My partner signed up with Tiscali almost 2 years ago which was a doddle to set up. When we moved in together it took a week to transfer over which was a bit of an inconvinience but something that had to be done. It wasn't until I asked how much he paid per month (£14.99 on top of our bt line rental) that I was shocked and shopped around. Other providers such as Orange and O2 were offering line rental and broadbanc with off peak calls for £17.50 a month, when we paid £28 a month (with the option of £50-100 cashback too). This is where my troubles began .....
I never had problems with the service Tiscali provided, after all, I don't download things and mroe or less use the internet to shop and check my mail, same goes for my other half. The problems with Tiscali aren't setting up an account but trying to end it. We were out of the 12 month contract and were entitles to leave. All we needed to do was to ring up and request a MAC (migrate away code) and our new provider Orange would do the rest. Simple though it may sound, it was far from it. When you select the option to leave from the automated voice, you immediately come in contact with a real person. On telling them we wanted out MAC we were bombarded with questions and told the truth, we had found a better deal and wanted to leave. Despite them not being able to mach it they insisted we stayed and kept going on and on. I said no quite firmly for about the 100th time and just asked for them to email me the code which they can do within the hour. 1 day later, it still wasn't here and went through the hassle all again. We finally got a code and thought it was smooth sailing until we were told the code didn't work.
Basically 3 months down the line and I'm still having to ring up to hassle them for a code which never comes. i can't wait to leave and would NEVER come back.
As you are probably aware, Tiscali has recently changed to Talk Talk, but since my review relates to the time I have spent as a Tiscali customer, I am placing the review under this heading.
We chose Tiscali as our ISP simply because they seemed to be offering a good deal: £20 per month for broadband access (though not the fastest out there, and not as fast as they claim) and free calls to UK landlines all day every day, as well as to many European landlines. Apparently, this also extends to US and Canadian mobiles as they are allocated landline numbers, though I have not used the service to call overseas mobiles. On the face of it, this seems like a fairly good deal, and I certainly appreciate the fact that I don't have to think of the cost - or worry about what time of day or day of the week it is - when calling someone on their landline, although you do need to make sure you hang up after an hour and redial, otherwise you revert to the normal pence-per-minute pricing in accordance with your tariff.
There are many additional options for the phone service, which are paid for on a monthly basis. We use Caller ID, which is very useful, and also the BT answerphone service, and there used to be a small monthly charge for each, but since the move to Talk Talk, these now appear to be free. Unfortunately, unlike BT, when you subscribe to the 1571 voicemail service through Tiscali, there is no two-tone sound when you pick up the handset to let you know there are new messages, and the phone doesn't ring to inform you of this either. As a result, we often forget to check for messages and have found that there are several we have never listened to that are weeks old!
As for the broadband internet access, when you join Tiscali, they send you a router, ADSL filter, etc. along with a CD containing their software. Unfortunately, none of their staff seem to be able to agree on whether or not this at an additional cost, though it now seems that it is. This is my second contract with Tiscali, and I honestly don't know why I went back to them. Their website is reasonably easy to navigate, though not particularly imaginative, and I wouldn't rely on emailing them to resolve any problems. They also have great difficulty working out which of their departments is appropriate when you have an enquiry of any description and there have been a few disruptions to the service since we signed up six months ago.
The major disruption came a couple of months ago, when the entire service disappeared without warning for several hours, and we contacted them to find out what was happening. Since we have both the landline and broadband with the same provider, this meant using a neighbour's phone to contact them - and their customer service line is a premium rate number! They said that no faults had been reported in our area so there must be a problem with our equipment. The same equipment that had been working perfectly well the previous day. Since their staff, with the exception of the Sales team, do not speak particularly good English, and are told to read from a script regardless of whether or not it makes any sense or is even relevant to the query, it is difficult to get anywhere in this situation. At one point, the representative had me unscrewing the wall socket looking for an additional test socket that didn't exist. Eventually, they told me they would send an engineer out in a day or so, but that if they determined it was a problem with our equipment, we would be charged some ridiculous call-out fee.
