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      16.02.2014 13:54

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      You get what you pay for.

      I signed up to virgin mobile as I was already an existing virgin media customer and was offered a competitive package. Although the price was great, the service was not.

      The first problem I encountered with the virgin network was the lack of signal around the home and outside. Having contacted the helpline, I was disappointed with the service they gave. Although they give some basic troubleshooting methods, the end result is them blaming the handset rather than the network, regardless of the phone you are using.

      Another problem I have had with the network is the billing service. Even if you do not exceed your allowances, the network often charges for minutes used during the day the allowances are refreshed, so you may find yourself contacting the customer service team trying to get those charges removed, something I have had to do almost every month of having the package. Although the prices are often lower than rival networks, bear in mind that the customer service and coverage matches this.

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      27.01.2011 11:28
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      Worth a try - they have a 28 day cancellation period

      I switched from the Orange Network (see my review there dated 27th Jan 2011 if you like) to Virgin last month after years of rubbish service from Orange. I'm with Virgin Media for my phone/TV/broadband package at home so I got a discounted rate on my contract and am now the proud owner of an all-singing-all-dancing Blackberry phone for only £15.00 a month (less than I was using on Orange PAYG). One of my main complaints about Orange was that despite being with them for 10 years, I got no loyalty discounts or bonuses, so I love that Virgin have done a discount for me because of my home contracts.
      They offer a range of contracts, you can actually get a Blackberry for only £10.00 a month if you're a very light user, and I wasn't pressured into taking the higher price contracts. Although I was asked if I wanted their phone insurance (I said no), there was also no pressure to take it. Also, unlike other networks, the Blackberry data service is completely free of charge. My colleague recently came into work with the same phone on a similar contract which he got through Phones 4 U - he's paying £40.00 per month!!!!
      I liked the fact that I could check the strength of the signal in my area on their website before I signed up and I can also manage my account online - which is great because I hate call centres. When my phone arrived, it was totally set up for MMS, email, etc. If you order a phone that isn't, you can download the settings really easily from their website. Believe me, I've had problems downloading settings before - if I can do it, it really is easy!
      I've spoken to one disinterested member of staff out of 8 so far, but that wasn't really that annoying. My number ported over exactly when she said it would, so she didn't lie, she just wasn't that bothered. The only real complaint I have is that if you need to call the call centre in peak hours, ie. after 5.30pm, then be prepared for a good 10 minutes wait, however, if you're calling from your Virgin mobile, the call only costs 10p no matter how long the wait. As with all mobile companies, if you exceed your contracted minutes/texts, etc. the price per minute rises sharply, so make sure you pick the right one!

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        30.10.2010 12:18
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        If you travel a lot and are in and out of the UK, this is worth looking at.

        Sat here waiting to talk to Virgin telephone support. So far the call has lasted 16 minutes .... when I got through, the call centre wasn't in the UK by the sounds of things but they seemed pretty efficient. I'd had to call customer services because I hadn't been able to achieve what I'd needed to online.

        The main reason for getting a Virgin phone or SIM is that they don't cut your phone off if you don't use it for a while. It's, of course, important you read about such conditions when you get a SIM and don't rely on this review.

        As far as I'm concerned, anyone who understands telecommunications, has broadband at home, a PC and a 3G phone is probably better off using 3 mobile and getting an account with Skype and / or 12voip or other such companies.

        If you call abroad a lot, an account with someone like 12voip plus a mobile phone deal that lets you call land lines in your native country cheaply may be the way forward.

        For most of my international calls, the bit from the UK to the number abroad is free. I just pay for the call to a UK landline.

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          04.06.2010 16:23
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          I'll be staying put I think...

          I have been with Virgin Mobile for about 5/6 years now now and in August I come to the end of another great contract with them. At the moment I pay £15 per month but get the £18 per month benefits and package...because if you are also a Virgin Media customer...like moi...you get an extra discount : ) When my contract comes up for renewal in August I 90% say I will stay with Virgin Mobile for yet another contract, Why?

