Virgin media (virginmedia.com)

Member Name: sbwel

Product:	virginmedia.com
Date:	03/06/09 (6 review reads)
Rating:

Advantages: More rellible now

Disadvantages: Lots of problems to start with

The way i see things with virgin media, is that they took over NTL, with the television. We used to have NTL TV, Phone and Broadband. Virgin then took over and we had problems, our 20Meg internet was at about 250Kbps!
It took the call centre people around a year to figure out we had the old chunky NTL modem and they then sent us a new one, after plenty of phone calls to them, of which they said it wa fine and our PC was to fault.

Our TV started to defragment a bit and that was solved with a new box, altho we now have Virgin +, which has great features, but compared to the normal one, buttons have a deley to them, so when using the mini guide to see what is on, it take a few second to show it and change.

The phone is still the same and we have only had one problem with that, which was a crossed line.

Overall Virgin are ok and are now pretty realiable, but they created lots of problems at the begining.

Summary: Good service at last