After several more hours, the service came back as mysteriously as it had disappeared. After checking their website, I found that they had been messing about at the exchange, which explained why we had had no telephone or internet access all this time. Yet, they hadn't bothered to send out an email to let us know this was going to happen, and neither were they able to tell us this is what was happening when we asked them specifically over the phone. There is a dreadful lack of communication between departments, and poor customer service.
I have had cause to complain to Tiscali numerous times during the time I have spent with them, and yet they don't even seem to think it necessary to respond half the time. Last time I made sure I sent the letter of complaint via Recorded Delivery, and they ignored it completely. Every time you speak with them on the phone, you get a different answer to the same question, and you get the sense that no one really cares at all. I have also had reminders from them for bills I didn't owe them in the first place, and the promise of a credit to my account to make up for the problems I have had with their service, which never materialised.
In short, it's difficult to find much in the way of positive things to say about this company, other than the fact they're quite cheap. When will I learn. You get what you pay for. If you're lucky.
** Tiscali **
I have been with Tiscali for a while. They provide my internet broadband and phone calls. I started on just broadband but then the phone price packages looked competitive so I signed up for anytime phone calls.
The internet service is not very good and breaks down in the early hours of the morning sometimes. More so no that Tiscali have been taken over by TalkTalk. I am not a heavy user so the internet doesn't need to be be brilliant for me as long as it is cheap, but even so I am becoming less satisfied.
The phone call service is ok but I am registered with the telephone preference service (this is free anyone can do it to stop annoying cold callers trynig to sell you double glazing etc etc while you are at home). When with BT I would receive very few cold call (it is supposed to be illegal for companies to call you when on the telephone preference service and they can get heavily fined).
When I switched to Tiscali for my phone calls I started gettring them again. I suspect Tiscali -now TalkTalk -have made extra money selling on my number to companies perhaps? At the very least they are not giving me the same service as BT so I am not impressed. The price was initially better than BT though.
Having seen the internet quality descend even more since the TalkTalk take over, the price of phone calls rise (odd since I signed a 12 month contract at a fixed price -so Tiscali/TalkTalk are not someone I will ever trust again) and considering there are now lots of cheap reliable bradband providers and best of all BT have introduced I new anytime time calls package -
I will be moving back to BT for my calls and to another supplyier for my internet as soon as my contract with Tiscali/TalkTalk is up.
I also found Tiscali/TalkTalk very hard to contact when there was a problem. They don't reply fully to emails and seldom reply to letters in my experience. They do reply to phone calls because they have a special customer services 0871 number set up to milk you for extra money by charging you per minute to wait for an operator who can be bothered to answer you.
BT on the other hand -and maybe some other phone providers too? -currently have a free to phone help line...
** My Verdict **
It's a no brainer; goodbye Tiscali/TalkTalk -you were never great but you used to be ok as a cheap supplier of phone/internet -now you're prices are rising and the quality is dropping. I'm off!!
Thanks for reading my review -and if you are reading my review in the early hours of the morning chances are you aren't using Tiscali/TalkTalk as your internet provider as they have a habit of dropping offline :o)
My Review Of Tiscali
As most of you are aware Tiscali are (or were - since they've recently merged with another company -but more on this later) originally an internet service provider, before also adding to this by becoming a phone and television channel provider too.
Start of a beautiful friendship?
I first happened upon Tiscali at the start of my internet dabbling days; circa 2002. When I first started out dial-up internet was the order of the day, and I used get free CD's from Comet from the various internet dial-up service providers.
The first time I tried to get on the net I used a company called Freeserve (I think that's what they were called -who since changed their name to something else I can't remember -lol!) and I just loaded in the software from CD, ran a cable to my phones wall socket and I was off. Like all the internet service providers then -you simply got charged 1p per minute for surfing.
I had no idea about antivirus programs back then, or firewalls etc! In fact I got a bit worried after a few minutes on Freeserve as I had no idea how to disconnect from the internet -it took me a while to find the little icon in the right hand corner of my windows 98 operating system.
I had visions of those 1p's mounting up into hundreds of pounds by being permanently connected... I had no idea that turning the PC off would cut the connection!! How naive can you get :-)
Anyway, I was talking to an old jazz guitarist mate of mine - and he recommended Tiscali, so I got their dial up CD software disk from Comet and began using that instead of Freeserve or whatever it was called.
