Tiscali (Lineone) Reviews

In my opinion they provide extremely poor customer service.

I have made several complaints via telephone and letter and have been given a lot of misleading information and false promises. It has wasted a lot of my time and money.

The broadband service is also running slow several times a week now and I often have to restart my PC or the router to resolve it.

My contract runs out on the 17th February 2009 - can't wait to be free of them.

I've spent several hours speaking to people who were not able to answer my questions either because they did not understand what I was saying or did not have the information I required.

I've been transferred from department to department at my own cost having to redial each time because of your disjointed customer service infrastructure.

I had Tiscali phone and broadband service for two years before switching to sky, due to an ongoing problem with the broadband signal. Basically the 'packets' kept dropping at a certain point along their route, which basically means that the signal was dropping somewhere and causing my internet to stop working every few minutes. We ended up buying ...  Read the complete review

We have been with Tiscali for Broadband for some 3 years. During some of this time the service has been adequate but never good. We started off with the maximum package at the time which was 2mbs but the service often "crashed" for whole evenings rendering the internet useless. This would happen maybe once every 2 months for a few days ...  Read the complete review

Tiscali called me and told me to switch my line rental to them as it would be free. THEY CALLED ME. They promised to contact BT to switch my line rental. They stopped sending me my bills by mail. I checked my bill online and it turns out they have been charging me for line rental on top of my broadband ...  Read the complete review

I'm still using LineOne dial-up at £14.99 per month plus paying BT for line rental (Cornwall and no free-line-rental broadband package down here, duh!) I have had extreme diificulty in setting up an alternative email address as all new ones have to be in the format POP3.tiscali.co.uk As my account is with LineOne trying to add a new Tiscali ...  Read the complete review

We have been with Tiscali Broadband now for two years with mixed success. The original setup of our Broadband account seemed to take forever and for the first month we had nothing but connection problems. Eventually they were rectified by Tiscali technical support and we have been fault free for the last year. The only other problems were no ...  Read the complete review

Another terrible experience with Tiscali, Great service at start up, like others problems start when you have a problem want to leave. I seem to have a general problem that some of the channels are very slow and glitchy after 6.30/7pm. sky 1 and sky2 can get unusable which is what I watch. On Sat night we rented a movie, ...  Read the complete review

I tried to access my account a few weeks ago only to see that it was disabled? I spent the best part of an hour on the phone to Technical and Customer Services department trying to find out what the problem was - No one could tell me anything - apart from "theres a problem with your account" - I know !! - 1) Spoke to ...  Read the complete review

What a ghastly experience! OK I do live out in the sticks and a long way from the exchange, but to call this mockery broadband is worthy of a spot in a comedy club. Like other reviewers, the fun really starts if you have a problem. You don't want to get in the endless queue for the call centre, racking up your phone bill while you wait, but ...  Read the complete review

Steer well clear!Customer support is as bad as it gets.Promises not kept etc.When I changed address,it should've taken no more than 15 days to reroute my broadband connection...it actually took nearer 6 wks and I was charged for that period!Promised a refund but have never seen it.Had other problems since.Even cancelling is not as straight forward as is 'promised' on the phone.They are absolutely clueless.

It was the most dreadful experience I have ever had with Tiscali customer services. Imagine I pay Tiscali bill every moth for both broadband and 24hr free calls to UK land lines and I am not getting these free calls. BT keep charging me every time. I have contacted them many times regarding this issue but, their customer service staff are clueless, careless & also do not reply properly to emails. I ended up being lied to and after all I was counting the days to finish my contract with them.

Been with Tiscali for seven months, for three of which was contacting them regarding what I thought was a fault, (8meg connection under 1meg!) eventually support guy kindly told me that they do not have the infrastructure to provide the high speed service they advertise, yet still they sign people up! Expect, stuttering youtube video at ...  Read the complete review

I signed up with Tiscali to use their broadband after I visited a comparison site (cant remember the name but it's well known. They tell you what gas and electric bills are better) Anyway! Tiscali kept ringing up after a while pestering me to change from One Tel. (Now Talk Talk Carphone Warehouse) I have very mild borderline learning difficulties ...  Read the complete review

I was with Tiscali for 11 months and all went remarkably well. Since December however it has been a different story. I have suffered slow speed and I mean slow, and disconnections. Their support staff are clueless over the 'phone and do not reply to emails. What I hate most of all is being lied to and I am left with the feeling that nobody actually cares.

I thought that Telewest /Blueyonder were the worse one in business,but I was wrong. Tiscali is just THE bottom of the barrell.For 11 months I have been experiencing nothing but grief from them: speeds slower than dial-up,frequent disconnections,jumpy and slow web browsing,throttled speed (and they have NEVER advised me of that),and bad,BAD ...  Read the complete review

Absolutely appauling, avoid at all costs. I signed up to Tiscali about 6 months ago and the quality of service has got progressively worse ever since. After 16:30 the connection comes to a grinding hault and only starts working again after 23:00. No help from clueless customer service, changed address broadband was down for over 30days! Then they ...  Read the complete review

Although I have been fairly happy as a Tiscali customer for a number of years, I recently thought "what's the point in paying £14.99 a month for a service that Orange provide for free." Then my problems started, not as expected with Orange, but with Tiscali. I am now happily with Orange Broadband, but Tiscali still insist I ...  Read the complete review

I am with Tiscali, the customer sevice is a joke, if you go over the limit without knowing LQQK OUT. they will drop your speed from 6pm to 11pm so you can't use any voice or cams on the internet. What a shame they lose great customers over this, i would sack all the support team for stupidly not saying to thier customers you stop the heavy downloading we'll give you the speed back.

"Thank you for calling Tiscali. All of our customer service agents are busy, please hold or try again later". Let's face it. How many of us have spent a sunday afternoon on the phone to our internet providers? It's the story that we hear so many times. The internet provider, phone company ect... can't do their jobs ...  Read the complete review

Tiscali have as worse of a reputation that an ISP can possibly achieve. Still, they are one of the big 5 in the UK. They have 1,085,000 customers. One of the cheapest services around priced at £17.99 for 8mb unlimited**** package. The service is not infact unlimited at all. There is a Fair User policy which will throttle you if you cross 50mb ...  Read the complete review