Product Type: Vodafone in Telecommunications Services
Newest Review: ... our money. We rarely if ever used our hardware fund etc. I am outraged at how we are being treated. Vodafone just don't give a damn and... more
Member Name: carolynla
Advantages: Pay as you go perks, reliable network
Disadvantages: Customer service- having to wait, but i'm impatient!
Vodafone is a well known mobile network in the UK. I have had experience using this network since 2008- present, so I am going to talk about my person experience with Vodafone.
Whilst this is an excellent network offering some great pay as you go perks for example Vodafone Freebiez (which I will go into further below) and some cheap contracts, the shop I personally go to is extremely busy so much so that people are sometimes given tickets. This isn't good for people who want advice about a phone they already own with vodafone, or people looking to buy new phones, because when the shop is this busy customers can't be given immediate service. However I have found their online chat form very fast and useful. Although there isn't a link to it when browsing the website you sometimes find it pop up. I think it's designed to help people pick out a phone deal, and I have a feeling they are commissioned from a sale. The telephone customer service is also very good and I've found them to be quite helpful whenever I've had any problems. I personally do not rate the service in store, but I would use it if there was a problem with a phone and needed help.
There are a range of pay as you go phones from blackberrys, iphones, nokia, sony ericsson, samsung and more. They update and get rid of old phones to make space for new ones every so often. I have been browsing for a new phone since last year and they haven't added that many that I'm interested in. I think the selection could be better.
The contract phones offer a cheaper monthly price, which you have to pay by direct debit.. these contracts tend to last from anything to 12 to 24 months. I don't have any experience with Vodafone contracts, but I get the feeling it works out more in the long run.
Vodafone pay as you go:
The great thing about pay as you go is the new 'Vodafone Freebiez' rewards system. Each time you top up you get a code which you enter online to build up points which you can use towards vouchers for a range of high street chains and there are also some other rewards such as thorntons sweets, mobile phones, earphones, a weekend break etc.
You are able to grab or grow. 'Grab' gives you an instant reward: be warned-most are not worth it; 20% off jewelry at website i've never heard of? No thanks. However you do occasionally get some good ones! for example 50 free txts, £3 free vodafone credit, a thorntons sweet voucher to name a few that I've grabbed.
This replaced 'Bonus bank' which gave you credit each time you topped up. I loved this because it really came in handy but I suppose people feel as though they're 'getting something back' more with this points system.
They also have a great IOU service which gives you £3 free credit when you've run out of credit from your top up. The only downside is next time you top up you pay the £3 back plus a 30p service charge, so if for example you went and bought a top up for £5 you'd barely have any credit despite just putting a fiver on there. It does come in handy though.
You can add extras such as these by creating a vodafone.co.uk account with your sim number, or by calling 2345 etc.
Vodafone offer some great freedom packs. I'm currently using a £20 one which lasts for 30 days and gives you 3,000 txts and 300 mins. This works out cheaper than constantly topping up. Then if your freedom freebie was to run out, you'd simply top up again like normal. Once you add packs like these you can't take them off unfortunately. I made that mistake once by buying a pack I didn't really want and was stuck for it for 30days.
Vodafone family is another great service. It allows you to add group members for just a fiver for 30 days and you can call each other for free for up to an hr at a time. This is a great idea and I used it personally when i used to have someone I rung a lot that was on Vodafone.
Vodafone also have txt and web freebies, international call freebies and many more. You can order free SIMS and experience them yourself.
Overall I rate Vodafone. I find their pay as you go service great. However I think they could work on adding more to their stores.
I hope this review was useful.
Summary: I'm happy with this network
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