Virgin Mobile Reviews
Product Type: Virgin Mobile in Telecommunications Services
Newest Review: ... problem I encountered with the virgin network was the lack of signal around the home and outside. Having contacted the helpline, I was disappointed with the service they gave. Although they give some basic troubleshooting methods, the end result is them blaming the handset rather than the network, regardless of the phone you are using. Another problem I have had with the network is the billing service. Even if you do not exceed your allowances, the network often charges for minutes used during the day the allowances are refreshed, so you may find yourself contacting the customer service team trying to get those charges removed, something... more
Customer Virgin Mobile Reviews (12)
by - written on 16/02/14 (Somewhat useful, 4 readings)
I signed up to virgin mobile as I was already an existing virgin media customer and was offered a competitive package. Although the price was great, the service was not. The first problem I encountered with the virgin network was the lack of signal around the home and outside. Having contacted the helpline, I was disappointed with the service they gave. Although they give some basic troubleshooting methods, the end result is them blaming the handset rather than the network, regardless of the phone you are using. Another problem I have had with the network is the billing service. Even if you do not exceed your allowances, the network often charges ... Read the complete review
by - written on 27/01/11 (Useful, 57 readings)
I switched from the Orange Network (see my review there dated 27th Jan 2011 if you like) to Virgin last month after years of rubbish service from Orange. I'm with Virgin Media for my phone/TV/broadband package at home so I got a discounted rate on my contract and am now the proud owner of an all-singing-all-dancing Blackberry phone for only £15.00 a month (less than I was using on Orange PAYG). One of my main complaints about Orange was that despite being with them for 10 years, I got no loyalty discounts or bonuses, so I love that Virgin have done a discount for me because of my home contracts. They offer a range of contracts, you can actually get a Blackberry ... Read the complete review
by - written on 30/10/10 (Very useful, 38 readings)
Sat here waiting to talk to Virgin telephone support. So far the call has lasted 16 minutes .... when I got through, the call centre wasn't in the UK by the sounds of things but they seemed pretty efficient. I'd had to call customer services because I hadn't been able to achieve what I'd needed to online. The main reason for getting a Virgin phone or SIM is that they don't cut your phone off if you don't use it for a while. It's, of course, important you read about such conditions when you get a SIM and don't rely on this review. As far as I'm concerned, anyone who understands telecommunications, has broadband at home, a PC and a 3G phone is ... Read the complete review
by - written on 04/06/10, updated on 04/06/10 (Very useful, 35 readings)
I have been with Virgin Mobile for about 5/6 years now now and in August I come to the end of another great contract with them. At the moment I pay £15 per month but get the £18 per month benefits and package...because if you are also a Virgin Media customer...like moi...you get an extra discount : ) When my contract comes up for renewal in August I 90% say I will stay with Virgin Mobile for yet another contract, Why? *Bar my last holiday to Barcelona where I couldn't latch onto a Virgin network provider I have never had trouble finding a signal...even in the remote Quantock hills in Somerset on holiday. And the first time I went to Barcelona I got a ... Read the complete review
by - written on 06/12/09 (Very useful, 154 readings)
The Predicament ------------------------- I have been with Virgin Mobile customer for 18 months now and coming to the end of a contact that included a decent mobile phone, 150 minutes of talk time and 150 texts for £12 a month. What do I do, stay, change go to another service provider, get another phone, feeling dizzy. My Experience So Far -------------------------------- On the whole the service has been very good, when I lost my phone at was able to talk to someone from Virgin very quickly and got the phone disabled. Luckily it turned up in lost property at my work that afternoon and I was able to get it switched back on just ... Read the complete review
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All these and are taken from reviews of the dooyooCommunity.
The Cheapest PAYG ISP, MailZone, No Frills
Ability to pay for your own calls, cheap calls abroad.
More expensive than BT for local calls.
Good price, 0845 technical support, no downloading adverts, can be used on non BT line
Can take 10 mins of trying to log in at peak times
Consistent connections, reasonable price, good support
Possible communications problems internally and with customers, double login (minor)
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