Only Cable service in UK (virginmedia.com)

Member Name: wilsonolly2001

Product:	virginmedia.com
Date:	03/11/09 (21 review reads)
Rating:

Advantages: Only Cable service can be faster than BT

Disadvantages: Very poor customer service and speed reduced by half when viewing streaming sites

My Wife and I have been using cable for years now and before Virgin took over we were fans of Telewest. My review will concentrate on a few but important issues that cause me and probably countless customers frustration with the Virgin service.
In my experience I have found that the service with Virgin has a lot to be desired. You contact the call centres and even before you get through to someone its not unusual to wait quite a lot time listening to music before and on many occasions someone hangs up before you speak to anyone.
I have worked in a call centre before when its almost home time you don't want to get stuck on a call so you press the mute button and leave the call connected so the customer eventually hangs up.
The other issue I have with Virgin is once you hit a small threshold they reduce your connection speed by half. OK I understand why they are doing this but this effects anyone who uses BBC I Player online and any music or video streaming sights . I believe that Virgin also cut your connection to specific sights such as I Player as I have the 10 meg connection you would think that the speed would be better on sights such as you tube or I player but no it would seem to be very similar to the 2 Meg connection I had before.
Both the speed issue and the customer service are a major factor for me when choosing an ISP its such a shame that Virgin let me down in both areas
I really loved Telewest before Virgin took over now I have slow speeds below par customer service and no other choice unless I purchase a BT landlines. Would I recommend Virgin probably not however I probably would recommend Sky

Summary: I have been with Virgin for years only because getting a BT line is so expensive dont bother