Brilliant! (W H Smith Net)

Member Name: Kazziee

Product:	W H Smith Net
Date:	29/09/02 (369 review reads)
Rating:

Advantages: Fantastic customer service, great value

Disadvantages: Occasional slow connection speed

We had shopped around for a while, to find the right Internet service for us. In the end,
we found it, courtesy of WHSmith. We have been connected for about six months now,
and the service is excellent.
We did have problems at first though. We were attracted to WHSmithNet because of
it’s Flat Rate plan, which can be paid over Direct Debit. We signed up fine, but when we
got our phone bill, it was sky-high with Internet call chargers. Obviously, we were
confused. We were supposed to be on Flat Rate. We then phoned the Customer Service
line, who were human, and were very helpful, and explained that we had not downloaded
the Flat Rate package. We were then told how to do this, and they paid for half of the
Internet call charges on our phone bill for us. That is my only criticism, just beware when
you install, if you want to go onto Flat rate, make sure you install it correctly.
We now receive an email each month, informing us that our bill is about to be paid using
Direct Debit. Any problems with the service, such as the recent slow connection speeds,
are swiftly and genuinely apologised for, via email.
As we are high users of the Internet, using it for college, school and entertainment as
well as general use such as email, it is fantastic value for our needs. I would recommend it
to other high users of the Internet, and for others, investigate the other billing methods,
such as Pay As You surf. This is a company which values its customers and treats them
with respect, not something you come across everyday.

Summary: