Product Type: Vodafone in Telecommunications Services
Newest Review: ... our money. We rarely if ever used our hardware fund etc. I am outraged at how we are being treated. Vodafone just don't give a damn and... more
My Experience So Far With Vodafone
Member Name: johnnyho
Advantages: Stop the clock, good range of tariffs, good range of phones
Disadvantages: Sometimes can be slightly more expensive than other networks
Having been on most other mobile networks before on both prepay and contracts, I have never used Vodafone until a few months ago. The service I have been receiving so far has been very good, a lot better than I have experienced from other networks. I decided to give Vodafone a try when my sister was offered a good deal unmatched by any other network.
There are many ways to connect to Vodafone, including over the internet via their website, calling them direct, by purchasing a phone from a Vodafone store, or any other high-street store such as the Carphone Warehouse. My only choice was to get mine from the Vodafone store in Tottenham Court Road because the phone I wanted (Nokia N70) was a brand new release at the time, and there was no stock left anywhere else. The whole connecting to a contract thing is quite difficult sometimes as there can be such a huge range of tariffs and add-ons available, not to mention the enormous range of phones available and their different prices on different tariffs, it all gets a bit confusing. The way Vodafone sets out their own stores is quite easily followed, showing the main features of phones and the price on the certain tariffs. I already knew what handset I wanted so it was quite easy from then on.
~~~Selecting a Tariff~~~
I had no idea which tariff I needed to be on, but after a bit of research I decided to go for the Anytime 500 (3G Only) tariff, giving me 500 anytime any network minutes and 100 text messages a month for £40 a month. This also includes 50 minutes of video calling a month! So it is actually quite a good value for money package. I was also offered 6 months half price line rental. The staff in the store was very helpful indeed, pointing out the pro's and con's of the handsets and tariffs. In no way whatsoever through the whole experience did I feel pressured in any way whatsoever to buy anything - the guy I bought the phone from was very helpful and polite.
~~~Stop The Clock~~~
This was probably one of the major reasons I decided to switch to Vodafone. If you take out a new contract with them on an 18 month contract (which I did!) then Stop the Clock comes as standard. This amazing deal basically means that you can make a call to any network in the evenings and weekends for up to an hour, and you will only be charged for 3 minutes! So if you have some inclusive minutes left, you can make a call for an hour and only 3 of your inclusive minutes will be taken off! God only knows how much I have saved by using Stop the Clock. It means I can make a lot of off-peak calls like I can with an off-peak tariff, but still have anytime minutes to use during the day.
A few deals can be had with Vodafone, especially if you buy direct from them over the telephone. In a store the deals cannot be as good as direct because of the extra overheads and commission that Vodafone must pay. If you are looking for the best deal, call them and keep trying to better the deal that they're offering you.
The first bill I received was a bit confusing, but it is all explained. Vodafone don't charge you per month depending on which day you were connected (e.g. If you were connected in the 20th of the month, the bills do not come for the 20th to the 19th of the next month and so on). They way Vodafone work it out is the 1st of every month, so if you were connected on the 20th, you will pay a certain amount up until the 1st of the next month, and then will be billed on the 1st of every month. This is also when your inclusive minutes are replenished.
I have only had to call customer services a couple of times, but the times I have called, the staff have been very helpful. The call centres are also all located in the UK, unlike some other phone networks and they are actually able to understand what you are trying to say to them. Again, the staff were helpful and polite. It is also free to call customer services from you handset.
~~~Coverage/Vodafone 3G/Live/Other Services~~~
The coverage I have experienced with Vodafone has been excellent. Almost everywhere I go, there is some sort of signal, whether GSM or 3G (well, except for the tube of course!). 3G signal is very good, in my experience, I get 3G signal on Vodafone in places I could have only dreamed of when I was using 3. The thing I like about 3G is the ability to get internet services a lot faster than before. For example, Vodafone Live, their WAP service, is a lot smoother when in 3G signal. The same pages can still be accessed when on 2G, but it takes a lot longer. The great thing is that browsing Vodafone Live is absolutely free, until you leave the Live pages and wander off to an external website, where you will pay data charges, or when you download premium content from Vodafone Live such as a wallpaper or ringtone.
So far I have been very happy with Vodafone, probably the most problem free I have been with any phone network I have ever used. As I have mentioned before, I have used most of the other networks, each for quite an extensive period of time, and Vodafone is probably joint at the top (along with O2). I just hope that the rest of my contract is going to be as smooth and problem free as it has been so far. Remember, it is never good to stay loyal to a phone network, and best to change around every so often for the best deal.
Summary: Great network