After wasting many 1p's per minute -I quickly worked out that it would be cheaper to subscribe monthly (£14.99 back in 2002) to one of Tiscali's anytime option so I could use the net whenever I wanted.
It's hard to believe how slow that old dial-up was though; I can't believe I used to run my eBay site and upload photos at those slow speeds! Granted there was less 'fancy' content on most web pages then so it wasn't so bad -but it still wasn't ideal.
I found a good solution by combining the services of a company called 'on-speed' with my Tiscali account. On-Speed had a system whereby you could compress internet pages (via their servers) and speed things up considerably albeit at the cost of picture quality. It worked wonders on Dial Up speeds though so I heartily recommend it to anyone still on Dial Up... I think I paid about £24 to On-Speed for 1 year of their service.
I didn't need On-Speed after that though because within 12 months affordable broadband had arrived on Tiscali. If I remember rightly it was 256kb (a quarter of a Meg) still for 14.99
After a while Tiscali upgraded this free of charge to 512kb (half a Meg) which was nice, and encouraged me to stay loyal to the company. These speeds would barely be considered Broadband by today's standards -but on my old PC on Windows ME (I'd changed up from Win 98) surfing the as then slightly less complex and visually 'busy' web pages, I was more than happy with the status quo (no not that Status Quo with the long hair and telecaster guitars -lol!).
After another 12 months or so I got a free upgrade to 1 meg broadband, and so on. Eventually last year my 14.99 service had turned into 8 meg broadband, so I never felt the need to change internet providers -though I'm sure the other providers are mostly good too. It's not that I think Tiscali are great, but it more a case of what you get used to -for as long as they don't annoy you -lol!
My Present Tiscali Set Up
Around about last August -having got very sick of BT phone bills and their over the top line rental, plus a fee (con you believe it) of £4 or £5 pounds just for paying the bill! I persuaded the household (though my dog Al -who has sadly passed away now -wasn't fussed either way, as he preferred me playing with him rather than messing about on the net!!)...
....To swap over to Tiscali for our phone calls too as the internet plus phone line (including rental and all normal landline calls in the UK and to many other countries were free anytime of the day).
So I upgraded us to Tiscali's 8 Meg broadband (which I already had) plus anytime phone calls (I think was their option 2 package). There was/is a 12 month minimum contract -but this still was better than BT's weird set up where in some packages (fortunately we'd joined their free weekend and evenings calls before this came into effect of it would have been a real pain to get out of) it's a rolling 12 month renewal contract -so as I understand it you have to cancel with BT at the right time to get out without getting charged for the rest of the year! Sod that -lol!
What's Tiscali Like To Use?
I was glad to see the back of BT and their over the top prices -and touch wood we haven't had a single problem with the phone yet.
I believe you can get similar packages from all the internet providers though; so if you're thinking of changing to a combined phone and internet package do shop around.
The internet access itself is pretty reliable too -though there are occasions when it slows down (because there are a lot of other people using it perhaps?) and the odd period in the wee small hours of the morning when it refuses to connect and I believe the Tiscali servers are offline for maintenance or something, maybe?
There are no restrictions/download limits on how much you can use Tiscali broadband (on my package), but Tiscali do (like most providers) use traffic shaping, and a fair usage policy so if you're online downloading films all day or something (you know who you are you naughty people -lol!) then Tiscali's probably not for you as you'll find your download capabilities reduced (so Tiscali say; I have never heard of this happening though).
Well I did try and ask them a question once and it took ages to get a reply, and it's better to contact them via their annoying email contact form than phone as it's one of those sneaky numbers that banks, and some catalogues etc use to sneaky charge you for dialling each minute.
I think the charges for phone calls to Tiscali are poor effort on their part -if they have a phone company, customer calls (which could after all be to upgrade to another service or add tv channels etc, so it's in Tiscali's best interests). It's things like this that leave me open to being 'poached' as a customer by rival companies offering better deals - so I wouldn't say I'm entirely loyal -lol!
So Tiscali are pretty good, but I wouldn't enjoy it much if I ran into any difficulties and needed their help... That might be an expensive call!
