W H Smith Net

I have been with WHSMITH since the start of th year. Thye offer a pretty good variety of packages, but one of the biggest problems is trying to get through to them. They don't respond to emails, i can confirm that the emails are read, but never repsonded to . So if you are looking for a company with a good customer service, i suggest you try another company. I have phoned them numerous times, waiting an average of 20mins per phone call, and have had to put it down cause i get bored of holding the damn phone next to mye ar for that long. They must earn some sort of commision for making you wait. It may be just me but i very much doubt it. WHSMITH wake up and realise ...  Read the complete review

I chose WHSmithNet because the packages sounded great - Off Peak was my first choice, £9.99 for 4pm-8am access and all day weekends, this was what I was looking for, so I signed up. When I signed up, the Off Peak had been discontinued so I opted for Daytime, which allows internet access between 8am and 4pm. I did not realise that there were hidden call charges for use at weekend. I have found the customer service poor, my complaint was never sorted properly despite assurances to the contrary. I can only say that I cannot wait for my three month subscription to come to an end. Please avoid this package at all costs. ...  Read the complete review

We had shopped around for a while, to find the right Internet service for us. In the end, we found it, courtesy of WHSmith. We have been connected for about six months now, and the service is excellent. We did have problems at first though. We were attracted to WHSmithNet because of it’s Flat Rate plan, which can be paid over Direct Debit. We signed up fine, but when we got our phone bill, it was sky-high with Internet call chargers. Obviously, we were confused. We were supposed to be on Flat Rate. We then phoned the Customer Service line, who were human, and were very helpful, and explained that we had not downloaded ...  Read the complete review

I've been using the unlimited off-peak service for about 5 months. In value for money terms, you can't do much better, especially if you have children who want to use the internet when they get home from school ("off-peak" starts at 4pm). However there are still some problems with reliability, although they've been getting rarer as time goes on. At peak use times it can take 5 or more attempts to connect and even when it does connect, all to frequently the connection goes dead after about 30 seconds. As I say this is become a less frequent occurence, but a few months ago it was a regular occurence. When I called customer services ...  Read the complete review

Although we were quite happy with our previous ISP - Freeserve - we had to change when we stopped using the bank account that our Switch Card was for and only had a Visa Electron, which Freeserve doesn?t accept. We looked round and eventually found a CD rom. in our local WHSmith store and decided to have a look. We were pleasantly surprised by the deals on the Rom. and decided to see if we could join up without a credit card. Lo and behold they accepted Direct Debit! Yeah! (You don't have to get a CD rom. You can download from the Website.) We had a look at our Internet usage and decided that we wanted to stick to the 24/7 access we had enjoyed ...  Read the complete review