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Today I will be reviewing one product that I have not been very happy with since I bought it and have now replaced it with a much better model that has far more features, but that is for another review for now he is my review on probably the worst toaster I have ever owned. I bought the Dualit from John Lewis and the main thing that attracted me was the modern look of it with a silver chrome finish which matched all the other work top appliances I have. I paid a very hefty £55.00 and at first look's it seemed very good, it looked very attractive and suited my kitchen perfectly but that was about as far as the good points went.
The morning after buying I decided to try it out and have some egg and soldiers but this is when I discovered the first problem, I like wholemeal bread and the brand I buy tends to be quite high in the sense of the slices and quite wide. The width was not a problem but the height was nowhere near enough to toast the whole slice so I was left with half a slice toasted and half as per when removed from the loaf. Then I discovered my second problem and that meant a nasty burn to my finger as the so called cool touch casing was burning hot and caused a nasty burn to my hand and finger. The toaster also had other faults such as the selector switch for deciding how brown you want your toast this failed to toast at the same level on each occasion meaning one day the toast was perfect the next day on the same setting it seemed under or over cooked. Then to top it all off the other day the selector button just broke off leaving me with a useless toaster.
The toaster is operated by a lever which pops up when your toast is done and is pushed down to start toasting this I found to be very loose and actually started to bend after a few uses almost as if the heat which was not being cooled as advertised was weakening it and making it bend when being pressed. The toaster also lacked a crumb tray which most toasters even the cheapest come with nowadays and left bread crumbs all over the sides after each and every use. The toaster has a cancel button which mean's you can stop it toasting at anytime this I tended to use very frequently as I could not rely on the toasting settings to make my toast the same every time.
2 Slot's (Only 2 slices at a time and only toasts half a slice)
Cool Wall (Gets hot and have had accidents with it)
Cancel Button (I relied on this to get my toast right)
Toasting Setting's (Do not work the same every time)
High Lift (Lift's the toast higher to avoid finger tip burning no problem there as it only toasts bottom half of toast anyway)
I would certainly not recommend this toaster to anyone looking at it and would in fact suggest that you steer clear of Dualit altogether as their customer service when I rang up about these problems was terrible, I could not get through at first and after about 2 hours of trying to call I was told that the toaster met all safety standards etc and they would take it in to test it but I would have to send it to them at my expense and it could take up to a month to refund or replace. I hope this review has been of interest and please heed the warning these toasters are dangerous.
Innovative technology and style meet time-honored practicality in the Dualit Lite 2-Slice Toaster / The award-winning ProHeat system efficiently and evenly toasts the bread, while a manual browning dial and ejector lever put you in control / The retro stainless steel body is brought up to date with a uniquely touchable ABS covering / Extra-wide slots automatically adjust to fit thick bread slices and English muffins, and should a morsel break off, the high-lift function ensures it won't be lost inside the toaster / Features a neon light that glows when toasting is in progress, auto shutoff and removable crumb tray for easy cleaning / Hand-assembled in England.