Newest Review: ... the supplied Netgear router isn't really up to scratch, though it is replaced for free each time it conks out (3 times and counting) and this happens relatively quickly, the replacement that is. The phoneline is a whole other story. I only went with the Virgin phoneline for the broadband price discount if you take the two together. From the get go the line has been very crackly, to the point where I end phonecalls because it is too annoying. They have apparantly 'fixed' this issue more than ten times, yet it always remains the same. It never happened when I was with BT, and I have changed my phone handset repeatedly so I know for sure it i... more
Customer virgin.net Reviews (40)
by - written on 09/04/10 (Very useful, 21 readings)
Virgin broadband - I love it. It's really fast, is very rarely down and I have had no problems with it whatsoever. I'm massively impatient and always have at least 5 or 6 tabs on the go at once along with background downloads and Virgin have never capped my speed and the pages always load very quickly. It was a dream to set up (even when factoring in that I needed connectivity with my Xbox 360 in a home network) I honestly couldn't go to another broadband provider after being with Virgin, based purely on the brilliance of their product. My only issue is the supplied Netgear router isn't really up to scratch, though it is replaced for free each time it conks ... Read the complete review
by - written on 20/12/09 (Very useful, 67 readings)
I have just had Virgin installed in my home and thought id share my experiance with you all. I opted for Virgin after many days of searching for the best deal that suited my needs. I only wanted the internet connection and phone line. Virgin Media were extremely helpful from the start, I couldnt of asked for more they explained everthing to me and again and again until I understood as im not a very technical person lol. From Virgin you can choose from many different bundles i.e broadband and phone or broadband, tv and phone etc you can mix and match what you would like and there is always a good deal that goes with it for example i chose broadband ... Read the complete review
by - written on 04/11/09 (Very useful, 24 readings)
I was with Sky before I joined Virgin. I had bad experience with the broadband and customer service with Sky but the sky box (cable) was good. I decided to transfer to Virgin considering they were offering fibre optic internet, cable and phone without having to pay extra for BT rental at the cost of around 30 pounds a month versus sky's 55 pounds a month plus BT line rental. Internet -- I have to say the quality of the cable internet is so much better! Considering it's fibre optic, there is less 'noise' and it doesn't get disconnected during strong rainy days. I had problems connecting my iPhone and my partner's mobile phone to the wifi with sky ... Read the complete review
by - written on 16/10/09 (Very useful, 152 readings)
I have been with Virgin for several years - in fact, since it was NTL. I signed up and joined the computer revolution when I realised that my daughter seemed to be the only one in her class with out a home PC. Installation of cables was ok and not too destructive. The contract was initially for 18 months which I was not too pleased about did not prove too much of a problem as I have stayed for years anyway. Problems have always been solved in a timely manner but often, just as I want to watch an 'On Demand' programme, it is 'temporarily unavailable'. Sometimes I just disconnect the power supply from the cable box and then reconnect it and it ... Read the complete review
by - written on 13/08/09 (Useful, 17 readings)
I have limited experience with this company, but so far my experience is not good. I have recently moved into my Grandfather's house following his death, and he was a Virgin subscriber. My uncle got the forms to transfer the account into my name. Firstly there is a charge to transfer the account, an 'admin fee' of £20. A bit low given that someone had died. The form include a direct debit form, with no detail at all about how much the direct debit is, what service I am paying for, etc etc, so I decided to give them a call. Unfortunately, they ask me a 'security' question, which is 'what services did my Grandfather subscribe to' and 'how did he pay'. I responded by .. Read the complete review
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All these and are taken from reviews of the dooyooCommunity.
Excellent customer service.
Bandwith can vary according to area.
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Useful in emergencies
Hidden charges, extremely expensive, very sly
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None - you can run foul even if you're not a customer.
Far too many mistakes for coincidence. Apparently no adequate internal communication.
Very cheap calls to 01 numbers and listed cheap International calls globally
No customer services to contact - or none I have found!