Also Tiscali have recently merged with TalkTalk and are now operating under the TalkTalk brand so on the surface Tiscali doesn't exist now. However us original members are still subscribed to our respective Tiscali packages and still proudly have our @tiscali.co.uk email addresses -lol! (Though to be honest I use a free Yahoo email address for my mail -lol!).
By and large my experiences with Tiscali (now part of TalkTalk) have been positive, and I'm in no hurry to go elsewhere at the moment - but I don't particularly trust them (the charges on phone calls to Tiscali stop me being overly loyal) so I'm always open to better offers (oo-er Matron!! The review's turned into a Carry -On film :-).
But for the moment under £20 for unrestricted 8 meg broadband plus free phone calls (not to mobiles etc though) will do me/us fine...
Thanks so much for taking the time to read my review!!
Caveat Emptor x
This is my experience of Tiscali:
I first joined Tiscali in 2007. This was primarily for their broadband service. My previously 'free' provider was just on the verge of implementing a fee and they were quite expensive. After looking around I discovered Tiscali's £17.99 deal for broadband with speeds up to 8mb and unlimited usage was one of the cheapest around at that time. The sign up process was simple and my broadband connection worked brilliantly. I was sent a modem and account information via the post. It was easy to set up. The features of the braodband are quite good. You are given webspace and up to six email addresses. There is also a Tiscali member forum on their website for help issues.
Soon after setting up broadband I was approached by a telephone salesperson who told me about their telephone bundles which were available. These included free weekend or all week calls to local and national numbers and a line rental at a cheaper cost than my current telephone line provider BT. It was a better deal than what I was currently paying and so I agreed to join their Broadband Max Anytime package. This gave me the same 8mb high speed broadband package which I'd already joined, free phone calls (except to mobile and premium rate numbers) all week and line rental at £10.99.
About three months after upgrading to this account I discovered I was actually being billed for calls during the week and had to phone customer services to ask why. They told me they'd accidentally put me on the wrong package. So for three months I'd been using the phone imagining the calls were free and had been charged for them! The company would not offer me any refund but apologised over the phone and said they'd remedy the problem immediately. Another month went by and the problem still existed so I had to phone again (to their premium help line, by the way!). This time they assured me they would DEFINATELY get it sorted. They did, but once again I was offered no compensation for their mistake. When I started to be billed it was for entirely different amounts as quoted in my original contract. They had the broadband at around 15 and the line rental for just over £9. This meant overall my bill would be even cheaper, which I was pleased with, but they offered no explanation of the changes in price.
Despite these mistakes early in my contract I was still paying a lot less than I would have been if I'd been paying BT line rental and another broadband provider. The bill does tend to vary a lot though since premium rate calls have a hefty charge and VAT is charged at 15% to 17.5% and usually adds around £5-6 to the total. My bill tends to average around £35 a month. I think the lowest it has been is around £28. I have been satisfied to pay this and find that the free calls to local numbers lets me have a substantial saving. I am still paying a little bit less nowadays than I would be with, for instance, BT's similar package. For instance, their best deal is £29.41 a month for broadband (although it is at 20mb speed!), as well as free calls and £11.25 line rental, so £40.66 is the price I'd be paying every month. However, I am beginning to ask myself - wouldn't it be worth paying that little bit extra for the knowledge that you'll be billed correctly and get the service you pay for, including good customer care?! Especially since my bill can exceed this amount when I have dialed a lot of premium business numbers or mobiles. These kind of calls are inclusive with BT's price. So what's the best deal, really?
I have been happy with my broadband connection over the past two years and felt that the speed I was getting was just fine. I have always been able to watch video clips and download large files reasonably quickly. I never bothered to check my speed though and just assumed I was getting what I was paying for. I also can spend a long time on the phone to friends and relatives since the calls are free.
I never really though twice about my bill until I was recently approached by a telephone salesperson asking me to upgrade to their Tiscali TV service. They were offering a bundle of Tiscali TV (which includes Sky 1 and 2 as well as on demand programs), a free digital recorder, Anytime free calls and 8mbps broadband for only £24.99. This was around 30p more than I am currently paying and the small price difference between packages turned on a light bulb in my head!
