WHSmithNet - Not Likely!! (W H Smith Net)

Member Name: sabenafan

Product:	W H Smith Net
Date:	07/05/03 (491 review reads)
Rating:

Advantages: Attractive sounding packages

Disadvantages: Hidden call charges

I chose WHSmithNet because the packages sounded great - Off Peak was my first choice, £9.99 for 4pm-8am access and all day weekends, this was what I was looking for, so I signed up. When I signed up, the Off Peak had been discontinued so I opted for Daytime, which allows internet access between 8am and 4pm. I did not realise that there were hidden call charges for use at weekend.
I have found the customer service poor, my complaint was never sorted properly despite assurances to the contrary. I can only say that I cannot wait for my three month subscription to come to an end. Please avoid this package at all costs.

Summary: