Vodafone Telecommunications Services
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Vodafone Telecommunications Service Reviews
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Vodafone Network
by carolynla Vodafone is a well known mobile network in the UK. I have had experience using this network since 2008- present, so I am going to talk about my person experience with Vodafone. Customer service/staff: Whilst this is an excellent network offering some great pay as you go perks for example Vodafone Freebiez (which I ... will go into further below) and some cheap contracts, the shop I personally go to is extremely busy so much so that people are sometimes given tickets. This isn't good for people who want advice about a phone they already own with vodafone, or people looking to buy new phones, because when the shop is this busy customers can't be given immediate service. However I have found their online chat form very fast and useful. Although there isn't a link to it when browsing the website you sometimes find it pop up. I think it's designed to help people pick out a phone deal, and I have a feeling they are commissioned from a sale. The telephone customer service is also very good and I've found them to be quite helpful whenever I've had any problems. I personally do not rate the service in store, but I would use it if there was a problem with a phone and needed help. The phones: There are a range of pay as you go phones from blackberrys, iphones, nokia, sony ericsson, samsung and more. They update and get rid of old phones to make space for new ones every so often. I have been browsing for a new phone since last year and they haven't added that many that I'm interested in. I think the selection could be better. The contract phones offer a cheaper monthly price, which you have to pay by direct debit.. these contracts tend to last from anything to 12 to 24 months. I don't have any experience with Vodafone contracts, but I get the feeling it works out more in the long run. Vodafone pay as you go: The great thing about pay as you go is the new 'Vodafone Freebiez' rewards system. Each time you top up you get a code which you enter online to build up points which you can use towards vouchers for a range of high street chains and there are also some other rewards such as thorntons sweets, mobile phones, earphones, a weekend break etc. You are able to grab or grow. 'Grab' gives you an instant reward: be warned-most are not worth it; 20% off jewelry at website i've never heard of? No thanks. However you do occasionally get some good ones! for example 50 free txts, £3 free vodafone credit, a thorntons sweet voucher to name a few that I've grabbed. This replaced 'Bonus bank' which gave you credit each time you topped up. I loved this because it really came in handy but I suppose people feel as though they're 'getting something back' more with this points system. They also have a great IOU service which gives you £3 free credit when you've run out of credit from your top up. The only downside is next time you top up you pay the £3 back plus a 30p service charge, so if for example you went and bought a top up for £5 you'd barely have any credit despite just putting a fiver on there. It does come in handy though. You can add extras such as these by creating a vodafone.co.uk account with your sim number, or by calling 2345 etc. Vodafone offer some great freedom packs. I'm currently using a £20 one which lasts for 30 days and gives you 3,000 txts and 300 mins. This works out cheaper than constantly topping up. Then if your freedom freebie was to run out, you'd simply top up again like normal. Once you add packs like these you can't take them off unfortunately. I made that mistake once by buying a pack I didn't really want and was stuck for it for 30days. Vodafone family is another great service. It allows you to add group members for just a fiver for 30 days and you can call each other for free for up to an hr at a time. This is a great idea and I used it personally when i used to have someone I rung a lot that was on Vodafone. Vodafone also have txt and web freebies, international call freebies and many more. You can order free SIMS and experience them yourself. Overall I rate Vodafone. I find their pay as you go service great. However I think they could work on adding more to their stores. I hope this review was useful. Read the complete review |
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Vodafone Network
by sarah1423 Vodafone are one of the more well known networks but my experience with them has been much better than other countries such as orange. Services- They offer pay as you go and contract services. I am on a two year contract with them which is coming to an end. I probably wouldn't recommend their pay as you go because there are ... cheaper networks that offer better rewards. There contracts however are good and they have lots of different deals available. One good thing about Vodafone is how god there signal is, I would say they are the best network for this and I can get signal pretty much anywhere i go. If you cant get a proper signal then you often get emergency only signal which means you can dial 999. The internet is also good and runs reasonably quickly, I guess this also depends on what phone you have though. Cost- they offer some good deals on contact, I currently pay 30 pounds a month for 600minutes and unlimited texts plus a free Samsung phone, I know this sounds quite a lot but I got a free PlayStation 3 with it so that is why. They also offer 30day rolling contracts which cost a bit more but you have the option to cancel when you want. Most of there contacts include a free phone and you can get other things like PlayStations and tvs, they also sometimes give you cash when you take out a contract with them. They are probably quite similar in price to other networks and its worth checking them all out. Customer service- I am always forgetting to pay my phone bill but they do send you a polite text to remind you. If you don't pay on time they will cut you off like all other phone companies, but as soon as you pay your bill they will put your phone back on. If you don't pay your phone bill on time and leave it for a few weeks they will ring you but I have found them to be polite and understanding. Ease of use- they have lots of branches around that you can call into for help, you can also ring them or email them. You can also look at your account on-line and see how much our bill is and when you need to pay it by, this is useful because it allows you to keep on top of things and monitor how much you are spending. I think Vodafone is a good network and would recommend it but also check out the others as well. Read the complete review |
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Vodafone Network
by GuruOnAMountain I had been a customer of O2 for quite a few years and was happy with them but decided to shop around for a cheaper contract 2 years ago as I was returning to University and needed to watch the pennies. At the time, the best I could find was a 24 month Vodafone contract which included 300 texts, 100 minutes and a free C510 phone for just ... under £10 a month. The phone was certainly not top of the range but that is hardly to be expected for a contract only charging £10 a month. It did, however, do everything that you needed it for and more including taking photographs, being capable of accessing the internet and having room for a memory card to hold all your photos and music. The phone is still retailing for over £100 over 2 years later, so I thought this was all a bit of a bargain for such a small amount each month. I signed up online, requesting my PAC code from O2 so that I could keep my number and everything went smoothly and according to plan. On receiving my first bill, however, I was a bit confused as I was charged more than the agreed contract but I soon found out this was VAT bumping the cost up. Fair enough, I should have read the small print and noticed that the contract price was before VAT but at the same time, I did feel that Vodafone should have been perhaps a little more transparent with its pricing. However, it wasn't a major issue, just a small annoyance and so I didn't make a complaint. Mobile companies are always competing with each other by giving away prizes for continued loyalty or for top ups on pay as you go and on Vodafone this comes in the form of Vodafone VIP for contract customers. Vodafone VIP gives customers access to competitions to win prizes related to fashion, sports events and festivals. Neither of these things interests me and so I've never paid a great deal of attention to the occasional texts Vodafone sends me on this. Reception with Vodafone was good but I wouldn't say it was any better or worse than reception I'd had with any other companies I'd used. I'm a keen amateur archaeologist and often find myself in remote places with a trowel in hand volunteering on excavations and with both Orange and O2 I found myself able to get reception even in such remote places. This year on excavation in Northumberland I found my reception with Vodafone slightly patchy but not awful. The Vodafone website is quite a busy place and not always easy to navigate, although, to be fair, I find this with most mobile suppliers websites these days (perhaps I'm getting old). You can check your bill and account online and see how much of your allowance that you've used but I tend to find this function is a bit hit or miss whether you get it working or not. I find the MyAccount section of Vodafone a bit difficult to navigate at times to find the information I need but perhaps this is due to me not visiting it often and not being very familiar with it. After my two years with Vodafone, my contract was coming to an end this month. I hadn't been disappointed with Vodafone but neither had I been massively impressed and decided I might try to find another company to go with. I'd been given an HTC Desire Z as a gift off my sister and was now feeling that unlimited internet was something that I wanted built into my account so I scoured the net and decided that Giff Gaff had the best offers. I contacted Vodafone and asked them for the date of the end of my contract and for a PAC code to transfer my number over. This was a bit of a rigmarole as they asked me to email them back quite a bit of information about myself to prove it was me, some of it quite obscure, which was a pain but I suppose it is important for security. On receipt of this information, they immediately replied with the information I asked for. But this is where they really impressed me. When I'd left O2 I'd secretly hoped that they would have tried to convince me to stay by offering me a better contract that would beat what Vodafone was offering but, instead, they simply just let me go without any effort. Of course, it is easier to stay with the company you're already with rather than messing around changing things over if you are relatively happy with the company and you're only leaving for a better deal elsewhere. A few days after emailing Vodafone for my PAC code I received a phone call from the most friendly customer service person that I've ever spoken to. He asked me why I was leaving and when I told him it was for a cheaper offer elsewhere, he asked what that offer was and who it was with. I told him that it was unlimited texts, unlimited internet and 250 minutes for £10 with Giff Gaff and as Giff Gaff is pay as you go, I'd also have the £10 credit left to spend. He then said that would I be willing to stay if he could beat or rival this and I said I would consider it so he offered me 3000 texts, 500MB of internet and 600 minutes for £10 a month including VAT. Ok, the offer with Giff Gaff was probably slightly better but at the same time it would have involved changing over to another network, manually changing my internet settings and having to buy my 'goodybag' every month and top up my phone rather than just having my Direct Debit set up taking my £10 out my bank every month for Vodafone. I agreed to stick with Vodafone and he even let me choose my contract length. I would have thought for such a great deal they'd have wanted me to stay with them at least another 24 months but they said I could have it for 12 months if I'd rather. The phone call was at about 11am and they told me they'd switch me over to my new contract at midnight which they did. Needless to say, I'm really pleased with Vodafone and the offer they gave me as well as the helpfulness of their customer service staff and would recommend them to friends. Read the complete review |
Vodafone Telecommunications Service |
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166 reviews Telecommunications Service / |
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46 reviews Please write about the type of tariff you currently have with telecommunications service provider Vodafone. |
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| Vodafone Telecommunications Service Recommendations 1 | ||
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