Like others have stated, I too was tricked into joining Time talk, believing phoning talktalk, I am now tied into an eighteen month contract. At the end of this contract I intend to end the contract. but it seems it is impossible!
Time talk has not refunded the disconnection charge from Talktalk which came to over £150.
I have clearly stated that I want to have a unlimited broadband sevice in the begining, the guy I talked to on the phone said yes it is no problem. After a couple of months, I realised that I paid about £50 every months.
Called them again, I was told that my contract was including only 8 GB of internet use, I was charged for overuse. No apology no refund, they offered me to upgrade it. The person I talked said that "there is no such thing as unlimited broadband, when it is a big, it is called unlimited and he is upgrading my deal to biggest one.
I won't be able to use it up!"
You have to renew your contract with each call another 18 months! We move house 6 months ago - I had to renew the contract another 18 months because of the move- I couldn't checked the bank account. Just last months I saw that timetalk debited £65 from our account. I phone them up again, the same story! I was charged for overuse! I was almost going to cry. I was asked by the person I talked to check my use of broadband And better to record the phone conversations as they don't have any record!!!! I am now stuck with another 18 months contract, I think I will never be able to end it as they are doing everything deliberately. I am willing to pay cancelation fee to end it.
Their marketing strategies are misleading and misseling. Aware!!!!! KEEP AWAY!
On no circumstances enter into a contract with time talk unless you want to sit on the phone to them for 45 mins plus and they do not honour contracts agreed over the phone.
As a Talktalk customer I accidently sent an email to Timetalk concerning an ongoing matter with Talktalk.
I had no reply at all (unusual for Talktalk), but then the matter was sorted out so I forgot about the email. Some 3 weeks down the line I noticed on my return home one day there had been 17 calls from the same number! That evening I answered the phone from the same number only to be told of my mistake re contacting the wrong server.
The female I spoke to I have to say was quite polite, but went on to tell me how much better things would be with Timetalk if I switched. They would do all the necessary paperwork, there would be no cancellation charge from Talktalk, and a UK based call centre I would get exactly the same package except I would be saving over £10 per month! All seemed to good to be true.......About 10 minutes into the conversation she asked for my bank details...red lights flashed, and I asked for everything she had said to be sent in writing (or email) to me....This apparently could not be done incase there were spelling mistakes!!!! I said I would need more time to look into this and she said she would call me back in two days time! That call has never come!
After the conversation I found various review sights for this company who I had never heard of. In over 200 reviews there were actually two satisfied customers, but numerous more than dis-satisfied ones.... on reading the nightmare stories of dealing with this outfit how very pleased I was that my 'red lights flashed', thank you so much all the contributors who told it as it is..
I have only given 1 star as the site would not let me give less.
time talk phoned me up saying if i changed to them it would be cheaper than my then ISP .very big mistake timetalk are charging me more than my previous ISP and they are charging me for phone calls i made 4 months ago they are charging me £15 a month more than my previous ISP
I was a Talk Talk customer up until a couple of months ago. In August I went into what I thought was the TalkTalk web site to check my billing statement. I got a message on a web page ( I don't know how I ended up on that page) to say there was a problem with my account and gave an 0800 number to ring. When I dialled the number I got an operator who claimed they were signing up customers to a new account. I then noticed the different name (TIME Talk). I told the operator that I still had time left on my current contract but I was told not to worry about it, that it would be taken care of. I had the definite impression that Talk Talk was aware of this. Realisation that Time Talk was actually a competitor poaching TalkTalk customers came later, but I stupidly allowed myself to be drawn in. Talk Talk charged me a £90 contract break fee, which they took out of my direct debit. For a few weeks the Time Talk customer advisors insisted I shouldn't worry, just mail them a pdf of the statement, and they'll pass it to their accounts department for processing. A lot of sympathy and telling me how bad Talk Talk were charging such a large amount and they would write to them on my behalf and urge them to refund it.. I have now accepted my mistake, and as a result of this experience I want to leave Time Talk and go elsewhere. Their Cancellation advisor told me they would charge me a contract breaking fee of over £500.
There's a lot more, and I'll be sharing this story across as many web sites as I can.
Steer clear of Time Talk - From my experience their methods are suspect. I was promised a better service and a free transfer from Talk Talk. I've lost £90 and my broadband is slower. I feel I've been conned and now I'm stuck with them for a year...
I have been an old Tiscali / TalkTalk customer for a number of years now and have seen how incredibly slow it has been recently (esp at peak time when trying to check the latest news stories on dailymail) so I googled how to transfer from tiscali / talktalk without any costs, so up appeared an advert for timetalk ad with an offer for @£2.79 per month for upto 24Mb speed.
I rang up the freephone number (0800 138 6775 in case you need it) and a salesperson told me of the benefits of timetalk (actually its based on the BT broadband network so it should be faster than talktalk, he stated!). Shaz the salesperson, also informed me of no connection fees or reconnect fees, which was nice for me. The broadband download limit seems low at first but when I informed him I only check my email and a few news websites (BBC, Dailymail, Times) he said I should be well below the GB limit.
I even got a brand new wi-fi router from timetalk which is wireless n?? means a better quality and stronger wifi connection than my old talktalk router i think, will have to test my iPad in the garden the next nice day.
So far the internet seems pretty fast and stable (after 1 week compared to talktalk), and shaz told me to install google chrome to make browsing faster and to clear temp internet files every few months.
So if you are fed up being on talktalk or any other popular broadband provider then i recommend trying a smaller company like timetalk who look like there internet service is not being used to the fullest so should be good broadband speeds - until thousands of people start noticing it!