* Prices may differ from that shown
Avaya's 5410 comes in a bland, office two tone grey, it is a large phone, but really no bigger than other business phones. The hard plastic is durable and scratch resistant and should it get dirty, is easy wipe clean. This are features you would expect from a phone that will be treated badly and used often in the workplace.
The phone has a large five line screen, on mine, I have 5 of the six quick keys programmed to functions such as directory and do not disturb. The buttons are large and easy to use and all are labelled to stop conclusion.
I use the phone a lot on speakerphone, the speaker is located under the handset but you don't have to remove it to hear it clearly. The speaker is very loud when turned up and you can hear a call from across an office at this setting. Likewise, the large buttons are mean it is easy to transfer or put calls on hold with a single button press and the redial button shows the last six numbers dialled.
A red light at the top of the phone alerts you to when you have waiting voicemail, which is then easily managed from from the buttons on the phone, following the screens instructions.
The phone has a port to plug in common phone headsets, this is a feature call centres will require for their users and makes the phone no harder to use in this mode either. It comes with a stand, this is a simple black affair with the possible angles you can set the phone to for your visual and ergonomic pleasure. This is incredibly sturdy and secure and has survived many knocks and bumps.
Choosing to use Avaya's digital phones means you will also be buying into their backoffice hardware, briefly, the phone manager software is easy to use and has an easy to understand graphical user interface for changing settings and controlling user's configurations.
Overall, if your office is Avaya enabled, then the 5410 is a solid phone system for small and medium spaces in my experience.
When replacing the telephones in the office there was much debate about what would be the best handsets to go for due to the sheer amount of use they would have.
Eventually deciding on the Avaya 5410 after recommendation we decided to give them a whirl, replacing our old handsets for these much more advanced models.
The handset is grey in colour with all buttons except the hold and speaker button being in the same colour. The telephone can be linked to your computer system so you can dial from the software in the screen, as opposed to physically needing to punch the number in on the telephone - this has been fantastic when typing and taking calls at the same time!
The handset is about 20cm wide purely due to the number of functions, buttons and screen taking up considerable space.
This phone has numerous great features, which after 2 years I am still discovering more! You are able to hold calls, transfer to any number and not just internally, have conference calls as well as being able to take calls using the speakerphone option and muting calls for privacy. Within an office environment all of these features have proved invaluable making work much easier. The quality of the calls is almost crystal clear due to the digital aspect of the telephone.
The screen is great as it enables you to see who is calling prior to answering. On the screen it is also possible when you have a number of handsets, to set it so you can press one of the buttons to internally dial another handset/colleague instead of needing to physically input their number.
The phone allows for you to have many open calls at once. This allows you to hold one line and speak with another, etc, which has been useful for wanting to find out information quickly to feed back to the other caller.
The actual cord from the phone part to the handset is of reasonable length so you are able to have considerable movement without needing to sit very close to the telephone to use it. There is also the option of attaching a headset to the telephone for hands free answering and usage.
Overall, I have been thoroughly impressed with this handset. It is quite expensive at around £75-£100 so I would only recommend if you have high usage within an office environment and not just for home use.
I use this phone at my work i has a screen on it so ie lets you see whos phone whether there an external or internal caller. On exrenal phone calls it shows you the callers Id which i like and you can tranfer phone call to other pick up groups or foward them to voicemail.
Some of these phones have a slot with a callers directory which is quite usefull. It's really difficult to fit the network cable in to the phone you have to pop the bottom of the phone off there some catches under the phone where you have thread it into out you very small hands then you have to lodge the bottom of the phone back on which is very fiddly. The cable once fitted is also quite easily dislodged just by simply moving the phone on the desk. The ring volume on the phone isn't that loud in a busy office enviroment.
Overall it is a good handset easy to use with good feautures.