          *Bar my last holiday to Barcelona where I couldn't latch onto a Virgin network provider I have never had trouble finding a signal...even in the remote Quantock hills in Somerset on holiday. And the first time I went to Barcelona I got a signal straight away...strange???

          *Virgin Mobile has always offered really good customer service:
          1. Talking to a customer advisor is quick and easy and you're never on hold for too long : )
          2. If you have any problems with your phone, they'll replace it...or have in my experience...even after being in a contract for 13-months at which point my phone broke and with no quibbles they swapped it for a new phone and a different model because I was so unhappy with my old one.
          3. The Virgin Mobile website is easy to use and informative and you can save the trees by receiving your monthly statement online or by E-Mail

          * Virgin contracts are a reasonable and competitive price:
          1. They offer 18-month and 24-month contracts
          2. The option to have a free phone on certain monthly tariffs
          3. They offer £5-50 tariffs going up in intervals of £5 dependant on how much you want to pay, how many texts and minutes you want and what phone you want.
          4. They let you tailor your tariffs to suit: you can have more texts if you text often in exchange for fewer 'talking-minutes' and can likewise have unlimited internet access or more minutes if that is what you prefer.

          **********

          So I'm only 90% sure i'll take out another contract with Virgin...

          If i decide I want an iPhone will they offer me one...considering Virgin Mobile UK does not offer the iPhone with or without a contract will they be offering one by August? We'll see...if so and the price is write i'll definitely be staying put. If not they have such a huge choice of phones on offer there may be one I fancy, so i'm still staying put...all will be revealed!

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          06.12.2009 19:43
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          Good Tariffs without a lengthy contract.

          The Predicament
          -------------------------

          I have been with Virgin Mobile customer for 18 months now and coming to the end of a contact that included a decent mobile phone, 150 minutes of talk time and 150 texts for £12 a month. What do I do, stay, change go to another service provider, get another phone, feeling dizzy.

          My Experience So Far
          --------------------------------

          On the whole the service has been very good, when I lost my phone at was able to talk to someone from Virgin very quickly and got the phone disabled. Luckily it turned up in lost property at my work that afternoon and I was able to get it switched back on just a easily with a phone call to their help desk. I also get a bill emailed to me every month and they text me when they refresh my allocation of minutes and texts. I have never been overcharged and the payments have always left my account on time. All this points to good service so why should I want to change.

          The Deal On Offer
          --------------------------

          Anyway as I am coming to end of my contract I don't really need a new phone (although there are some very nice ones on offer). After consideration I have decided to go for a sim only rolling package. This allows me to keep my number and for £10 a month get 200 minutes and unlimited texts. I must admit it seems like a very good package and when I want a new phone I can easily change to a new fixed term contract. The sim only deal means you have to give a months notice when you want to change but I cannot see this being an issue. If you like gabbing on the phone you can get a whopping 600 minutes and unlimted texts for £15, that really does seem like a good deal to me.

          Hope you found the review helpful and thanks for reading.

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            14.05.2009 16:29

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            Overall Virgin Mobile offers a good service but beware they don't mess you around when buying a new

            I have been with Virgin mobile for almost 10 years now and their service has been excellent. Any problems I have always been sorted out and the customer services dept is always very helpful. The monthly cost is very reasonable and they are always doing new deals which include minutes and texts. The only problem I have had with Virgin mobile was when I was waiting for a phone I had ordered from them, I had all sorts of problems, they would only deliver it to my home but I wasn't in so it went back to the courier depot about 20 miles away!. They said they were going to deliver it to another address but never did, in the end it took many phone calls to finally get it delivered after about 5 or 6 attempts. One of the good things they offer is a rewards scheme where every £100 spend you get £10 back, this money can then be put towards a new phone. So overall Virgin Mobile offers a good service but beware they don't mess you around when buying a new phone from them.

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            13.05.2009 21:59
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            In spite of problems at the start we are staying with them

            Last year my youngest son reached 16, on his long list of "suggestions" for presents was a new mobile. He had an old Nokia on PAYG so I thought it was time to get him a monthly contract and a new phone. By coincidence I got an advert with my Virgin credit card bill, a choice of several phones and 100 minutes and 100 texts a month for £10.

