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Amstrad E-Mailer Plus E-mail Telephone

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13 Reviews
  • Reliability
  • Instruction book useless
  • 12p charge per connection to web
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    Your dooyooMiles Miles

    13 Reviews
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      13.08.2010 13:03
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      We got this phone years ago, and now don't have it. It was still working when we gt rid of it. Did we not like it then? Yes we did in a way, but there is more to it than that.

      These came out quite a few years ago and if I remember came with quite a high price tag. I think when they first launched they cost around £80 - for a Telephone? yes, but this was no ordinary Telephone.

      To look at it, it looked quite high Tech and a good gadget. We waited off quite a bit to get 1, and it was only on the offchance one time in Sainsbury's of al places. They had a stand with these on them and were selling them for £30 each. This was more like it, so we got one.

      The first bag thing is that this isn't a Cordless. Thesedays Cordless Telephones are so much handier than being stuck in the 1 place trying to get off the phone while your Tea is burning. Pity it hadn't been designed with the base just how it is, and a Cordless Receiver.

      The Telephone looks just like the Dooyoo picture. The unit is Silver and you will see that there is a little pull out Keyboard from under the unit. This is to type the e-mails. If you get any e-mails in then a red light will appear above the screen to let you know. It is easy enough to add an e-mail address to this. There is quite a large screen on this, and this normally displays a large Clock face when not in use. The screen seems to change between a light green colour and a more lilac colour. This change happens every so often, or changes when the phone is in use. The annoying thing I found about this is the amount of adverts that popped up on the screen. They were always about Loans, Insurances and all that, and it's bad enough getting these phonecalls about things like this, but having it pop up and catch your eye as well was annoying. I never did find a way to turn this off.

      You can also set a personalised Ring Tone for certain numbers that phone in, there is a large address book which will flash up who's calling you if you have caller display set on your Phone Line, and there is the option to download Games to this. i'm not sure I would like to be hunched up over a phone playing a game. you can also Text from this phone as well.

      So all sounds good, right? What's so wrong about it then? Well we just bought it to have a new nice looking gadget. It looked the part, but I think thesedays although it may still look hi-tech, with the screen not being in colour then you can tell this is a bit old. It would be handy for people who want to send e-mails but don't want a computer, but we never sent an e-mail from this. We just used it purely for telephoning.

      The worst part of this is to follow. About a year after we had this we noticed some strange telephone charges on our bill. When we phoned BT to be honest they weren't very helpful and didn't look into the matter. These charges seemed to occur around 2-3am, the call lasted about 7 seconds, and always cost 20p. It was always the same phone number that was showing up on the phone. We typed the phone number in online and found that this was the Telephone "polling". It was checking for e-mail and connecting online to do this. Stuff this we though, and ended up taking the phone out. It done this everynight for a month therefore costing us about £6 for nothing. Ever since then our E-mailer phone has been up our attic. Perhaps thesedays there is a way to block this number but I don't know.

      Nice enough Phone with lots of gadgets, but for that little "greedy" charge I would have to say stay away from this. unless you want to be paying out for nothing.

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        01.07.2009 15:53
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        Dad loves it especiallt the address book

        Again I am writing a review based on products in my parents' house. This review is based on my Dads' favourite bit of technology in his house - the Amstrad E-Mailer Plus E-mail Telephone.

        I bought this phone for my Dad a couple of years ago for his Christmas. To be honest I didn't know how he would get on with it as he doesn't really work with technology. He doesn't use computers and his mobile phone is a basic Nokia as he wouldn't manage to work anything else. I will admit though he has worked out how to use all the functions on the phone that he requires - which is a bonus!!

        The Looks

        This phone is slightly larger than most desk phones. I would advise to use a table or desk for this as you need a lot of room for it especially if you are going to use it for all the functions it has.

        It is silver and black in colour which is quite nice to look at and looks quite modern (goes well with the t.v which is also black and silver!)
        As well as the standard phone and handset it also has a small LCD screen which displays a large clock on the screen when it's not in use.

        To install

        It's very easy to use. You need to plug into your telephone point as well as an adapter into an electric socket this is to power the LCD screen.

