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Airport Parking & Hotels (APH)

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9 Reviews

Services provided include: airport parking, airport hotel & parking packages, executive airport lounges, car hire, and travel insurance.

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    9 Reviews
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      04.01.2014 19:01

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      Would not use again

      *CAR DAMAGED* Parked at APH Gatwick over Christmas and returned to find that my drivers door had been opened onto something chipping the paint off the edge. Having had problems at this car park previously I immediately reported it.

      Someone inspected the car and agreed it had been damaged and gave me a form and asked to provide two quotes to get the damage repaired.

      Before I could get the quotes sorted out I have received a letter from them denying responsibility because I didn't ask them to inspect the car when I arrived. They have pointed me at the terms and conditions and it looks like this service costs £5. No where in the terms and conditions does it state that in order for them to be held responsible this inspection has to be carried out. The only condition is that they are notified before you leave their premises.

      I was a frequent user of APH but will no longer be using them so they have lost a lot more than this would have cost to repair.

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      09.11.2013 15:35

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      APH have also damaged my car staff was very rude and unhelpful and they will not accept liability, and WILL not provide CCTV but have offered to T CUT the damage ???I will not tell you what I drive but I will say its not the type of car you try and t cut gouges even the number plate is scratched MY ADVISE IS AVOID THEY WILL DAMAGED YOU CAR AND PRETEND TO KNOW NOTHNG ABOUT IT LEGAL ACTION NOW IN MOTION !!!AVOID APH BIRMINGHAM , I WILL POST THIS REVIEW IN AS MANY PLACES AS POSSIBLE, in hope that some one will be saved from this poor service

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      15.08.2013 23:12
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      Cheap Airport Parking

      We have just returned from our summer holiday in Turkey. We used Birmingham airport but are generally happy to use any midlands airport and have used APH in the past to park our car, was happy with their service and therefore chose to use them again. We have used both their Manchester and Birmingham sites but they also operate for many airports including Heathrow and Gatwick.

      If you have used APH previously you do get offers emailed fairly frequently with money off options. You can also access them through cash back sites, I regularly use Top cash back. I would advise booking early to ensure you can use the deals available.

      There has recently been programmes on telly about airport parking, which has shown cars being parked on waste land however the APH sites we have used have always been with secure fencing and gates, with codes to get out again. I have always felt our car was secure. The car park has always been fully tarmacked and a manned office with toilets. The buses to and from the airport are clean and in good condition and are distinctive blue and yellow.

      On arrival you park your car in front of the office in a specific section, you hand in your car key (the sign requests that no other keys are attached), you are given a card stating exactly what to do on return and within minutes the minibuses set off, dropping you outside departures. On return (following the card instructions) you ring them when in baggage collection. On most occasions we have literally walked straight onto the bus but did once wait 10 minutes. The distance from the airport is about 10-20 minutes generally.


      They can be found using this link
      http://www.aph.com/parking/index.shtml
      (alternatively search via cash back site)

      Cost varies depending on deals / cash back but generally £20-30 for a fortnight.

      I am recommending APH as very happy with price and service and is one less thing to worry about when sorting out those holiday extras.

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        22.01.2011 15:16

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        It might be easy to book with APH but APH will damage your car and never compensate you for it

        APH damaged my car while it was in their care and now point blank refuse to acknowledge it was their fault.

        Try as I have to convince APH that they are at fault, they continue to hide behind their small print.
        I did get some concession, if you can call it that. They offered me one week's free parking. Now seriously, they damaged my car once, do they think I'll gullible enough to risk my car with them again.

        I read other reviews, now that I've experienced this awful company, where people have had a similar experience.

        For me the only way forward now is to get a solicitor involved. Ask yourself, do you really want this hassle or do you simply want to trust your car with a good reliable company.

        If you care for your car then use a different Airport parking company. It will save you a lot of time and hassle.

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        11.05.2010 12:24
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        Good Value Parking at the Airport with many options available

        I recently made a last minute trip from London Gatwick to Northern Ireland and needed to book parking from Saturday afternoon to 1.00am the following Monday morning. After doing a search on topcashback.co.uk I learned that if I booked my airport parking at Gatwick through APH I could earn 10% back on the cost of the booking. So I logged onto Topcashback and accessed the APH website (www.aph.com) site through them.

