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Jongleurs Comedy Club Leeds
Comedy Clubs / Live Entertainment
Author Name: Mark
Comedy Clubs / Live Entertainment
Disadvantages: Bully tactics from staff, Small cramped Venue. Too expensive for the quality of service received
My future Brother in Law had his stag do at Jongleurs in Leeds last night. Gotta say that I do not think it was worth the £18.50 we paid each for the tickets. The best act of the night was the warm up guy who did all the inbetween introductions etc.
The way their staff patrol the floor chastising people for minor indescretions is bordering on fascist.
I had got my mobile phone on vibrate (so that it did not cause a nuisance during the show) so that if there was any kind of emergency at home I would at least get to know about it. During the second act I received a text from my partner telling me that one of our 3 year old twin daughters was being violently sick. The minute I pulled the phone out of my pocket a female member of staff was on my back about it. I pointed out to her that it was on vibrate and that I had only received a text regarding the health of one of my daughters. I even went to the effort of showing her the particular message. Her reply was that she didn't care. The clubs policy was that all phones should be switched off and that if I used my phone again she would have me thrown out (yeah right!!! - I'm sure the press would love to get their hands on this piece of ridiculous customer service).
Various other members of the party were set upon verbally by staff for passing comments to each other during the show (not loudly I might add - so it wasn't affectig other peoples enjoyment), Standing up when we had a reserved table with chairs etc.
It wasn't just our party that got persecuted either we witnessed Jongleurs bully tactics being practised to many other customers during the evening. A couple behind us got threatened with being thrown out for clinking their glasses together in a toast to their anniversary. We weren't offended by it (and were the closest table to them) and they weren't being loud.
If this is how jongleurs treats their customers on a regular basis then they won't survive in Leeds very long.
I really hope that someone from jongleurs management reads this review and takes it on board. Your staff need some serious personality readjustment training. Customers are not going to tolerate this kind of attitude from staff. I accept that if someone's phone was playing a ringtone or they were having a loud conversation either on the phone or with friends that was ditracting from other peoples enjoyment of the show then a polite word in their ear is warranted, but nobody is going to tolerate a trip back to 1933 - 1945 berlin type customer service. "Ve Hav Vayz Ov Makin You Watch The Show!!!!"
Personally Me and my friends will never darken their doors again and we won't be recommending them to anyone else.
Summary: Poor customer service ruins party
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