        Once up and running you need to fill in a couple of details as well as setting up an email address for the phone which is very simple to do. It prompts you with what you will need to do. If you are still not sure there is a rather big handbook to help you sort it out.

        There is quite a lot to set up but it doesn't all need to be done when you first switch it on and once you know your way around the phone a bit better you can go back and setup the rest. For instance you don't need to add all your phone number to the address book until you're ready.

        What's included in the phone

        Email

        As you have probably worked out from the title of the product the phone is also an emailer as well as just a standard phone. Once you have set up an email account you are ready to send and receive emails. It is quite simple to use the email on here and a lot easier for my Dad to use instead of a computer or laptop. You can set up a max of 8 email accounts which is a good amount so everyone in the family can have one.

        There is a keyboard that slides out from underneath the phone and this is why I'd advise to have your phone on a larger table or desk so you are able to use this. The keyboard is set out just like a keyboard on your computer but obviously a lot smaller.

        The good thing about this is they can email another account to let you know when there is mail on this one. At first I did this with my Dad as I knew he wouldn't know how to work it so I got the alerts sent to my email. In time my Dad got used to this and I was able to stop the alerts coming to my email.

        As well as alerts emailed there is also a display on the main page of the phone to let you know how many emails you have and there is also a red light just above the LCD screen to let you know there is new emails in your account. So really you won't miss an email when it comes in.

        To access your email is also very simple. There are two buttons on the phone pad. There is one which says read email, all your email the comes up and select the one you want to read, you can also store the emails, all instructions to so this comes up to tell you how to do this. Again this is very easy to do and you won't have any problems.

        If it's to send an email there's another button further down the phone pad which says email/send. Once you press this button it comes up with a screen saying compose email. It's pretty impossible to do this wrong as there is nothing else on the screen.

        The only problem with this phone is there is a charge every time it checks for new email which it does automatically. This is charged at 20p each time it dials in to check your email which can be a bit pricey when this is done every day.

        Text Messages

        The phone is able to send text messages to any UK mobile phone. You can also send MMS and voice messages from this phone to any UK mobile phone. This isn't something my Dad has ever used as he can't even send them from his mobile so there's no point teaching him on this.

        There is a max of 160 characters which is normal for a mobile text message but if you do wish to send a longer text then do this by using the MMS option instead.

        If someone replies to your text this will displayed in your emails along with photos if it's an MMS message they have sent to you and if they send you a voice message then this will just play automatically when you access the email they have sent you.

        Again this is simple to use and there is an SMS button on the phone for you to use this function.

        The Internet

        Ok it's not the full internet but you can access some low graphic websites. You can try to get normal websites but the full site will have very limited viewing so in my eyes it's not worth trying to view them as you will end up getting frustrated.

        Another warning against the internet usage is there is links to premium sites like prank calls. Just watch if you have kids in the house that they don't use this as it does cost a lot of money.

        A good thing about internet is the services menu where you can keep an eye on the charges you have run up from accessing internet and checking your emails.

        Your phone also doesn't go online until you input a website address. Until you have done this it doesn't connect so you won't be charged.

        Fax

        This phone also has a fax option. This means from the phone you can send a message and picture attachment if require. This option works through the emailer system. It works in the same way as sending an email but instead of using an email address to send to you can input a fax number.

        There is also an option to forward a fax on the phone which is again simple with a step by step guide on the phone to talk you through how to do this.

        Games

        Your phone can store up to 50 games at a time. The library for games is always updated so you will always find something that you will enjoy to play.

        To play the games you can use the pull out keyboard or you can purchase a gamepad which connects to the phone.

        There is a Games button on your phone to access the games on your phone. If you do purchase any games then you have to download this onto your phone where you will again then be charged for going online so try and watch how often you do this as charges go sky high before you know it.

        The games include games like Tetris and Scrabble but for copyright reasons they have been re-named. E.g Scrubble instead of Scrabble.

        Address Book

        The phone itself has an address book where you can store up to 700 entries. I don't think my Mum and Dad know 700 people to store on the address book but it's good to know you will never run out of space.

        There is a couple of reasons why this is the best part of the phone;

        1 - You never have to remember any numbers and you can store more than one number for each person. You can store mobile, home, fax, office numbers.

