| Product: |
Virgin.net Broadband |
| Date: |
21/03/07 (238 review reads) |
| Rating: |
 |
Advantages: None
Disadvantages: Pitiful customer service, services appalling
Virgin Media has destroyed the once superb Telewest service.
I received a bill for £117 last month, the charges were made up and after 20 days I have yet to recieve an answer from them by e-mail to my original complaint.
Forget calling, I gave up after 45 minutes
My 2MB service which was sublime under Telewest/Blueyonder is now pathetic.
As Virgin Media refuse to answer my e-mails despite their “we’ll get back to you in 45 hours” automated e-mail responses I have had to cancel my direct debit.
They can go to hell.
I shall give Sky a go.
Summary: I had a feeling Virgin's takeover of Telewest would be a disaster, I've been proven right
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Last comments:
 |
- 22/03/07 At last a letter!
Compla ining that I have canceled my direct debit and that is all.
You really couldn't make it up. |
 |
- 22/03/07 At last a letter!
Compla ining that I have canceled my direct debit and that is all.
You really couldn't make it up. |
|
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- 22/03/07 Virgin Media have overtaken the cable networks that were Telewest and NTL.
They are now in control of mt TV, broadband and landline.
I have checked my direct debits and all payments are up to date.
I get the same automated message via e-mail
Hi there,
Thanks for getting in touch. We’re on the case and will get back to you
as soon as we can.
We try and respond to all general enquiries within 24 hours, and you’ll
usually hear back on the same day.
If you’ve made an In Touch application, we should have it processed
within 48 hours.
Kind regards,
The Staff Accounts Team
Virgin Media
Hurrah now it's only 24 hours, well Ive been waiting 2 weeks and sent 8 e-mails!
Viewing other forums many others agree that since VM took over the service has been a disgrace.
I was really hoping they would provide decent competition to Sky but sadly they have not. |
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