I originally bought this phone and two additional handsets about 6 years ago due to the nature of the multy-level house we lived in. Initially they performed their task admirably, enabling me to have more phones that the REN umber usually allows.
After about a year we started getting problems with he talk time and had to replace the batteries (not a problem in itself) but without the expensive originals they just don’t last as long. When we replaced the batteries some of the clips on the battery cover broke (on all the phones) and these then kept falling off and had to be replaced. I contacted Philips and they directed me to a third-party Service Company, I got the covers at a cost of £2 each (plus posting).
A few months later we started getting problems with the green dial button on the most used phones, I managed to open the phones (unfortunately it’s very easy to break the fixing clips), I then cleaned the clear sludge that had built up around the contact. This helped straight away but wore away some of the contact. After that it only took a few more months for the button to stop working again.
I contacted the third-party Service Company and described my problem requesting some new key pads, they advised me to send them the phone for testing.
I sent them the hand set with a covering letter detailing the problem and requesting some extra key pads.
They replaced the keypad (kept the old one), ignored my letter and charged me £29 to replace a £3 key pad….. WHAT A RIPOFF!!!!!!
Since then I have tried talking to Philips & the Service Company to obtain new keypads without this excessive cost but I am always met with ridicule and palmed off with company policy.
BAD product, BAD customer relations, BAD service.
I’m sure that I will never purchase any other Philips products.
I purchased the Philips Onis 2 two years ago. It's a good all round phone, with easy to follow functions. FUNCTIONS Speaker function to allow hands free talking Answer phone Memory for 20 numbers Redial and other normal phone functions CONTAINS Handset Rechargeable batteries Base Recharger Phone lead to link to the phone socket DESIGN It's a good ergonomic design and can be easily held. It fits nicely to the ear, and is comfortable to use. It also fits easily into the base, either way round (face down or up) meaning that there's no hassle in recharging the phone. FUNCTIONS My phone has an answering machine function which is very easy to use. The menu system on the phone makes it easy to see what's being done (ie changing date, inputting numbers to memory etc). This means that there's no faffing around with the instruction manual. There's also a loudspeaker which means that you don't have to have the phone in your hands to talk. It's quite sensitive too so you can speak into it from a distance of about a metre. RECHARGING Recharging the phone is easy, but it must be done for around 24 hours before first use. I tend to turn mine off when I go on holiday, and it's a pain having to wait this long to use it. RECEPTION The reception does sometimes get interrupted by the television, causing a harsh sound on the phone which is uncomfortable. It comes and goes so you do need to move around sometimes to get the best reception. DIALLING After a year (and the expiry of the warranty), half the numbers on the handset would not respond well to being pressed (they would either dial spontaneously, or not at all). This really was a pain and although not a fundamental problem with the phone, meant that I could not rely on it. CUSTOMER SERVICES I contacted customer services via the web once to complain about the
phone, and they were very helpful - even offering to extend the warranty to repair the phone at no extra cost to me. I sent off the phone and within a week I had the phone back with a new set of numbers. I can now dial away to my heart's content!! Overall, I would recommend this phone. Any problems can be remedied by Philips and they are helpful. The phone cost me about £60 and is much better than the BT DECT phone which a relative of mine has.
This phone is simply not good enough. Having read the other opinions here it seems that there are a number of design flaws that Philips should have picked up at the testing phase. Instead they have released onto the market a phone that is just not up to the job. After a mere 7 months use, the green 'talk' button has gone soft with the result that when you try to answer an incoming call you end up pressing the button many times in a vain attempt to answer. Many, many times I have had people hang up before I was able to get this phone to finally answer. Also, many times, even with brand new fully charged batteries and standing right next to the base unit, the phone has displayed the 'out of range' signal. On the occasions when it does work, the sound quality is acceptable. But do yourself a favour, try another brand. Prior to buying this phone I had an old style BT phone which gave 15 years of trouble-free service. Leaping into the digital cordless age I got about 6 months of use out of my Philips Onis. Philips, at present, are the Amstrad of the digital phone world. And that isn't a compliment, in case you were wondering.
I bought one of these so that my wife would be free to take/make calls while looking after the babies. The first one worked fine for several months, and then my wife complained that it started cutting off in the middle of conversations, a few feet from the base station. I originally thought this was a battery/charging problem, so organised some new rechargeables (of same type/rating) and tried again. Problem persisted off and on. We then moved house, and, for some reason that's beyond me, I then bought an additional handset for another room, and this too worked OK. In fact it's still working OK, but occupies the base station, as the original one does not work at all, regardless of battery changes etc. Phoned Philips several times, and was given less than 'interested' service. As I recall I was then put on to another company to order replacement batteries, at my cost. An additional problem is that we use NTL in our new house, and when we subscribed to the caller ID service, we were surprised that the phone did not display the caller ID. I contacted NTL who said the phone was not on their list of compatible phones. My wife has lost confidence in the product, and I somehow doubt I'll be allowed to buy a Philips one again. Even if the phone(s) were working correctly (according to my definition), I think I'd go for phones with a backlit display next time, and I'd certainly look a lot closer at the battery technology involved, as this seems to be a weak area. My main concern with this phone, is it's lack of reliability, when it had been cared for according to the instructions provided. Apart from the caller ID problem, the phone satisfied my requirements for facilities. The omission of a backlit display is my fault, as I knew the phone did not have one when I bought it. - At least I can't blame Philips for that!