        2 - When phoning someone all you have to press is home (to call their home number) then press the letter of their name. For instance if you were to call James you would press home button and then press J. If you have more than one person with their name beginning with J then just use the down arrow to get to the right one. You then pick up the handset and it will start dialing that number for you.

        3 - If someone calls you and you have their number stored then their name will come up on the LCD screen, so my Dad knows who is trying to phone him. If the number is not stored then it will just come up with the number, again this is good because you can tell if it's a sales call and you don't have to answer it.

        Extras

        These have never been used on my Dads phone but I would like to let you know that they are there if you do need them;

        Calculator
        Videophone
        Ringtones
        Adverts and Services

        Overall

        My Mum and Dad have had this phone for a few years now. Mum doesn't use much as she has a computer which she uses but Dad loves this phone and said it's extremely simple for him to use. The address book is his favourite part of the phone, for this reason I could never see him get rid of this phone even though he does get extra charges for it checking for updates and emails.
        This week I have used it a few times and it is a really nice phone to use. I also set this phone up and found this really straight forward.

        This phone is no longer available to purchase in shops but you can buy them on Ebay and prices range from £15 - £40 and I would say it is worth it for someone who can't use computers but would still like a bit of freedom and a choice to have an email address of their own which they can check without help.

        If I have missed anything out or you are looking for a bit more info please visit the following -

        http://www.amstrad.com/products/emailers/emp.html

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          05.04.2008 11:01

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          Intriguing little device, phone and answerphone are fine, address book is good but email is limited to text messages (no attachments). Doesn't cost 20p per email as some critics would have you believe, but 20p per call to server (send/receive as many messages as you like.) Internet access is pretty limited - monochrome display and can only handle simple websites - complex sites are displayed in segments and there's no interactive facility so can't be used for flight bookings, bank accounts etc. Fax facility is outward only (not much use these days anyway). Probably best for oldies who don't have a computer but want to send whingeing letters to newspapers and correspond with equally ancient relatives in New Zealand.

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          11.06.2006 14:17
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          Excellent answering machine, clear and convenient to use. Superb address book. Great querty keyboard

          This is a fantastic product. I have had one at home for 3 years and have just bid on ebay for another one for my office. I love the fact my voicemail messages remain until I delete, or a message tells me memory running low. Very useful for saving important messages for longer periods of time. I can also see, at the press of a button, (with caller display enabled), who has called (especially useful if they don't leave a message or I forget to switch answerphone on), and recent calls I have made (including the email collection). It's easy to set up caller groups and assign ringtones so you know who's calling.

          As far as the e-mail collection (polling) is concerned, setting to manual collection means it only connects automatically once a week, so saving a lot of money. I carefully monitored my phone bills when I first got mine and realised just how expensive the e-mail collection was, for a service I didn't want to use. However, a study of the User's manual soon showed I could alter this by setting to manual collection (should have chosen this setting on registration). The difference in my phone bill now is minimal, 4x18p per month, +VAT = 84p approx per month. I can live with that for the fantastic advantages, all listed here by other reviewers, of the E-Mailer Plus. If you've already got one and you selected automatic polling on registration, look up how to change this in the 'advanced' section in the manual. Unless you already own one of these machines, as I do, do NOT buy one without a manual (eg from ebay) as you will not be able to use it! The machine has to be registered before use and will not recognise your phone number if registered to someone else. The registration process, which takes around 10 minutes, only has to be done once but is too complicated to do without a manual.

          The address book is superb, especially for business use! You can enter home, office and mobile numbers, select the number you want to call, then press one button!

          Buy it, read and use the manual fully (mine is always next to the phone), and you will have all the advantages without the major cost disadvantage mentioned by other reviewers here. The only disadvantages I can see are the adverts (you can ignore those and delete when they get in your way), and, for some people, the brightness of the screen, which actually automatically switches to low light during the night.

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            25.02.2006 03:19
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            Dont waste your money if you want to send e-mails use your PC.

            What a rip off, The charges for this phone are around 20pence per day even if it is not used, it dials out at premium rate for emails.
            I kept mine connected for one week, the adverts and costly emails are a waste of money.
            The only thing going for this phone is the address book.If anybody wants mine they can have it free,DO NOT BE FOOLED its just an expensive bit of junk.

