After moving house and having many problems transferring my phone line, I transferred all my services to Virgin Media.

I took advantage of a free Virgin plus box, free connection and half price line rental for 3 months.
My package was the TV XL with free TV choice and on demand music; 10MB unlimited download internet and a telephone line.

A few days after I ordered the service, 2 engineers turned up to prepare my home for Virgin; they did not need to come into the house and were polite enough. The day of the install an engineer came and installed all the equipment, plugged everything in and even gave us a demonstration on all the features.

After a few days the TV was great we had all the channels you could imagine and there was always something to watch with the on demand TV and music, but the transition between the menus are slow and sometimes the box freezes and has to be reset which can take 5 minutes.

We have experienced a number of problems with the recording too and have missed programs or they have not record all the show.

The telephone line and internet are fantastic, after having extremely slow internet on a telephone line this is like a dream, never had any problems and the service is always running.

Great ideas but I think they now need to invest in better equipments