After I went online and checked out the prices for their current packages I realised that they are currently offering the broadband and phone package I am on at a price of nearly £5 cheaper than I am currently paying. I have no idea when this price change was implemented but I have certainly not benefited from it. I also checked my broadband speed and found it was only 2mb. When the salesperson phoned back regarding the TV service I told him this and he told me in my area I could get 7.5mb speed. Within two days of talking to the telephone salesperson my speed had miraculously jumped up to 7.5mb. The speed difference is more noticable than I imagined it would be and makes browsing the internet and downloading a different experience. I have had no confirmation from Tiscali as to whether the problem in speed was at their end or whether it was really just my computer. I have tried to ascertain this through email contact and I am awaiting a reply. I have also enquired as to why I have not been enjoying the same price benefits as other customers who are on the same package. I did try to ask the salesperson who telephoned me but he was very vague and was almost reticent when I asked any serious questions about my account.
If Tiscali can provide me with a reasonable excuse as to why my broadband speed was slow and why I'm paying more than other customers than I will be happy to accept that but I do feel like I have been cheated by them! I have no plans to change providers though since Tiscali still provide me with a cheap and reliable broadband service (despite the speed discrepencies) and a clear telephone line. There are also hefty re-connection charges to change line rental companies.
Whilst I have always been happy with my Tiscali broadband service I would recommend steering clear of their phone packages as it can be difficult to get out if you find you are getting a bad deal! If you can possibly afford it, I would reccomend paying a bit more for a more reliable and competent company where you get what the deal you signed up for!
Tisacli offer a range of packages and deals from their website:
I was told in 2003 that this was the right broadband provider with the best prices. I ended up listening to what people actually said about Tiscali and become a customer with them. Since day one of being with the till the last day of my contract the connection had problems.
It had a number of different problems such as losing connection all of a sudden. Sometimes the problem was it would not even connect! I use to end up losing my downloads and those who play games online you would be disconnected and lose your game! Sound good? Defiantly not!
Had a few phone calls with their staff about these constant problems and they informed me the matter would be solved. Yet they never did once in them 12 months with them sort a single problem out. Some of them used to put me on hold and get back to me 20 minutes later! I just did not like the service at all the only thing they did right was take payments out of my account on time.
After 12 months of being with I decided enough was enough and canceled my account with them. Even that was not enough for them as they tried to make me re join with them. Who would like a internet connection that all the time gives them trouble? Even though their prices are cheap you have to say their service is beyond the word poor!
I am going to tell you about my experience with Tiscali. They were meant to give me an 8gb package for home broadband. Firstly the moden/rotuer that they were meant to supply never turned up after following them up a few times they never responded and I never got the router that came with the package.
Then when I have experienced internet problems they will disconnect the line on you while you are in the que waiting to talk to one of their technical support helpine reps. When I finally got through they only let me know that for the last 2 years of billing they had not ever given me the 8gb package that I was signed up for. I had never had a paper bill or anything from them as its all online and they would not do anything about this. They said I had been charged for 8gb broadband but only getting 1gb which is ridiculous. After getting responces such as none of our supervisors are available etc from the representative from the billing department I finally got thought to them. The man I was speaking to refused to do anything about getting the internet sorted not offering any compensation or anything for their mistake over the last 2 years. The other annoying thing is the rudeness of not taking messages by telling me they do not have a pen and paper available, when you know they are full well sat in front of a computer where they could jhust as competantly take a message. Their outright rudeness and the terrible customer service has made me move providers.
A couple of years back I had a connection with Tiscali for 8 MB Broadband that was suppose to be fast. The troubles I had with them were loads though and I would hardly have a week without either losing connection once or having the connection not working at all. A number of times I tried to call up their customer service team who just were no help at all. They used to always tell me that there was no problem with the connection at all.
Sometimes the connection did work fast but most of the time it was very slow. I used to hate waiting on the phone line while they took ages to look into the problem. I had a period once where I went a week without having a working connection at all from them! They just did not bother sorting the problem out and loved taking their money out as fast as they could on the earliest days.
Having all the problems with Tiscali I would not recommend them to any one. You will be paying for a connection that you can not trust plus the service on the phone is a disaster! I would not join Tiscali even if they charged 2.99 a month because having experienced their broadband service I know that the connection does not work with them hardly at all.
