Product Type: World Online in Telecommunications Services
Newest Review: ... everything changed. The price started to creep up, the connection rate reduced and the customer service was almost non-existent. All I wa... more
Member Name: RobDickson
Date: 25/05/02, updated on 25/05/02 (19 review reads)
Advantages: Reliable connection
Disadvantages: Customer service, Price
All I wanted from an ISP was simple. A competitive price, a good connection rate and a half-decent service.
When I signed up with WorldOnLine, the price was excellent, connection rate and speed was OK and the customer service reasonable.
However, when Tiscali bought WorldOnLine, everything changed. The price started to creep up, the connection rate reduced and the customer service was almost non-existent.
All I wanted Tiscali to do was to change from billing one credit card to another. Not too difficult I thought. I called them up and they sent me a form to fill in, which I returned immediately, this was in July 2001. The month afterwars, my old credit card was billed as usual.
Since then I have had numerous e-mails and telephone calls confirming that they have ammended my credit card details, but I have just received yet another credit card statement showing that they have still billed my old credit card.
I have now moved to BT Openworld, have a high-speed reliable ADSL connection and no problems at all. I then contacted Tiscali to end my account with them and, a week later, I have discovered that they have failed to do that.
In answering one of my e-mails, Tiscali even had the cheek to refer to its "excellent, award winning customer service".
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