I have (had) 3 of these phones on two lines with one as an add on to one of the base stations. All worked fine at first but eventually the batteries failed to charge on one phone, changing batteries did not fix. Philips wanted the phone back to fix with no replacement but that would leave me without a phone, not their problem. Eventually I persuaded them to part with a replacement and they priced up a repair to the phone at such a high price that I was forced to buy a new one. I dont know why but I stuck with Philips and bought the model Onis 200 a far superior phone which has not let me down yet. I am now having problems with my other Onis 2 phones and need to replace them neither of which is older than 3 years. batteries failing, cutting off in the middle of conversations, losing base and losing date/time. Also the call button is now soft and does not always work. All in all this is a phone I would never recommend however the Onis 200 is better.
I received the Philips Onis cordless phone as a surprise Christmas present, a couple of years ago now. I like to keep up with the latest technology and so was delighted when I unwrapped the phone. I already had two mobile phones but although convenient they are not really suitable for using indoors, as the quality is not brilliant. SETTING UP THE PHONE The phone was not hard to set up. It was a case of simply taking everything out of the box, which was the base, the handset, the batteries, two cords and a few instruction manuals. I don?t think I have the instruction manual any more, as the phone is rather easy to use. The first thing I had to do was insert the phone and power cables into the base. This should be quite easy - except the line and power cable have the same type of end! I have never seen before a power cable with a telephone end and so for the first few minutes I was wondering whether the manufacturers had mistakenly included two phone cables instead of the power supply. A quick read of the manual reassured me that this was infact the power cable and not another phone cable. I was careful to put the cables into the correct holes; I have no doubt that had I have put the power cable in the line in hole, there would have been trouble! After that I had to leave the phone charging for around 24 hours. That seemed like quite a long time to charge a couple of AA batteries to me, as I remember years ago when we used to recharge AA batteries in a recharger they only took a few hours. And that was even when charging 6 or more of them. Anyway, I reluctantly left my new toy to charge for 24 hours, and read the helpful instruction manual. PHONE FUNCTIONS After the 24 hours of charging was up, I tried out the phone. I don't think I have to describe the basic functions of a telephone to you, as I'm sure most of you already know how to operate one of them! This phone however, is the border between a mobile p
hone and a landline phone. Similarly to a mobile phone, there are three ringing melodies to choose from. A different ringing tone can be set for the base and the handset, making it easier to locate the handset. There is also a choice of three volume levels for both the base and handset; Quiet, Soft and Loud. Loud really is loud, which would be of benefit to those that are hard of hearing. I prefer to use the soft melody because I have the phone near to me. Another feature that this phone has that is similar to a mobile phone is the phonebook. I'm not sure how many entries it can store but I already have about 20 entries on it. The good thing about the phone book is that it ties into the CLI (read below for further information), and so the name of the incoming caller is displayed. The handset also has CLI ability, which means if you have CLI installed on your telephone line (speak to your provider) the phone number, or name if in the phone book, of the caller is displayed. I think this feature is extremely helpful. The phone logs the last 20 calls and their numbers and provides easy access to these via a button on the front of the phone. There is also the loudspeaker function, which means that you can place the phone on the desk, and call someone without having the phone to your ear. This can be useful when busy using your hands (writing of course) and you need to talk to someone. It could also be handy when you have a relative on the phone and you want the whole room to hear what they are saying and to be able to talk to them. Another good point of this phone is that additional handsets can be added. These are cheaper than the initial investment and allow the baby sitter function to be used which is where one phone is placed next to a baby and the other is given to the baby sitter. The baby sitter can then hear the baby. The phone is excellent quality, maybe not quite as good as a corded phone but certainly a lot better than a mobile
phone. I'm not sure of the manufacturers claim for range of reception, but I have tried this phone in the garden, so I can vouch that it works for atleast 50-100 metres. BAD POINTS OF THE PHONE From a couple of weeks of having this phone, I have had a few problems with it. The first thing that happened is that it keeps losing the base. This happens at random times, and can even happen during the middle of a conversation causing it to simply hang up. I have taken it back to the store a couple of times and they keep telling me that the batteries I am using are not very good. The truth is that rechargeable batteries can only be recharged a few times, and then they become very weak and fail. I assume that this is a problem with all types of cordless phone. Yesterday, I put non-rechargeable batteries into the phone to see how long they will last. Of course, I have to be VERY careful not to place the phone back on the base station, as I'm sure I would blow it up trying to recharge non-rechargeable batteries! Another problem with the phone is its battery compartment. The cover to the battery compartment has broken off on mine. It was not really of very good design and was easily broken. I now use the phone without this and it works fine. Perfectionists might not like the look of it without the battery cover but it works and that?s all that matters to me. So, in conclusion, its a good phone but not without it's problems. I would look at other makes/models before buying this, considering the problems that i have had with it after 2 years.
I was so fed up with the buzzing and crackling on my cordless phone that I decided to buy a digital cordless phone. I decided on the Philips 6311 as it incorporates an answerphone, the recall service and a comprehensive phone book. It was easy to set up and both the handset and the base have separate ringers which can be set to Loud, Soft or Off. The machine is fairly easy to use, although I find it a pain that you have to go through the menu to turn the ringers off, which is a bit of a fiddle. A major advantage of this phone is that you can have additional handsets tuned in to the base phone which don't need to be plugged into a telephone socket, just a mains plug. This is a really handy feature, as you can station it wherever you are, and it still has the answerphone etc and other features of the base phone. The sound quality is excellent, it has a loudspeaker and a volume adjustment on the handset. The phone can be left off the base for very long periods of time, with no loss of quality. I am very pleased with this phone and recommend it.