            He liked the look of a black Nokia 6300 so I made the call. Waited in for the phone to be delivered and nothing arrived!!!! Called Virgin to be told I had failed the credit check, well they could have contacted me instead of wasting a day of school holidays. After a bit of chat it turned out they had entered my birthday incorrectly and suddenly I could have a contract. Great. Waited in next day. No phone. Getting cross. Call customer service, order was too late previous day would definitely be with me next day. Following day the phone arrived. Great. Hang on the screen was cracked. Call customer service, I'm on first name terms with woman handling my order, apparently her boyfriend had just had the same phone and was really pleased with it, a bit of background information is always good.

            This all sounds a bit of a disaster, and to be fair that was how it felt, but to be fair to Virgin they gave me four months free rental so I ended up with new phone and 12 months of 100 free minutes and texts for £80 so pretty good deal in the end.

            His contract is up for renewal next month, he is happy with his phone so we aren't going to have a new phone and his contract will change to 200 free minutes and texts which is great as he is using the phone alot more now.

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            08.01.2009 20:55
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            One to stay away from!

            I was with Virgin Mobile a couple of years ago. I was enticed by the offer I got as a virgin cable customer and signed up for a free virgin mobile and cheap pay monthly deal.

            Since I got my first mobile I was first with One 2 One (which then turned to t-mobile), Orange, O2 and then Virgin. I totally regret making this decision as I think Virgin completely messed me about. Before I was very much a nokia girl but due to this offer I opted to try their new own brand phone. What a mistake. It came through and I got one for myself and my dad. Mine worked ok, but my dads sound didnt work. Nobody could hear him talk. I had to return this and wait for the exchange where the same thing happened. Not only that, the handset looked like a plastic toy that could belong to barbie had it not been so big!. A month later, MY phone even conked it! I got so fed up of using it and experiencing problems that I got out my old nokia phone and used that again.

            A few months later I had cancelled my Dad's contract. I called to see about taking my phone abroad and whether it would work in Japan. I heard that Japan had a very different system and I just needed to know from them whether its worth taking my phone or if I should organise a back up. They assured me it would be fine, only the person I spoke to was obviously lying through there teeth! As soon as I got to Japan my phone was useless. I called again a month after, when I arrived back and asked to terminate my contract. They apologised and said they'd sort it out. Another 2 months later I was happily back with my favourite provider (orange) and got a bill from Virgin. They tried to charge me more for my dad's phone despite him unable to use it and me calling to to cancel the contract.

            They then told me that I had to cancel through "another department"! I managed to get that money returned but they still owe me to this day about £20 for my phone. I just gave up in the end. The amount of complaining and number of phone calls involved to them probably cost the same or more. I figured better to cut my losses. The phone service was appalling. Although some people were very polite and it made me feel very vile to stress at them, I just dont think I got good service at all and can confidently say, I WILL NEVER GO WITH VIRGIN MOBILE EVER AGAIN!!!

            venting over!

            PS the phone handset i had was a lobster something... Even one of their employees said it was rubbish on the phone!!!

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              26.12.2008 19:16
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              Ok but nothing special

              I have used Virgin Mobile for the past 5 years since I once again wanted a new phone and was persuaded by a friend to give Virgin a try. (I went through a phase of changing my mobile every six months either because I got bored of the phone I had or I discovered that the network I was using was complete rubbish)

              At the time of first signing up to Virgin Mobile I lived in Essex and worked in London so the issue of network coverage didnt cross my mind. I never had a problem with it and was always able to obtain a signal no matter where I was, I only had a problem when I moved to Southend and worked in a building that contained a lot of glass, for some reason this affected the ability to receive a signal at times and I would often have to leave the office and go out into the communal areas to make a call or send a text.

              I now live in North Dorset and for the first time in 5 years am seriously considering changing my network, I struggle to receive a signal at times where I live and in the nearby large town which is situated in a low valley I fail to get a signal at all, nothing, zilch, nada. At work I have to leave the office and stand in the middle of the car park to make a call which is a bit rubbish if it's a cold day or raining.

