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Member Name: jonboyfixit
Advantages: fast broadband
Disadvantages: We had to many problems
I have been with virgin media for around four years now.
There service on the phone has been ok. Although we have had so many problems with the actual services them. The phone line has gone down many times this is due to the manhole where the actual cables run into. Every time it used to rain the phone line would crackle. This was due to the rain getting into the connection box.
This was finally fixed after about a year and was fine for about a year. Then we found nearly every time a service engineer came out to the manhole to do some work our line would go dead. We would call virgin up and they would tell us that we would have to wait for the next available engineer to come out. This would usually be around two to three days without having a phone line! They would also insist that we would have to wait in every time which got very frustrating.
Our next problems started with the broadband. This would keep turning itself off because there is a problem with the cable that they installed under the garden. They sent another engineer out who told us that he would try to fix it. This was never done. We were told again that we would have to wait for another engineer to come out who would look at the problem and that he may have to come back once again with someone else after that visit.
By the end of all this I have decided to leave virgin. We have given them so many chances and spent so many hours on the phone to them.
Saying this, when we first had the broadband installed it was fast.
The staff were always polite but we were passed from one department to another.
If the services that we were paying for worked properly I'm sure we would have stayed with them. But there are however cheaper options.
Summary: Good if the services are working
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