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              13.06.2004 18:15
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              I hate computers! Well okay thery?e great when they work and all is fine, but when anything goes wrong and you have to ring a technical help line to be made to feel like some thicko, THEN I hate computers! Recently my pc packed up working properly, and despite my efforts of reloading WXP over the top of the pre-existing WXP it still failed to work. I saw no choice but to reformat my hard drive and reload WXP on a fresh ?new? disk. I truly hate ringing the help line, and not only due to being made to feel stupid, but also the cost. Anyhow, all went well and my pc was up and running! I felt well chuffed I tell you, if only everything was as reasonably easy as that. So with WXP up and running I had to sort out my Internet, so headed over (via the service installed on my PC) to my ISP to download the necessary software. Before doing this however, I loaded on my Norton?s Anti-virus and clicked to update the definitions. During the time it took to update my Norton?s AV I had got a virus! I was devastated, especially when Norton?s told me it couldn?t get rid of it. Instead the advice was to head over to the Microsoft update for XP and download a patch, which would fix the security issue that had allowed the virus to penetrate my pc. I then headed to Norton?s web site to check for further advice. I found a link to download a removal tool which I promptly did and run. All is okay now and my pc is working great and no longer logging off! So what has all this got to do with the category I?m writing in ? I hear you cry! Well a lot actually. You see I didn?t sort my pc out for a week or so, due to feeling very stressed, washed out, and generally under the weather though not ill. So missing my Email d
              esperately I invested less than £25 at Sainsbury?s for an Amstrad Emailer phone (luckily (or unluckily) we actually needed a new phone. I could hardly believe the price when I saw it and had to retake and check the little shelf label to confirm. I recall seeing them in Dixon?s last year for around £50 and thought that was a bargain at the time ? so half that price is practically giving it away! As you might suspect with a phone that claims to do so much it is slightly larger than most conventional telephones, and can only sit on a table (not wall mounted). There is a large display screen, on which you can read email, surf the internet etc. It?s on here that you?ll also sort out your address book ? another handy feature of the phone (more later). There is the standard dialling keys and below that a mini set of lettered keys for quick access. Set in the phone is a mini keyboard, which you pull out to use. The phone is grey in colour and I?m sure it doesn?t come in any other colour. To set up your address book simply press the ?store? key on the mini hideaway keyboard, enter the details (which can include Name, full address (inc postcode), fax number, email address, and phone number). Then simply press store again to keep your entry. To use the address book simply type in the first letter or two of the person (company) and you will be presented with a list of people starting with that initial. Simply select (by use of up and down arrows) and press the button corresponding to the number you want to dial up (i.e. their home number, office number etc), and hey presto your number will dial automatically, on the hands free mode. Once answered (or before) if wished. If you wish to hold the phone to your ear while it is dialling, simply pick the phone up! Using email is easy to, though you need to register your phone online via the phone. To
              use the email mode simply press the email button and up pops a new empty email for you to fill in, simply press send when you finish. To read an email, press the ?read button? and your emails pop up in a list, highlight the one you ant to read and then press the ?read? button. Deleting is similarly easy by pressing a highlighted selection. To surf the internet press the ?Amstrad? button and type in your web address. Texting is something I haven?t tried but I should imagine it is as straight forward as the emailing. You can download tones for your new phone and assign them to different people, should you wish. I admit I downloaded a tone ? well two actually ? just to see. The ringing tones are definitely recognisable; I currently have my hero?s theme on it! (Scooby Doo in case you were wondering). Okay now you get the drift on how to use it, what do I actually think about my new phone? I was totally amazed by the low price and thought I was getting a real bargain, but upon viewing the Amstrad web site I found the price had in fact dropped nationwide from around £50 to £30. However, I was extremely pleased with my new phone and despite my impatience I read the instructions and managed to get my phone registered and up and running with no real hassle. However like all good things ? all is not paradise: For a start you get adverts on the display screen, something you cannot get rid of. However in all fairness how many people sit staring at the phone all day? Obtaining ring tones is a costing idea too and at around £1.50 per minute and with a duration of about 2-3 minutes it?s an additional bill recommended for high days and holidays only. You can get your email from other accounts such as BT by visiting their web site on the surfing mode and logging in to your account. B
              ;ut again, due to page restrictions the pages rarely show as they do on a pc. Another aspect of the phone is the answer machine, which also allows you to vary the amount of times your phone rings before answering. You know you have an answer phone message or email by a little green or red light on the screen. And one thing I am not struck on is that the phone accesses your amserve email account without your permission to check for email, which it then delivers to you telephone. I?d much prefer a simple click to log on and check at your leisure and not Amstrads. If you have teenagers you can set a password to stop them using these facilities on the phone, which I have done! You can if you so wish play games on the phone too, though again I haven?t bother with this. To retrieve an email costs about 15p, surfing costs about 5p per minute, downloading ring tones £1.50 per minute. So using the phone isn?t cheap. However it is a good alternative and handy to have if your pc isn?t up and running for some reason. So would I recommend, in a word yes! I have found it a very useful additional tool to have in place. And I?m not alone with over 300,000 telephones in use in the UK I?m in good company. The screen is quite bright, bright enough almost to act as a lamp in a dark room. But Amstrad have fixed it so it goes off about 11pm and comes back on at about 7am. Thanks for reading ? Dave

