Tiscali (Lineone) Reviews

I am going to tell you about my experience with Tiscali. They were meant to give me an 8gb package for home broadband. Firstly the moden/rotuer that they were meant to supply never turned up after following them up a few times they never responded and I never got the router that came with the package. Then when I have experienced ...  Read the complete review

I used tiscali as my broadband isp and call provider a while back now. I signed up mainly because of the price being around £19.99 including unlimited calls and unlimited 8 meg broadband with no cap on bandwith. I did not have my line rental with them. I found no real problems with the call side of their product but I did have a faulty ...  Read the complete review

A couple of years back I had a connection with Tiscali for 8 MB Broadband that was suppose to be fast. The troubles I had with them were loads though and I would hardly have a week without either losing connection once or having the connection not working at all. A number of times I tried to call up their customer service team who just were no ...  Read the complete review

Tiscali offer blisteringly fast internet and world class customer service for a low, low price. Unfortunately that price is both your soul and your sanity. What you actually get with this somewhat popular internet service provider are underwhelming speeds and awful customer service, two things that you'll be stuck with until such times as you ...  Read the complete review

I am writing today about Tiscali, so that anyone thinking of signing up- bears my experience in mind. I was with Tiscali for years and had always been reasonably happy with them, I objected to their premium rate call service which always appeared to be a money making venture, as I seemed to be on hold so often. But I decided that all ...  Read the complete review

I've been a broadband customer with them for nearly a year now and i'm really impressed. I had a lot of troubles with my old provider and the best thing about tiscali was that it was so much cheaper. I mainly use it for wireless on my internet and it has never cut out on me. My sister uses it on the computer and she's never complained about it. It ...  Read the complete review

We were relatively happy Tiscali broadband customers for for around 2 years or so - their connection speeds were fairly good and we hadn't had any reason to complain. Then Sky Broadband was released. At the time Sky Broadband was free for us, so we made the easy decision to save £14.99 per month and switch over to Sky. We ordered Sky ...  Read the complete review

After about 2 good years with Tiscali, a great, fast broadband service and everything we needed in a family home we didn't want to change. About 5 months ago now we recieved a phone call from a Tiscali staff member telling us a new line would be availble in 2 weeks in our area, that would support our internet and phone line. A great ...  Read the complete review

Tiscali Internet...well, well, well....where do I begin!! When I was a student, I was on a really low budget as you can imagine, but I could not imagine working without the internet. So I decided to go for the cheapest available at that time - Tiscali. It was all quite a smooth transaction and all worked well. The connectivity was good, the price ...  Read the complete review

We use tiscali for our internet, primarily because we live in flats and need a phone line for any internet, and tiscali were the only alternative to using BT, as they did a package where they would install a BT line for you for free. When we first took out tiscali, we phoned to arrange it, and the phone cut off near the end of the call. ...  Read the complete review

Be warned. Double check everything. I am with tiscali but I can't say I'm their number one fan. When I joined last February I was lured by their phone and internet bundle of £19.99 (exc. VAT) and left BT at expense to myself. A couple of months later when I was expecting a bill of early twenties I was bet with a bill for £29. ...  Read the complete review

I'm going to go against the grain here and give tiscali a good review. You see on noticeboards and websites all around that people don't like Tiscali and have had nothing but bad service. I on the other hand have a different tale to tell. I have been with tiscali for about 3-4 years now and yes I do get drops on my line and ...  Read the complete review

For months now I have pondered on the perils of searching out a new broadband deal and shied away from embarking on such a hazardous adventure even though BT have been fleecing me for years. But, when my elderly PC started having more and more frequent gremlin attacks, I decided it was time to invest in some more up to date technology and I ...  Read the complete review

Now I know a lot of people have had problems with Tiscali, but I've been with them for nearly 3 years and throughout the whole of this period they've been ok, a few little problems here and there but you get that with every company unfortunately! The biggest probelm was after my first 12 months were up, I wanted a better deal, so I ...  Read the complete review

Oh Tiscali Tiscali, you have cost me a fortune now havn't you. I recently moved house, and in fact completely changed the City and part of the country I live in. When I got to my new flat I found out that my BT line had been disconnected. I therefore rung BT and it was done within a few days. Great. However, BT then wanted ...  Read the complete review

I have beeen on tiscali internet for over 2years now. And i know when i move out of my house to live on my own i wont be using tiscali broadband! I think im on the 1mb broadband package and i aint too sure how much it is, as i dont pay for it. The homepage itself isnt so bad, has a wide range of news on ...  Read the complete review

I have been a customer of tiscali for many years, and in that time it has had its good points and its bad. To start off i was a tesco customer, and though i had little problem with my connection, i had terrible problems switching over plans. The prices also went up alot, so i eventually switched to Tiscali. The switch over was abit ...  Read the complete review

After several years, I decided to try spam protection on my free tiscali email account. It was useless so after a year I didn't pay the £6 to maintain it. What I didn't realise was that all my accounts would be disabled because of this. I wasn't notified about this.

I finally got through to a completely unsympathetic support guy and it seemed the only way to get my accounts working again (besides spending time on their premium rate support lines) was to pay the £6. 24 hours later I still can't log in. I get in touch again (after another long wait) and am told the last guy didn't enable the accounts. He says he will do it. 24 hours later and I still have no email. AVOID TISCALI AT ALL COSTS.

In my opinion they provide extremely poor customer service.

I have made several complaints via telephone and letter and have been given a lot of misleading information and false promises. It has wasted a lot of my time and money.

The broadband service is also running slow several times a week now and I often have to restart my PC or the router to resolve it.

My contract runs out on the 17th February 2009 - can't wait to be free of them.

I've spent several hours speaking to people who were not able to answer my questions either because they did not understand what I was saying or did not have the information I required.

I've been transferred from department to department at my own cost having to redial each time because of your disjointed customer service infrastructure.

I had Tiscali phone and broadband service for two years before switching to sky, due to an ongoing problem with the broadband signal. Basically the 'packets' kept dropping at a certain point along their route, which basically means that the signal was dropping somewhere and causing my internet to stop working every few minutes. We ended up buying ...  Read the complete review