Tiscali offer blisteringly fast internet and world class customer service for a low, low price. Unfortunately that price is both your soul and your sanity. What you actually get with this somewhat popular internet service provider are underwhelming speeds and awful customer service, two things that you'll be stuck with until such times as you escape the clutch of their contract.
We first signed up for Tiscali a number of years ago hoping for a rather modest 8mb of broadband. What appealed was the promise of unlimited data for a somewhat low price in comparison to other providers, but what we didn't know was that with low price came low service. We were lucky to achieve speeds of 2mb per second, but not so lucky to be stuck paying for a service that wasn't offering what it promised. The real fun started when we tried to contact them.
Having been with AOL before I thought I'd seen poor customer service but nothing compared to Tiscali's ineptitude. Numbers were premium rate, unlike the Indian call centres we were connected to. Given the distance the volume on their end was too quiet to hear. When it could be heard it was often unfortunately in a thick accent that I struggled to understand most of the time. Finally I suffered the common problem of being passed from department to department with each person no more aware of my problem than the last one. On one occasion I was offended by a gentleman on the other end of the phone and when I asked to speak to his supervisor he started mashing the keypad so that he couldn't hear me.
Thankfully we did manage to leave the company after our contract ended, after the usual scare tactics used to try and tempt us to stay with them. Based upon our experience there was no way that this was going to happen.
I am writing today about Tiscali, so that anyone thinking of signing up- bears my experience in mind.
I was with Tiscali for years and had always been reasonably happy with them, I objected to their premium rate call service which always appeared to be a money making venture, as I seemed to be on hold so often. But I decided that all companies would have their good and bad points and my broadband seemed mainly reliable- albeit with the most useless email spam filter on earth.
Fast forward and I decide to leave them to get a better deal elsewhere- now this is when it turns- I left them one third into the month and was not surprised when I didn't get a credit straight away- expecting it the following month when they did their account run. I didn't get a credit- I got charged for yet another month as well. The problem I have is they haven't sent me a bill they have charged the money to my credit card and so I have to pay it as it means nothing to Tiscali if I don't.
Now here is the best bit-when I rang to complain they said I had to prove that I hadn't used their broadband supply. Even when I gave them the cancellation details and transfer reference details - they were having none of it- the charges would continue until I could prove they were not my supplier. After over an hour of phone calls with my new provider giving their reference and date details as well- still no joy.I asked to speak to a manager and surprise surprise no one was available. So have written to customer services- having discovered finally that two two email addresses that they had given me were incorrect.
Now answer me this - if you ate in Tiscali Ristorante one night and the following night were seen eating in the new cafe over the road- how do answer when Tiscali Ristorante present you with a bill- claiming it is their food you are still chewing???
Update- they have e mailed me this morning and are not stepping down- even adding that they are in the process of preparing the next invoice- how very kind.
Update 2- they are saying that although I didn't use the service- I could have- hence the charges-can anyone believe that??? I checked my online phone bill and the calls to Tiscali have cost me £7.71 and if I fail to get them to be reasonable- then at least another £3.00 on copying and recorded delivery charges-I really cannot warn you off them enough. I am expecting a knock on the door any minute- the train that stops at my local station goes on about 100 miles to Cambridge-so the ticket inspector will be asking me to pay the fare I owe to Cambridge- my pleas that I got off at my local stop and didn't travel to the University City- will no doubt be met with- well you could have!!!!!
UPDATE I have finally had a pleasant phone call, followed by a credit
note. I pointed out during the phone call, that customer service is treating a customer with a degree of respect, that hearing in someone's voice that they are tired of speaking to you, that they could not care less about your problem is the sure fire way to get your company talked about in a somewhat unflattering way and that's how you lose potential clients- he said he would pass on my comments. I will probably never know if their service improves as they have caused a scar that I doubt will heal.
UPDATE THE SEQUEL
Whenever I received an invoice from Tiscali, I never had to worry about paying it as I had an arrangement that it was automatically deducted from my credit card. So when I finally received a credit note, I assumed the credit would appear on my next credit card statement. WRONG. I have the statement and it has not appeared- so I retrieved the credit note from my filing pile and lo and behold I discover in the small print- "if your account is now in credit please ring XXXXX (do I need mention it is a premium rate number??) to arrange a refund. So they not only take the biscuit- but they dunk it in my tea-Be warned.
STOP PRESS I wrote this review last year, but I have something important to add. I have already said that Tiscali has the worst spam filter- but the interesting discovery I have now made is that my daily scan used to report over 50 potential threats every day and at least 2 serious threats a week. I have just realised that since I stopped using Tiscali I have adding up the total for all the time we and Tiscali have been apart had the grand total of ZERO. Now I am not a computer expert- this could be a coincidence, but something tells me it is not- you can draw your own conclusion.
I've been a broadband customer with them for nearly a year now and i'm really impressed. I had a lot of troubles with my old provider and the best thing about tiscali was that it was so much cheaper. I mainly use it for wireless on my internet and it has never cut out on me. My sister uses it on the computer and she's never complained about it. It was very easy to set up and the router and that is still working. There is the odd day where we can't connect but if you phone up they are usually just updating and it's only ever happened twice to my knowledge whilst we've been with them. The only complaint i'd have is that it's not very fast but i suppose you should expect that living in the countryside anyway. The only thing i can't comment on really is the customer service as we've never really needed their help as the internet has worked really well! I'd recommend tiscali especially if you've had problems with other internet providers.
We were relatively happy Tiscali broadband customers for for around 2 years or so - their connection speeds were fairly good and we hadn't had any reason to complain.
Then Sky Broadband was released. At the time Sky Broadband was free for us, so we made the easy decision to save £14.99 per month and switch over to Sky. We ordered Sky Broadband and were given a switchover date, we then informed Tisacli of our move to Sky and cancelled our contract. Switchover day came and our Sky Broadband worked fine, we were perfectly happy.
However, a couple of weeks later we noticed that we were still being charged £14.99 per month by Tiscali. I rang their helpline to let them know that we'd already cancelled it and the guy on the phone told me that it had indeed been cancelled. When I queried why we were still being charged, he told me it was to keep our @tiscali.co.uk email address active!! An address which we had never used!!
To be fair to Tiscali they did cancel the account and refund our money, but I wonder how many people they've caught out with that trick?
My in-laws have Tiscali at their house and I was shocked to hear that they went almost 2 weeks without Internet access! They blamed it on builders cutting through wires in London, not good enough in my opinion!
After about 2 good years with Tiscali, a great, fast broadband service and everything we needed in a family home we didn't want to change.
About 5 months ago now we recieved a phone call from a Tiscali staff member telling us a new line would be availble in 2 weeks in our area, that would support our internet and phone line. A great price, slightly faster Internet what could be better?
We agreed to this and the Lady said our Internet would automaticly change when the new service was ready and we didn't have to do anything as we were already a Tiscali customer.
So 3 days later I popped on my laptop, went onto Firefox only to see a 'Error' message and that no Internet was availble. So I reset the wireless box but still nothing, after resetting my Laptop, the main desk top computer and wireless box again still nothing.
A few days later we rang a friend who knew about computers and they checked it out for us.
Our wireless box was fine, but we were not receiving anything from Tiscali internet wise.
So the next day contacting Tiscali customer services was the only option, we rang the 0871 number at 10p per minute and spoke to someone. We tried explaining that we wern't receiving internet and the man checked out our details and said he would re-connect us.
The next day I tried again, nothing still! So another phone call to customer services. This time we got through to someone but they couldn't understand us and we couldn't understand them as they were foreign and they put the phone down on us.
Angry & frustrated we rang up yet again. This time the lady apologized but didn't know why we weren't getting any internet and said she would ring back in an hour when she had looked into further, 3 days later we were still waiting for that phone call back!
We rang yet again and this time we finally got an answer, that infact we had been shut off from the internet as the new service was not availble to us yet. Baring in mind we were told we would not be disconnected in the first place.
As it was only 1 day away from the start date of the new service we thought we would hold out, the next day came with no internet.
I can't tell you how angry I was as we had no internet for 2 weeks yet we were still being charged for it!
