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Parcel2go.com
by Ashley Foster
I have used other Parcel Brokers hundreds of times, I stupidly decided to try parcel2go this time. Oh what a big big big mistake this was. I booked the service and paid online and waited for the collection. Nothing at all happened. I went online to P2G's website and found the only way to contact them is via an online chat room, this ... should have rung alarm bells immediately. The member of staff used cut and paste phrases to answer my query and rearranged the collection for the following day, so we're already into 3 days not. NOTHING HAPPENED. I took it myself to ring the courier and they informed me that they had no record of a collection, so I got back to P2G and you have to go through the whole story again and they use cut and paste phrases which imply that they don't really listen to your problem. 5 times I had to contact P2G and everytime they failed to arrange a collection. UPS still deny of getting the booking.
Eventually I found on another website (with 17 pages of complaints) a premium rate 0871 phone number to call P2G ( any company that charges their customers to call them should be shut down immediately, how do they deserve to be in business, surely the customer keeps them alive, how on earth can you charge them to provide customer service?)
After 5 days of promised collections, my parcel was eventually collected.
I will never ever ever use P2G again and I will go back to my own parcel broker. They even refused to refund my money.
BE warned, when things go wrong P2G don't want to know.
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Kwik Fit
by Keith Fisher
How long do you reckon it would take Kwik-fit to MOT a car, fail it, re-align the headlights, fit two new tyres and an indicator bulb and issue an MOT cert? Now remember 'Kwik' means 'quick'. A few hours? Most of the day?.....how about a day-and-a-half!
Yes, Kwik-fit Wokingham on the Reading road actually took form 13:30 to 17:30 ... the following day to carry out the above work. Speed is not their only weak point however - communication is too. The only contact they ever made was the initial call to advise of the MOT failure. After that it was pure guesswork as to when the work might be completed - as it happened it was not ready until half an hour after their published closing time the following day.
Following a lengthy wait by myself and another customer for our cars to be handed over the other customer had to come back in to return a 4 foot tyre wrench she had found in her car as she'd attempted to drive away.
I don't usually use Kwik-fit as they are expensive(just under £200 for an MOT, 2 x budget tyres and a bulb!) and have a poor reputation(just google reviews for them), but I thought I might give them a try as my local branch is just a hundred yards away. I won't be using them again and will return to my usual trusted and value for money independent garage which has served me well for many years and after this experience are well worth travelling the extra miles for.
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AA The Driving School
by annonymous
I am 19 years old, I have had a lot of driving lessons but on n off. My previous instructor had taken on a lot of pupils and so couldnt fit me in for more than 2 hours a week. I had two two hour lessons with one instructor from the AA and found him rather patronising, he was speaking to me like I was a little child in junior school. So I ... then rang up the AA and asked for a different instructor, the first lesson I had with him was briliant and he asked me when I wanted to book my test, excited I said as soon as possible and booked it for 2 and a half months later. I'd already lost £80 after a different instructor had told me to book a test n then told me he couldnt actually fit me in for lessons. On my lessons my last instructor from the AA had called me thick and would sigh at me if I got things wrong. Also in an attempt to correct my steering he actually hurt my chest and arm. I spoke to the people at the test centre as my instructor had said I would be able to get my money back. This was a lie. The people at the test centre told me I was too late cancelling to get a refund. It was also too late to change the date which my jnstructor said would be fine. The people at the test centre told me that out of good will my instructor should pay for my next test but he said I was a joke saying that and has reported me for inappropriate behaviour. Yes I did swear at him n raise my voice but that is because I have lost £140 paying for driving tests that instructors wont actually take me on and I was sick of being talked down to. I would not recommend the AA to anyone for that reason..
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