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                31.03.2004 18:35
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                I like gadgets. Electronics, in car, digital, computerised, fun, etc... I like gadgets... I've just purchased an Amstrad E-Mailer Plus phone system. It's fantastic. It looks cool, functions perfectly and is very easy to use regardless of what age you are or whatever experience you have with electronic gizmos. As you'll no doubt have read from the other reviews, this hi-tech phone can send Email, has handsfree, 700 entries on its phone book memory, caller display, large LCD clock with todays date and time, digital answering machine, pull out Qwerty keyboard, Internet browsing, Text message sending, Out going Fax machine, games that can be downloaded and it even has a chip and pin reader that you can use to go shopping with whilst surfing the web. There's even a connection at the back which allows you to connect a printer therefore allowing you to print onto paper any emails that you've recieved. It's basically a computer merged with a telephone. Yes it's a very cool phone. But as lots of people have already mentioned, there is one disadvantage. Part of the agreement upon purchase is that the phone has been programmed at the factory to dial up to Amserve (The Amstrad computer, so to speak) at least once a day. In Lay-mans terms, this means that the phone dials up once every 24 hours to check for any emails that have been sent to my mail box. This in itself is not a problem, but when I'm being charged 15p for every time the phone contacts the email centre and also charged about 20p for the duration of the call, then this amounts to 35p a day, or in other words, £127.75 a year for a service that I don't use. If however, you don't have a computer and wish to see that basics of the internet or simply just wish to send the occassional email (the typing of a letter and sending it by telephone line), then this is just the package for you. After all, it's cheaper than a 1st class stamp and it reac
                hes its destination within seconds, unlike posted letters which can be delayed or even lost. I've actually located the Amstrad E-Mailer Plus next to my computer in my study. It fits in very well with its new surroundings and whenever anyone sees it, they always say "Wow - what's that?". So all in all, it's a pretty good purchase for the £29.99. You can buy this phone in most of the high street shops, use it for a few weeks and if you decide it's too expensive or you're simply not happy with it, you can take it back to the shop, along with your receipt, where-upon you'll recieve a full cash refund.

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                  17.02.2004 16:44
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                  This is a complete con, the phone works OK, however as soon as you get it, it dials up and you have to register, and a credit card, this phone dials up every night at a cost of 16p +vat also companies phone you up to sell you phone, holidays and lots more, these thinks should be band and made against the law, they are just a way for companies to make money. DO NOT BUY unless you do not mind spending money and people contacting you.

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                    30.12.2003 17:06
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                    We purchased this e-mailer for £21.00 mainly for the use of the answer phone to go with our already purchased DECT phones. As a main product to access the internet it would be very expensive - and to send an SMS is way overpriced, but the other functions it has are very useful - such as the address book, rather that having to start the computer up we can just check the e-mailer. I was also impressed with the USB port for a printer! I found the e-mailer very easy to set up and had no problems at all - it took about 6 mins. It is clear and easy to use and I am glad we paid this small sum of money for it.

