Tiscali - don't have a clue! (Tiscali (Lineone))

Member Name: vicky_wire

Product:	Tiscali (Lineone)
Date:	18/01/09 (32 review reads)
Rating:

Advantages: Free BT line installation

Disadvantages: Slow internet at peak times, bad customer service

We use tiscali for our internet, primarily because we live in flats and need a phone line for any internet, and tiscali were the only alternative to using BT, as they did a package where they would install a BT line for you for free.

When we first took out tiscali, we phoned to arrange it, and the phone cut off near the end of the call. So we phoned again, and being told the first one hadn't gone through we went through it all again.

A few days later a BT man came to install the line. A few days later he turned up again, leaving confused because a line had already been installed. Then we started receiving two bills, for the same thing. When you call up to sort it out, you go through to the call centres in god knows where, and they cant understand a word you say!!

After we thought we had sorted it, a few months later another bill came, this time just for the phone line, and when I called up they said we were using two phone lines and should be charged for both - how is this possible?!

Anyway we seem to have sorted it now, only getting one bill, but the internet speed doesn't seem to live up to what it's supposed to be!

Summary: Were only with Tiscali because we have to be!