Tiscali are troubles aplenty (Tiscali (Lineone))

Member Name: Geisskane

Product:	Tiscali (Lineone)
Date:	04/08/09 (25 review reads)
Rating:

Advantages: low price

Disadvantages: low service, low speeds, low levels of customer service

Tiscali offer blisteringly fast internet and world class customer service for a low, low price. Unfortunately that price is both your soul and your sanity. What you actually get with this somewhat popular internet service provider are underwhelming speeds and awful customer service, two things that you'll be stuck with until such times as you escape the clutch of their contract.

We first signed up for Tiscali a number of years ago hoping for a rather modest 8mb of broadband. What appealed was the promise of unlimited data for a somewhat low price in comparison to other providers, but what we didn't know was that with low price came low service. We were lucky to achieve speeds of 2mb per second, but not so lucky to be stuck paying for a service that wasn't offering what it promised. The real fun started when we tried to contact them.
Having been with AOL before I thought I'd seen poor customer service but nothing compared to Tiscali's ineptitude. Numbers were premium rate, unlike the Indian call centres we were connected to. Given the distance the volume on their end was too quiet to hear. When it could be heard it was often unfortunately in a thick accent that I struggled to understand most of the time. Finally I suffered the common problem of being passed from department to department with each person no more aware of my problem than the last one. On one occasion I was offended by a gentleman on the other end of the phone and when I asked to speak to his supervisor he started mashing the keypad so that he couldn't hear me.

Thankfully we did manage to leave the company after our contract ended, after the usual scare tactics used to try and tempt us to stay with them. Based upon our experience there was no way that this was going to happen.

Summary: You are safer having no internet than having internet with Tiscali