Virgin.net Broadband

I'm normally on the internet most days and some of that time is spent writing reviews on Dooyoo but I have been absent for the past two weeks thanks to the awful service from Virgin broadband. When I suddenly was unable to get access to my 2mb broadband service I tried resetting the modem and also following teh self help screens on the virgin website however nothing worked, I was unhappy to find that to speak to someone direct I had to pay a premium rate number which is a new change to the service and after ten minutes of holding (which I'm paying for) and a further fifteen minutes of advice which did not sort the problem an engineer was booked. ...  Read the complete review

As a broadband user who needs to access the internet at two seperate addresses, i've tasted both the packages of AOL Broadband (which i've praised in another review) and also Virgin Broadband too. I've been using Virgin Broadband 2mb for almost 12 months now and despite initial issues with their customer service and installation, as a broadband package, its definately up there with the best. To sum up my review, i've broken it down into categories. Customer Service & Installation: Installation of Virgin Broadband will normally cost around £30. This can vary though, i've known friends to get it cheaper and occasionally ...  Read the complete review

Right, as some of you know i have been without the internet for about 2 weeks now. This was supposed to only be a few days but thanks to the massively poor service provided by Virgin it became much longer. The first problem occurred with delivery. We were initially told that it would be sent through via ups on the thursday. We waited in between the hours of 7am and 7pm for this to occur. No such thing ever happened. We rang to complain and they assured us that it would be sent the next day. Again it never appeared. Finally, we sent them a very snotty email saying how we were disgraced by having to wait in and would we be compensated in some ...  Read the complete review

Virgin Broadband - Well well well! I have been meaning to write about this for sometime now and an finally here! A lot of my friends are opposed to Virgin and their products mainly because their customer services are terrible. Against everyone, I dediced to go for Virgin Broadband. Reason: I did not have a BT phone point at home, which means I had to spend £110 on installation. Virgin was the only company at that time that did Cable broadband and did not require a BT landline. I went for the plunge and ordered Virgin Broadband. I called them up and got all the plan details, agreed on a package and provided all my details. They said to me that I had to pay a ...  Read the complete review

I have been with Virgin for my dial up Internet access now for a couple of years and can say in all honesty I am very, very happy with the service I receive from them. In all the time with them they have never abused my bank details, my payments are taken at the correct amount at the correct time and with the exception of a few problems cause through the many bugs floating around the internet their service has never let me down, any problems that do arise through bugs etc are always reported on their home page and are fixed in the shortest time possible. The only problem I do find I have any gripe with is the slow loading of ...  Read the complete review