virginmedia.com Reviews

Of all the reviews I want to write, when I found out that I could review virgin media, I jumped at the chance. From a service perspective, they are by far THE worst company I have ever dealt with. I began my journey with virgin media 2 years ago. Things started smoothly and the broadband had no problems and kept a ...  Read the complete review

Virgin media ********** I have been with virgin media for around four years now. There service on the phone has been ok. Although we have had so many problems with the actual services them. The phone line has gone down many times this is due to the manhole where the actual cables run into. Every time it used to rain the ...  Read the complete review

Firstly, I must say that it wasn't my choice to sign up to a Virgin Media contract. The tenants who had lived in my house previously had been customers of VM and as they had already set up the phone line and internet to come to the house via a cable connection, BT informed me that it was going to cost me £127.99 to get the line changed ...  Read the complete review

When sign up online Virgin Media promises half price for 6 month but you never get it. The speed of broadband - it is good if the speed up to 5mb even has to be up to 20mb. Conection is very poor and discontinuous. Unlimited download is limited because they restrict your usage between 9am and 9pm. So if you active user between this time the Virgin Media broadband is not for you because then you would receive the letter of "Detrimental use of your broadband connection" and then if you still active user between 9am and 9pm they would suspend you for 10 days.

Whilst technically not stopping you from downloading as much as you want, Virgin Media's Fibre Optic broadband service will NOT make it easy for you to do this if you download a certain amount of data between the hours of 9am and 3pm and 4pm to 9pm. So, basically, all day then!! What Virgin say is that over a 10mbps ...  Read the complete review

First of all I should say that I'm not a big complainer and that I really do think Virgin is a great brand. I think I pretty much keep them in business with my Virgin Active gym membership, Virgin Media television and broadband, Virgin phone and use of their trains every other weekend to take me to Manchester City games! I also did an ...  Read the complete review

My attention was first drawn to Virginmedia by their ability to provide internet without a telephone line. This was the deciding feature for me as installing a landline in my rented house was by no means a cost-effective solution! I opted for the 'XL' TV package comprising of 160 channels and the 'superfast' 20mb cable broadband package ...  Read the complete review

Fastest Broadband, TV, Home Phone, Mobile Phone, Mobile Internet all with great courteous service. I switched to a Virgin package as I was fed up with a mediocre broadband service down the old fashioned copper wires. The endless array of broadband providers all promise the earth but in all the sales spiel seem to conveniently ...  Read the complete review

After moving house and having many problems transferring my phone line, I transferred all my services to Virgin Media. I took advantage of a free Virgin plus box, free connection and half price line rental for 3 months. My package was the TV XL with free TV choice and on demand music; 10MB unlimited download internet and ...  Read the complete review

Having moved into our first togethor last year there was the dilema as to which company to go for for phone, TV, internet etc. My parents are a Virgin Media customer and at the time they were offering a recommend a friend option which was a very good deal. If my dad recommended us and we joined both parties would get £25 off their bill ...  Read the complete review

I have a couple of experiences with Virgin Media, the first is the package I had with my partner when we were living together. Him and his flatmate had been paying £25 a month for just internet for a long time and then when the Sky package ran out Virgin Media were able to offer the large package for internet, XL TV package, ...  Read the complete review

Like many people, I have taken Virgin Media to obtain their fibre optic broadband. I have suffered for years with substandard broadband speeds via my land line, and I decided that enough was enough. Say bye-bye 20Mb Broadband but only actually getting 1.5Mb, say hello 10Mb of fibre optic goodness. I opted to take ...  Read the complete review

I guess my review is joining many other reviews for Virgin Media. My own personal experiences have been mixed, something shared with most of the reviewers on here. I have been with Virgin Media (formally Telewest) for many years now. In the Telewest days I was very happy with the service and customer relations I recieved. However, todays ...  Read the complete review

Join Virgin Media if you want to be messed around more than anything, and you have unlimited patience and money. My relationship with Virgin Media has not gone well over the years. They went through a blunder of charging me and the people I live with for internet, after we asked them to change the internet over to my account ...  Read the complete review

Cheaper than Sky, a much better service. What more can you ask for? Firstly, let's start with slagging of Sky. I find that Sky are overpriced and their equipment is nothing on what Virgin Media offer. Ever since Sky updated their Electronic Programme Guide, it went very laggy! Virgin Media's V+ Box is an excellent peice of ...  Read the complete review

I would state that this review discusses the personal experiences of both my husband and myself with Virgin Media and I cannot comment on the company as a whole. Approximately 4 years ago, my husband and I were contracted to NTL for both Broadband and our television package and they provided us with an exceptional ...  Read the complete review

Hi Guys this review is in regards to their customer service so brace yourself! I had been with Sky for over 10 years, so making a switch over to Virgin was not a decision I took lightly, but it was immediately a decision I regretted. When I finally took the big decision to call them and switch over, it took me 30 ...  Read the complete review

Note that this review relates to the V+ box and phone package from Virgin. Positives: Installation was relatively quick and painless despite the engineers having to drill through a wall to connect up my two V+ boxes. The engineers explained how to operate the boxes and gave instructions. The ...  Read the complete review

I recently paid £35 deposit to Virgin Media for Phone, TV and Cable Internet, 10mb service. My deposit was paid on 8 June 2010 and I was informed that the engineers would come at 10am on 11 June. The engineers arrived at 9am, one hour early. They then plugged my phone in and made sure that was working, then they set up the TV Box ...  Read the complete review

So, after a dreadful year on BT Option 2 broadband & phone, we could take no more and decided to switch to Virgin broadband & phone, going cable mainly because they had just dropped in that fibre optic super fast service in our street and any non cable service is on BT's useless infrastructure and so the same issues. We have ...  Read the complete review