When I decided to change my internet connection to wireless, I signed up for the Wanadoo Home Broadband package in 2004. With this package came the Wanadoo Livebox, which was basically the router, an adapter, filters, cables, installation cd and of course the instructions. I found the set up to be fairly easy, and to this day I have not had a single hardware issue with any of the equipment.

In June 2006, Wanadoo became Orange, and with this came an even better package for myself. Since I already had an Orange mobile phone contract, I was able to get the broadband package for free. I found the customer service at the time to be excellent, they changed my package and stopped my internet payments immediately.

I can only describe the internet service I have had from Wanadoo / Orange as excellent. In over 4 years, I have barely had any problems, with the connection or the hardware. Up until recently, I found the customer service to be excellent, however this was until they moved their customer support call centre to India. I recently had a connection query, and found it very difficult getting any sort of support from the representative on the other end. This has not put me off the company in any way, because I have found problems to be few and far between.

As for the connection speed, I find this to be very good, although this obviously depends on your location etc. Orange also automatically increase my speed, as faster speeds become available.

As a package, I find the deal to be excellent, the internet service itself is second to none, and up until recently I the customer service was also excellent. Thumbs up from me, even with the recent blip.