago to purchase an iPhone, it was time to make that change and get the phone I wanted on a contract for the first time in my life (scary!). After looking around on the internet one network was continuously showing up as the cheapest and that was the Network Three. After research on the internet it was obvious ... Read the complete review
by - written on 26/12/11 (Very useful, 208 readings)
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I hadn't given the 3 mobile network a second thought until I met my partner. I use Virgin personally and am very happy with them considering I bought my phone almost 7 years ago and have never ever had a problem with it or the network coverage. I did consider switching to 3 a year ago when I discovered my partner and I could get very ... Read the complete review
by - written on 11/02/11 (Very useful, 814 readings)
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I've recently got an iPhone on The One Plan from Three, so I thought I'd give them a quick write up. The first thing to comment on is the price - the reason I plumped for Three in the first place...Three was by far and away the cheapest place to get the iPhone from - I paid £70 for the phone on a £35/month contract - plus got ... Read the complete review
by - written on 26/05/10, updated on 28/05/10 (Useful, 317 readings)
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Three, what have you done to me. Although this is partly down to my own stupidity I thought I best put this as a warning. Last summer 'Three' contacted me. Although it was not Three. It was a third party supplier. Now, I knew my contract was coming to an end so I thought hey, their offering me an upgrade which I needed due to going over ... Read the complete review
by A.C - written on 14/05/10
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After reading the latest review about 3 being 'excellent', I thought I'd give my worth, so that people make the right choice! I currently have 3 contracts for the family with three and can certainly say that I will not be renewing them this time over. The network has gone downhill so much in last year (probably due ... Read the complete review
Three (3): A good network if you're in the right area (967 words)by - written on 01/05/10 (Very useful, 2047 readings)
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3 network (www.three.co.uk) Now, as I'm not old enough to own a contract outright, my dad pays for it every month and I just give him the money; I'm still the one doing all the leg work though, so here are my experiences of the '3' network. I've used the '3' network for mobile contracts since June 2008 and in that ... Read the complete review
by - written on 20/03/10, updated on 20/03/10 (Very useful, 160 readings)
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I first joined three mobile 3 years ago now. When i first signed up it was the first contract i had been on and was very happy with it. I cant remember what phone or contract i had at the time but i lived in manchester and the network coverage was fine, i never had any problems with phone calls or texts. The price plan was very cheap for ... Read the complete review
by Mudya - written on 24/02/10
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My contract officially ends on the 28th of May 2010What can I say? It is truly the worst network ever! My reception is always low, the internet never works and most importantly it isnt great value for money. I'm paying around £45 a month after VAT for 750 minutes, unlimited Texts and 10mb of internet usage...I have previously been on T-mobile, 02 and Orange.I'm moving to Vodafone soon and I cant wait to finally get full reception!!Just don't do it!p.s. it doesn't even deserve one star and it pains me to give it!!
by - written on 11/02/10 (Very useful, 154 readings)
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The Three(3) Netwrok I am personally new to Three(3) but I can say that I am very pleasently suprised. Every aspect where we have needed there assistance they have dealt with us efficiently. We was walking past a three(3) store in our local supermarket when we came across a deals board outside the shop. The deal was ... Read the complete review
by - written on 07/12/09, updated on 07/12/09 (Useful, 73 readings)
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I have been with 3 now for about 2 or 3 years. The first contract i had with them i had no problems at all and when it was time to change my contract they did it quickly and were very helpful. However, since changing my contract i have had nothing but problems with the phone i changed to, and while this may not be 3's fault, they haven't ... Read the complete review
by - written on 02/11/09 (Very useful, 180 readings)
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I have been with the Three network since August 2003. Bearing in mind that they launched their service on 03/03/2003, this means that I have been a customer for almost as long as they have been trading. I have always found the network to be very good value for money. I am currently on the Mix & Match 300 plan which allows ... Read the complete review
by - written on 31/10/09 (Very useful, 67 readings)
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I have been with 3 (three) for the last 4 years now and I have found them to offer the best deals every year and have not really had any major problems with them. One of things that I noticed in all other reviews was about the reception problems, this is sometimes true - that I have full bars at home and then 2 miles away from ... Read the complete review
by I HATE THREE - written on 10/10/09
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I am absolutly disgusted by the service i have recieved. Had 2 contracts with them. Cancelled them and 2 months later they are trying to charge me for months which i have not been with them. Luckily had cancelled my direct debit, spoke to several people at the indian call centre, had the phone put down on me on numerous occasions and ... Read the complete review
by - written on 28/08/09 (Very useful, 233 readings)
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I do fear this review of 3 maybe become a rant about how terrible they are but I will try not too. I'm sorry I can't be very specific with costs and price plans as I been with over 4 years and can't remember exactly what I was paying at first. I'm writing this review today to celebrate finally leaving their network and as a warning to ... Read the complete review
by - written on 13/08/09 (Useful, 46 readings)
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Three or 3 have been serving me for nearly 4 years now and I can honestly say that I will be renewing my contract with them when required. My plan is mix and match 900 at £24 per month with a Sony Ericcson c510i phone supplied free and this suits my needs perfectly. For a texter there are tailored texter plans ... Read the complete review
