If you cancel, make sure they stop charging you (Tiscali (Lineone))

Member Name: stuff10

Product:	Tiscali (Lineone)
Date:	22/05/09 (28 review reads)
Rating:

Advantages: Relatively good connection speeds

Disadvantages: Kept charging us even after we'd cancelled

We were relatively happy Tiscali broadband customers for for around 2 years or so - their connection speeds were fairly good and we hadn't had any reason to complain.

Then Sky Broadband was released. At the time Sky Broadband was free for us, so we made the easy decision to save £14.99 per month and switch over to Sky. We ordered Sky Broadband and were given a switchover date, we then informed Tisacli of our move to Sky and cancelled our contract. Switchover day came and our Sky Broadband worked fine, we were perfectly happy.

However, a couple of weeks later we noticed that we were still being charged £14.99 per month by Tiscali. I rang their helpline to let them know that we'd already cancelled it and the guy on the phone told me that it had indeed been cancelled. When I queried why we were still being charged, he told me it was to keep our @tiscali.co.uk email address active!! An address which we had never used!!

To be fair to Tiscali they did cancel the account and refund our money, but I wonder how many people they've caught out with that trick?

My in-laws have Tiscali at their house and I was shocked to hear that they went almost 2 weeks without Internet access! They blamed it on builders cutting through wires in London, not good enough in my opinion!

Summary: There's better and cheaper places to get your broadband from