TERRIBLE AVOID AVOID AVOID (Vodafone Network)

Member Name: hallryu

Product:	Vodafone Network
Date:	13/10/09 (100 review reads)
Rating:

Advantages: NONE

Disadvantages: TERRIBLE SERVICE, GOODS and DISPUTE RESOLUTION

Vodafone, what can I say about Vodafone? Awful, crap, terrible......

Yep, hate them with a capital H. It happened like this, I ordered two new Sony Ericsson phones from them. When they arrived the paperwork said, 'Nearly New phones'.

The phones were terrible, they were obviously previously used and returned, and then reconditioned. The phones kept locking up and stopping working and so they were returned several times for repair. Each time they would be returned in working order only to fail a few days later.

Upon the third time of breaking I insisted that I be given new phones as these were clearly NOT what was ordered and they were clearly NOT FIT FOR PURPOSE. Vodafone refused, they said the phones had to break 4 times before they would be replaced. This would mean that I would have been without my phones for a total of a few months, with all the returns and hassle.

No matter how much I tried to reason with them they refused to supply new phones. After much negotiation they eventually agreed to an offer of replacement phones but the offer was ludicrous, they offered me really old phones that were substantially inferior in specification to the ones I had.

Their customer services were a joke, very rude on occasions as well. They also wrote letters that made no sense and they failed to address their minds to the issues I was raising. They could not look past the end of their poorly drafted contracts!

I have three words for anyone considering Vodafone:

AVOID
AVOID
AVOID

Summary: THEY TREATED ME LIKE DIRT