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                      22.09.2003 06:39

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                      I bought a e-mailer plus a few days ago in the hope for a cheap to run handset as promised on the packaging, but only to find that it was one of the biggest cons i ever seen. it promises local rate call charges on the internet but when u connect it is actually is 5p per minute wich works out at £1.00 per 20 mins or £3.00 per hour of surfing which is very limited and costly. Text messages are charged at 50p per text and aach e-mail cost approx 20p to send or recieve. they also have spectrum zx games wich are a joke because they charge you to hire them either 50p per day or £1.00 per week. there arnt even worth playing anyway let alone having to hire them! They will also try and sell you ringtones for the phone at a cost of premium rate call which is £1.50 per minute. They handset looks nice in general but is let down by costs to run. My advice is not to waste your money. If your looking for a cheap internet connection the buy a cheap second hand p.c for about £100 it will beat one of these any day!! Oh yea and the customer services is a premium rate number to call them

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                      20.03.2003 20:59
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                      • "12p charge per connection to web"

                      I bought the Amstrad Emailer Plus under my wife's instance and I am glad I did. Before I tell you why let me run through what I find most useful about the phone. Telephone First of all it is a great telephone in it's own right with the BEST telephone book on any phone I have ever seen, even high spec business phones. Once you have added your numbers, which is a bit of a chore in the first instance if you aren?t wrapped up in the excitement of your new purchase, it is a delight to use the phone for making calls. The answer phone is good quality, the speaker phone is crisp and clear from your side but you have to stand close to the telephone mic (a tiny hole at the front of the unit) to make yourself understood to the other person unless of course you shout like a lunatic from across the room. Te design is eye-catching, attractive and a real conversation piece when people first see it ? always good for the pose value (nobody needs to know it cost you less than fifty quid ? oops!). A very attractive and 21st century design which would not look out of place at NASA. Fax I am aware you can send text faxes but I have not used the fax facility yet so will keep quiet about a subject I know nothing about. Games I have downloaded the scrabble twice and loved it but the purchase of a mobile phone with colour JAVA games has put paid to that. The Scrabble game was fun to play against the computer (phone) but I do feel it is a bit of a rip off to charge 50p per day for the game. As an ex Spectrum owner it was worth the money for a trip down memory lane but I doubt I will use this feature much in the future. Web Browsing Basically the telephone is just a big WAP mobile phone (except it isn?t mobile of course). If you have used wap you know what to expect but it is faster than most WAP mobiles. If you are used to the usual internet experience using your PC or you expect to view the possibilities of the wo
                      rld wide web this will be a bit of a let down. Personally I don?t use it that often but you can view some great special offers on the web via some of the ads automatically downloaded to your phone just about every day which I, for one, don?t mind one bit. Email NOW, this is it. This is the reason buying this phone was worth every single penny and then some. I have a very slow PC at home and trying to get my wife to boot it up, wait, log on, wait, switch on the browser, wait, load up the email site, wait, etc. etc. etc. was a nightmare plus using our 56k dial up connection on our ancient machine was coasting a fortune. In two years I never received an email from my wife (she has never learnt to use the internet because it all seems so bewildering to anyone not used to working with PCs). My first morning back at work I was delighted to see an email in my inbox from my wife. I hadn?t even shown her how to do anything and there was an email from her and she was happy to use it ? I was both surprised and delighted. I am not trying to put down my wife here, she is not thick, she just has never been interested in computers and yet less than 24 hours after getting the phone she sent her first email. I am no longer restricted to short text messages on my mobile if my wife is having a crap day or needs me to do something before I get home from work she can explain it in depth if she needs to. But the main thing is that now she understands the basics of email and how it works (sending, writing, receiving etc.) she has more interest in approaching the PC and using email there and the web proper. Yes the connection charge of 12p and then normal call rates are more expensive than most ISPs but you can compose several emails offline before connecting and sending them all together. Also, if you have a slow modem or low spec PC (like I do) the phone saves you money. The only drawback with this is that fact that many emails I now rece
                      ive ( about 60%-80%) on the phone cannot be read at all as they contain more than plain or rich text and the phone cannot read it. The good news is that it is only usually SPAM that contains anything I cannot read. If you want to be able to send and receive simple emails without the fuss or fear associated with computers I would go with this. There is also the ability to add images or voice messages to emails but I havn't used these features yet. final notes: Call saver I use the call saver function built into the phone which allows you to sign up with one-tel and will allow you to access cheap calls from 1p per minute national and 4p per minute to th USA (many other countries and rates available too). I have used one-tel in the past and this little feature alone can save you buckets. I instantly signed up for it again from my phone and the lady a onetel talked me through setting up my emailer to use the function - pretty neat! Text messaging You can send SMS messages to mobiles using your phone but it costs i massive 50p per message and on the one test text I sent it took three hours to reach the mobile and of course the person with the mobile can't text your emailer back. Setting up the phone and the manual I found this a complete breeze to do but I work with the Internet and ISPs for a living so can't comment on how the layman may find it but it really did seem simple enough if you read the manual crefully and patiently. I know we all hate to read manuals but they save you so much time and you discover so many features of the item you would have otherwise missed. It saves time in the long-run. Customer support: I have marked this as average below purely because an answer is required and I have had no need to call the manufacturer yet. I hope this helps. PS OOOH Wait, I forgot to mention the keyboard that comes with the phone. Small enough to fit into the phone unit
                      but big enough for even my fat fingers to use. One minor quibble, the keybord wire could be a bit longer as standard (a longer then the standard 3 or so inch wire is available to buy apparently). Good stuff!