Another phone call to customer servies and they still couldn't give us an answer as to why we were cut off and still had no internet, even though it was the start date. So we just cancelled everything.
Tiscali wouldn't cancel us at first as they said we couldn't, we got through to a 'Manager' and he said he would cancel us.
To this day, 5 months later we are still getting bills from Tiscali for a service we haven't received and cancelled. But they can't get any money from us as we cancelled the card! Haha.
We are now on a new Internet provider with the same fast service for a lower price!
We later found out that if we had stayed with Tiscali we would have been waiting another 10 days to recieve any sort of Internet from them, as the new service wasn't ready on time!
Overall they do a good broadband, fast, easy and genrally no problems. But if you have a problem and need to call customer services your either not going to get it sorted or will have to call a hell of alot of times to get anywhere. And 99% of the time you will get someone from another country who can't understand you and there is such a poor phone line quality as they must be far away in probably India.
With Tiscali you get a free E-mail address, which is nothing special and we didn't use it.
They also do a TV, Talk & Broadband package for £19.99 a month, Broadband & Talk from £14.99 & Broadband from £14.99 a month.
Just 2*'s from me, one star for the 2 good years we had with them.
Tiscali Internet...well, well, well....where do I begin!! When I was a student, I was on a really low budget as you can imagine, but I could not imagine working without the internet. So I decided to go for the cheapest available at that time - Tiscali. It was all quite a smooth transaction and all worked well. The connectivity was good, the price not too expensive, the bills were paid by direct debit and I faced no real issues!
In about 2 months, I finished university and got a full time job and moved to another property! I requested my internet to be transferred over and this is where it all began!
They said that it would take about 2 weeks for me to be up and running on broadband. As I said that this was a bit too long to be without an internet connection, they offered me a "perfect" solution. They recommended that I can go on Tiscali Pay as you go dial up broadband. They warned me that this is quite slow but good be a decent replacement for 2 weeks. They said that it was absolutely free because I was paying for my broadband anyway!
Very excited about the offer, I accepted it straight away. It worked well for 2 weeks and in this time I got my broadband connected and stopped using the pay as you go dial up! Still going well.
A further 2 weeks later, I got my BT bill for about £158 (usually about £11-£12). I was shocked and went online to get a call history. There was some premium rate number everyday and I did not know who this was. I called BT to enquire and they did some research and told me that it was a dial up internet number! Thats when I worked out that the number that the internet was using was not a free-phone number!
I called Tiscali and waited on hold for about 45 minutes (another 0870 number) and they confirmed to me that it must be a free phone number and BT must have made a mistake. I persuaded them that this could not be true and I was expecting re-imbursement of my phone bill. They finally agreed after I called them about 10 times and wasting my time and paying for the premium rate phone calls! In the final call, I emailed them copies of my BT bill, I also sent it by recorded delivery by post and overall, I spent easily another £50 on trying to reach a solution.
They finally agreed to reimburse me for all the charges including my long calls to customer service and finally agreed a sum of £200 to be paid back to me! The manager took my credit card details to put the money into my account! 3 years from there...still no sign of the money! I only gave up as my phone bills were unaffordable!
Lastly, I knew the names of everyone I spoke to, but they would never pass the phone back to the same person! They also had 2 offices meaning you could go through to either one!
I was in such high stress levels during this time and will never ever go back to Tiscali!
I would also recommend the same for the rest of you!
We use tiscali for our internet, primarily because we live in flats and need a phone line for any internet, and tiscali were the only alternative to using BT, as they did a package where they would install a BT line for you for free.
When we first took out tiscali, we phoned to arrange it, and the phone cut off near the end of the call. So we phoned again, and being told the first one hadn't gone through we went through it all again.
A few days later a BT man came to install the line. A few days later he turned up again, leaving confused because a line had already been installed. Then we started receiving two bills, for the same thing. When you call up to sort it out, you go through to the call centres in god knows where, and they cant understand a word you say!!
After we thought we had sorted it, a few months later another bill came, this time just for the phone line, and when I called up they said we were using two phone lines and should be charged for both - how is this possible?!
Anyway we seem to have sorted it now, only getting one bill, but the internet speed doesn't seem to live up to what it's supposed to be!