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This is the phone that I have used every day of my working life for the past four years. As the name suggests, yes it is basic, you certainly don't get any exciting functions like you would on the more expensive models but I am happy with it because I do not really much more.
The phone won't win any design awards as it made of a dull grey plastic and is shaped in the most mundane way possible. There are not too many options to speak over either: you have the usual 0 - 9 numbers and * and # buttons on the main part of the keypad. Beneath that you have a whopping 4 buttons to choose from. The one marked 'headset' allows you to pick up and disconnect the phone when using a headset (if no headset is plugged in then you can use this button to activate the loud speaker) mute and redial are self explanatory but the last button 'recall' is rather unhelpfully labelled. I only found out recently that you can use this button to forward a call onto someone else. While in a call, press this button then dial the number of the person you want to pass the call to. Unfortunately you can only talk to one person at a time this way i.e. no 3 way conversations.
Call quality is fine either via the handset or the headset which plugs in at the back of the phone. The headset that comes with the phone is not much to speak of either - one ear piece, an adjustable band to place it over your head and a mouth piece. It's comfortable and there really is nothing more that can be said about it.
The one major fault I will pick with this phone is the volume. Sure you have a slider to adjust ring volume from inaudible right the way up to 'I want everyone in the office to hate me' but there is no button to adjust call volume. This tends to be a real problem with international calls as they can often be faint. Surely a volume button would have fitted within the 'basic' description??