virgin.net

I was with Sky before I joined Virgin. I had bad experience with the broadband and customer service with Sky but the sky box (cable) was good. I decided to transfer to Virgin considering they were offering fibre optic internet, cable and phone without having to pay extra for BT rental at the cost of around 30 pounds a month versus sky's 55 pounds a month plus BT line rental. Internet -- I have to say the quality of the cable internet is so much better! Considering it's fibre optic, there is less 'noise' and it doesn't get disconnected during strong rainy days. I had problems connecting my iPhone and my partner's mobile phone to the wifi with sky ...  Read the complete review

I have been with Virgin for several years - in fact, since it was NTL. I signed up and joined the computer revolution when I realised that my daughter seemed to be the only one in her class with out a home PC. Installation of cables was ok and not too destructive. The contract was initially for 18 months which I was not too pleased about did not prove too much of a problem as I have stayed for years anyway. Problems have always been solved in a timely manner but often, just as I want to watch an 'On Demand' programme, it is 'temporarily unavailable'. Sometimes I just disconnect the power supply from the cable box and then reconnect it and it ...  Read the complete review

I have limited experience with this company, but so far my experience is not good. I have recently moved into my Grandfather's house following his death, and he was a Virgin subscriber. My uncle got the forms to transfer the account into my name. Firstly there is a charge to transfer the account, an 'admin fee' of £20. A bit low given that someone had died. The form include a direct debit form, with no detail at all about how much the direct debit is, what service I am paying for, etc etc, so I decided to give them a call. Unfortunately, they ask me a 'security' question, which is 'what services did my Grandfather subscribe to' and 'how did he pay'. I responded by ...  Read the complete review

the worst ADSL internet company i have ever been with. Stay clear everyone.

virgin net well where do i start ? Virgin took over from the awful ntl and nothing has changed in fact things are worst than ever, If your thinking of signing up to virgin for your broadband and tv etc id advise you against it. In my experience over time they are al awful company who only seem to eb intrested in how much money thay can make from you. Firstly their charges are not clear, they are constantly changing there prices, They charge you £5 a month as a handerling fee if you dont use direct debit which is crinimal in my book. They are far to free and easy to slap a late payment charge on you. There service is not reliable ...  Read the complete review