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Virgin Media - Are they really the best?
Member Name: xxBeccaxx
Advantages: decent prices for packages
Disadvantages: customer service, website, reducing broadband speeds.
I have a couple of experiences with Virgin Media, the first is the package I had with my partner when we were living together.
Him and his flatmate had been paying £25 a month for just internet for a long time and then when the Sky package ran out Virgin Media were able to offer the large package for internet, XL TV package, Landline with free evening and weekend calls as well as removing the fee for the V+ box and the HD installation charge so in all he pays around £40 a month for all that service which is a pretty good deal. However we have had many problems with having to have people out to sort the V+ box.
The outdoor cables are still expoosed and everytime he calls they give him £10 free credit for the problem.
The other problem with Virgin Media is that they state 10MB fibre optic broadband which at points is correct however during the day they reduce their speeds by 75% which is pretty misleading. At peak times the speeds are also reduced to avoid overload apparently so when do you actually receive the full 10MB.
Even though the speeds are reduced the inernet still works pretty quickly.
I had my own Virgin Media installed this morning TV, Phone and Broadband for £19.99 a month with line rental of £11.99 so in all you're able to get all 3 for £30.99 a month which is pretty cheap.
Their customer service leaves a lot to be desired as does the chat option on their website as they don't or aren't able to answer certain questions and you end up having to search for yourself or phoning.
On the whole Virgin Media are ok but they could be better.
Summary: A decent service although there is a lot left to be desired.
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