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                        31.12.2002 10:07
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                        WHEN THE POLISH POLICE COME TO MY VILLAGE TO ARREST ME,I FLEE FOR THE MOUNTAINS. THE MOUNTAINS SHELTER ME FOR TWO YEARS. I SEE MUY VILLAGE BURNED AND CHILDREN TAKEN INTO SLAVERY BUT I CANNOT GO DOWN BECAUSE THEY WILL TORTURE THEM AND KILL THEM IF THEY FIND OUT EMPASANA WAS SHELTERING CRIMINAL. ON THE ADVICE OF MY BELOVED WIFE AND SEVENTEEN CHILDREN, I WENT ON A JOURNEY WITH ONLY A CANTEEN OF WATER. I FOUGHT OFF THE JEWS IN PAKISTAN WHEN THE BOOK ARMY ATTACKED ISRAEL AND, CONSIDERING LARGER PORTIONS OF MEAT IN THE KOSHER ENTERPRISE I FLUNKED OUT OF COLLEGE AND SOLD LITTLE GIRLS TO PEDOPHILES AT THE BROTHEL IN AMSTERDAM. HOO-HAH!

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                          08.06.2002 01:10
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                          The emailer-plus is basically three products in one: A telephone in its own right with an integrated answerphone and address book. An email receiver/sender amd limited internet access portal. Thirdly a Games console (with an ability to download time-limited spectrum games). I have therefore attempted to rate it in three parts. Telephone: Dialling can be done by normal key dialling; hands free dialling or by typing the name of the intended caller. The address book automatically filters its list of callers highlighting possible names until the user has the right number. Obviously you have to enter the information initially! This facility woulld be very useful if you have a large contact list and the emailer has space for 700 numbers. The hands free and address book dialling facilities are excellent and easy to use. If you have caller display this facility can also be used via the lcd display. The only negative on the telephone side is the medium audio quality speaker-phone. Email receiver/Internet portal: If you need a simple to use 'terminal' with email facilities and limited internet this is ideal. The phone has a small pull out 'qwerty' keyboard which can be neatly stored in a tray under the phone.Although small the keyboard is perfectly useable (though the lead connecting it to the phone is flimsy and doesn't look durable). I have given this phone as a present and a person who was almost techno-phobic is now happy sending and receiving emails and surfing the 'internet'. The internet browser limits web pages to WAP pages but there is also a facility to enter a normal page address (though some may not display properly due to display constraints). The screen is surprisingly useable and the grey scale display is clear. Games console The interface to download games is simple
                          to use. I'm not sure how useful this feature is; personally I'd look at it as a free extra. If you really want games get a console! Misc: The emailer intermittently receives adverts which display on the screen until responded to or deleted (which is simply achieved by pressing one button). This apparently is to subsidise and keep the purchase price down. It seems a fair trade-off to me but may prove annoying to others. It currently costs a flat fee of 12p each and every time you connect to the internet or send/receive emails. You also pay standard BT phone charges.

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