Don't (Tiscali (Lineone))

Member Name: anaguma_kun

Product:	Tiscali (Lineone)
Date:	23/10/09 (25 review reads)
Rating:

Advantages: You get internet

Disadvantages: bad cust service, tech support not brilliant, won't send out technitions

I am going to tell you about my experience with Tiscali. They were meant to give me an 8gb package for home broadband. Firstly the moden/rotuer that they were meant to supply never turned up after following them up a few times they never responded and I never got the router that came with the package.

Then when I have experienced internet problems they will disconnect the line on you while you are in the que waiting to talk to one of their technical support helpine reps. When I finally got through they only let me know that for the last 2 years of billing they had not ever given me the 8gb package that I was signed up for. I had never had a paper bill or anything from them as its all online and they would not do anything about this. They said I had been charged for 8gb broadband but only getting 1gb which is ridiculous. After getting responces such as none of our supervisors are available etc from the representative from the billing department I finally got thought to them. The man I was speaking to refused to do anything about getting the internet sorted not offering any compensation or anything for their mistake over the last 2 years. The other annoying thing is the rudeness of not taking messages by telling me they do not have a pen and paper available, when you know they are full well sat in front of a computer where they could jhust as competantly take a message. Their outright rudeness and the terrible customer service has made me move providers.

Summary: there are better providers who will provide a better customer service