I was a Talk Talk customer up until a couple of months ago. In August I went into what I thought was the TalkTalk web site to check my billing statement. I got a message on a web page ( I don't know how I ended up on that page) to say there was a problem with my account and gave an 0800 number to ring. When I dialled the number I got an operator who claimed they were signing up customers to a new account. I then noticed the different name (TIME Talk). I told the operator that I still had time left on my current contract but I was told not to worry about it, that it would be taken care of. I had the definite impression that Talk Talk was aware of this. Realisation that Time Talk was actually a competitor poaching TalkTalk customers came later, but I stupidly allowed myself to be drawn in. Talk Talk charged me a £90 contract break fee, which they took out of my direct debit. For a few weeks the Time Talk customer advisors insisted I shouldn't worry, just mail them a pdf of the statement, and they'll pass it to their accounts department for processing. A lot of sympathy and telling me how bad Talk Talk were charging such a large amount and they would write to them on my behalf and urge them to refund it.. I have now accepted my mistake, and as a result of this experience I want to leave Time Talk and go elsewhere. Their Cancellation advisor told me they would charge me a contract breaking fee of over £500.
There's a lot more, and I'll be sharing this story across as many web sites as I can.
Steer clear of Time Talk - From my experience their methods are suspect. I was promised a better service and a free transfer from Talk Talk. I've lost £90 and my broadband is slower. I feel I've been conned and now I'm stuck with them for a year...