Virgin service (virgin.net)

Member Name: sarah81783

Product:	virgin.net
Date:	04/11/09 (12 review reads)
Rating:

Advantages: great internet and phone line

Disadvantages: bad v+ box

I was with Sky before I joined Virgin. I had bad experience with the broadband and customer service with Sky but the sky box (cable) was good. I decided to transfer to Virgin considering they were offering fibre optic internet, cable and phone without having to pay extra for BT rental at the cost of around 30 pounds a month versus sky's 55 pounds a month plus BT line rental.

Internet --

I have to say the quality of the cable internet is so much better! Considering it's fibre optic, there is less 'noise' and it doesn't get disconnected during strong rainy days. I had problems connecting my iPhone and my partner's mobile phone to the wifi with sky but with Virgin's internet, both mobile phones connected so easily! The speed is also very good. Tremenduous difference from the previous service.

Phone Line -- I don't use the phone as I am hard of hearing but my partner who uses it says it's satisfactory especially that during the weekends, phone calls are free or something. Good thing is we don't have an extra bill from BT. It's already included in the package.

Cable --
Pros: I like the channels we get, I like the on demand things, there's also karaoke, plenty of music choices, movies at a low price (lowest is 99p). I also like the fact that you can record two shows and watch a third show at the same time.

Cons: In switching channels, it's very slow. The control annoys me especially that everytime i press forward, the record button gets affected and message starts appearing on screen saying i can't record a recorded show (i mean duh). I think the play-pause-record blah buttons should be in the bottom of the control and have like a sliding mechanism to stop certain accidents like dog stepping on it or a child playing with it. the box hangs quite a lot. There's always a need for unplugging and rebooting the box and it gets frustrating.

Summary: Great amount of entertainment but can get frustrating at times