              That aside the the customer service is good and the call rates I pay are very low too. At the time of signing up they had a brilliant deal where you can monthly but only for the calls/texts you make, there is no line rental. At times I hardly use my phone so much so that last month my bill was 51p! bargain.

              I would recommend Virgin Mobile but only if you like in an urban area or a big town/City, in the sticks you'll get nowhere.

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                06.11.2008 16:03
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                Great deal from virgin mobile, its great,

                Around March time, my mum was hasting me about calling and texting her, as it was cheaper for me to just wait til I got to see her, I then got told about a 300 mins and 300 texts for £10 for Virgin media customers, I then got an advert through the door for this and decided to get it. Now I wanted a new phone anyways and saw for the same price I could get a phone with this but only have 100 mins and 100 texts, but I don't use them that quickly anyways.

                I got the 6300 and it was delivered for £4 the next day.

                I had already paid them the 1st month in advance, then I was away, it was great, I did go over sometimes, as extra Virgin texts are 3p and non virgin 12p. But the amazing thing is if you don;t use all your minuites and/or texts you keep them, and they get rolled over to your next month.

                This was all great, until my phone broke!
                My screen had gone black.

                I called Virgin at around 10:00pm on a 0845 number, we got it sorted in abut 10mins, and he said, im afraid I can't get a new one to you until tomorrow. I thought that was great service tho.

                So I now have a new 6300 as it was under 1 year old, and they even paid for the delivery.

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                  04.09.2008 23:38
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                  The sim only monthly package is well worth it for someone who does not use their phone too much

                  I currently have a pay monthly sim card with Virgin Mobile. It costs me just £10 a month for 300 any network minutes and 300 any network text messages. A bargain in my eye as the mobile I have it on I was spending at least double this for around the same number of mins and texts.

                  For the first few months the texts and minutes did roll over onto the next month if I did not use them all, however this stopped a few months ago.

                  I have found the service really good when I have phoned for any reason - to get roaming enabled on my phone, the woman was really helpful and gave me a run down of all the prices. For some reason my sim stopped working properly last month so I called and ordered a new one and it was delivered two days later. Same with ordering a new phone this month it arrived the following day.

                  I view my bills online which is free, however they charge £1 for a paper version.

                  The prices for more than the 300 I have included in the £10 a month are on a par with other plans I have had in the past.

                  I would recommend this deal to any one who can get it (you have to be a virgin media customer otherwise it is £15 a month) and does not use their phone an awful lot. It is also easy to check how many mins and texts you have remaining by calling or texting 789.

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                  09.01.2004 03:49
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                  • "Pricing wont suit everyone"

                  Virgin Mobile is a virtual network provider, which means it rents time on one of the big 4 networks, in this case T-Mobile. With (I gather) around 4,000,000 customers in the UK Virgin Mobile is profitable and looks like being here to stay. With Virgin mobile there is NO contract and NO minimum spend, the only problems is if you buy a mobile from them then cancel before you've spend X amount then you must pay an unlocking fee for the phone. Cost wise its quite good value for money and operates on the basis that the first 5 minutes costs 15p per day and anything over that costs 5p per minutes. That rate applies to all Landline and calls to other Virgin mobiles, otherwise its 35p per minute. Texts are 3p to other Virgin mobile and 10p to everyone else. The expense of cross network calls can be avoided by using a 3rd party call service provider which can lower it to around 15p per minute. Since writing the first draft of this review I've moved my personal calls to Virgin (from Orange) as well, previously I used Virgin for business only. It took about 7 days to move over and it was painless and I kept my number. Plus points - A very easy to understand pricing structure. - Good customer service, which costs 10p per call. - Reliable network, with good international coverage. I was able to get it working on a cold hill top in Prague without any problem. - You can bring your old phone, but you may have to pay an unlocking fee to your current provider. - Lots of additional Virgin Extra services, some are free. - Reasonably priced calls to other counties. - Probably the best rates I've ever seen for using your mobile abroad, particularily in Europe, where its upto 50% less then Orange, Vodafone and the like. In the US rates are broadly comparible to other networks. (Pay monthly by direct debit to get the best rates, otherwise its very expensive). - Easy to set up, you'll be done in minutes. - Easy to use and useful online service. - Free calls to voicemail. - Spend more than £30 per month of texts and most calls and get 10% back th e next month. - It's like pay as you go, but with better rates. You can also view your call spend online before the bill arrives so can keep that bill in check. - There are no peak or off peak rates. - Picture messaging and GPRS now available. - View your call history online, this helps you budget. - Some excellent deals on from time to time, for example £35 call credit with all handsets costing £70 or more. Minus points - This is a basic no-frills service! - GPRS is available and reliable. However if you access anything other than certain sites its very expensive at £5 per mega byte. - You need to pay for customer service, but its only 10p so who cares?! - If you are in the habit of making only short calls which total up to less than 5 minutes per day this can end up being a lot more expensive than other tariffs, so watch out! - They have fewer customers than the big 4 so its hard to avoid paying 35p per minute to go cross network. - You may need to pay more towards the cost of the handset, although I've recently seen Sont Ericsson T610's for less than on other networks. - As with all networks you pay to receive calls while abroad, however receiving texts is free. - Credit check required before you can sign up for direct debit. - Range of payment options still available even on the pay monthly tariff. - You cannot have a second line on the same mobile. Overall A great simple no-frills service, with an easy to understand tariff structure, good coverage abroad and friendly customer service. I found it a very good way to save money when travelling abroad as roaming calls are so much cheaper. However do sit down and look at your call patterns before signing up, do you call mainly other networks or just make sho
                  rt calls with a total of between 3 and 5 minutes per day off peak and to landlines? If so you may be better off elsewhere as you'll probably get a more heavily subsidised handset included for roughtly the same amount of money per month. Tip: If you are an Orange customer on a contract, you can select this tariff and ask Orange to match it. That way you avoid having to move to Virgin and as Orange is bigger will not end up making so many expensive cross network calls plus will have access to GPRS (at lower rates) and other Orange services. Tip: The Virgin charge for calling cross-network is very expensive, but still cheaper than some other networks rates. In order to save more you can call other networks through a call service provider. I use Telediscount (www.telediscount.co.uk) simply dial there number, then the one you want and you pay 10-15p per minute cross network.

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                    06.09.2002 19:51
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                    I am a Virgin Mobile Pay Monthly customer and have been now for more than 2 years. I find the Virgin tarriff fantastically cheap as I only spend around £10-15 per month. This is taken from my account by Direct Debit about 10 days after I receive my monthly statement. The service was simple to set up; all done over the phone and only took about 10 minutes. Admittedly, I was charged 10p for the call to customer services, but who's going to complain about 10p for a 10 minute call and I got straight through, so no hanging around like on certain other networks (I used to be with Vodafone). I can now also use my phone abroad. The call charges are simple and much cheaper than elsewhere (55p/min or 30p/text anywhere in Europe) and I've never ever had any problems whilst abroad. Voicemail is a little bit pricey when abroad as you end up paying double; once while the mail is left and once when you collect it, however, this is exactly the same on all the other networks, and at least it's free in the UK. My advice; remove your diverts before going abroad to avoid this problem. I would recommend this plan to anyone able to pass the credit score (a little demanding but I feel confident in a company which looks after it's assets and its customers so well). There's no charges for itemised billing and I have never had any problems with the bills or charges. If you're a fairly low user looking for a trouble-free, cost effective mobile service with cheap UK and overseas calls and no hidden charges, I would urge you to try Virgin. If you don't like it, they'll even give you a full refund within 28 days, no questions asked. I'd also recommend the Virgin Xtras service (sign up on the web) for free text alerts (footie scores, horoscopes, travel offers from Virgin Holidays, etc), and they have a new interactive voice portal where you say what info you're after and a voice-recognition system magically finds what you're lo
                    oking for (very funky!).

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