        THE WEBSITE
        The site itself is very easy to use. It gives you the option to choose either parking, hotels, meet and greet services or port parking (ferry terminals rather than airports). I choose Airport Parking and was prompted to enter the dates, time and location I would require the service from. All of the major UK air and ferry ports seemed to be on the list. I choose Gatwick and entered the dates and times of my flights, allowing a few hours extra either way and submitted the request.

        BOOKING YOUR PARKING
        I was then presented with five parking options to choose from, each one offering different facilities and prices, ranging from £17 for 2 days in the standard Long Stay Car park at Gatwick, to £43 for a parking space within walking distance to the terminal. As I booked last minute and paid rather a lot for my flights, I went with the cheaper option. I had to enter some personal details on the next screen, nothing out of the ordinary, my name, address and car details and payment information. It is worth knowing, that unlike some other car parking companies, APH do not charge you to make a booking on credit card.

        CONFIRMATION
        When my booking had been approved, I was issued with a reference number and confirmation letter. I was told to print this out and bring it along to the car park with me. This information was also emailed to me which was useful as I booked the service at home and didn't have access to a printer, so I had print it out from the email the next day in work.

        AT THE CAR PARK
        The car park itself (Gatwick Long Stay) was very easy to find as it is located just five minutes drive away from the terminal building. Simply drive up the barrier where you are issued with a ticket, much like any other car park. When I entered the car park, I was ushered into a row with some spaces by a parking attendant. The whole process was very smooth - I then had to get a bus to the terminal so I could check in for my flight. There are various bus stops located all around the car park and I would guess that the maximum walking time to one of these stops from any park of the car park would be three minutes. The buses serve the car park and terminal building every ten minutes - although luckily enough for me, there was a bus waiting at the stop when I arrived. The transfer takes around 7 minutes which is pretty handy.

        RETURNING
        When I returned to London Gatwick, my flight had been delayed due to the 'Volcanic Ash' so I didn't arrive back at the airport until 1am. I was slightly concerned as I had only paid for parking until 12am and thought that as I hadn't booked, I was going to have to pay an extortionate amount of money to get out of the park, however, when I got off the bus at the car park and drove to the barrier, my ticket went through fine and I didn't have to pay any extra, which was good considering at this stage I was 1hr30mins late!

        Overall, I have no complaints what so ever about this service, it is easy to book and reliable, the transfers to and from the airport are good as is the peace of mind knowing that your car is safe as the car park is manned twenty four hours a day.

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          03.05.2010 19:02
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          Why get a taxi to the airport when you can use APH?

          The last time we went on holiday, we returned to Manchester airport at about 3am, it was freezing cold, and we were both still in our holiday clothes. We called a taxi to collect us which took 45minutes to arrive, and cost us £23. As this really was annoying for us standing waiting for the taxi, the next holiday we went on, we decided to drive and put the car into an airport car park.

          We searched on Google, and APH parking came up for only £29 for the week, just £6 more than one way in a taxi.

          The website said that the car park was only 5minutes away from the airport, it also said there is 24hr security and the entrance and exit is barrier controlled. We decided to go ahead and book the slot, the car was probably safer there than left at home on the driveway!

          The car park was easy to find using a sat nav, around 10minutes off the M60 from junction 5. It is on Sharston industrial estate and is well signposted. When we arrived at the car park we were greeted by a security guard at the entrance, he pointed us where to park. There were about ten drop off spaces and when we arrived they were all empty.

          We then had to go to the office and book the car in, the office was nice and clean and there was tea and coffee available. The receptionist gave us a number to hang in our car, and we had to leave the car keys on the seat. This bit felt a bit strange, leaving your car in a space with the keys on the seat, as my car auto locks itself, I had to leave a window open which made it feel even worse.

          The number that you hang in your car relates to a number you have on a receipt, this ensures the car is ready for when you arrive after the holiday.

          We emptied the car and went to wait at the bus stop, and within two minutes the car was moved by a member of staff into the parking area. After ten minutes at the bus stop, the shuttle bus came to take us t the airport, the driver loaded the cases onto the bus for us and we only waited on the bus for about five minutes before we were on our way. The bus was nice and clean and warm too, it was mid December so being sat at the bus stop we were freezing!

          The website said that the car park is five minutes from the airport, the journey was closer to fifteen minutes but this didn't bother us too much as we were plenty early enough. When we arrived at the airport, the driver unloaded the bags for us and wished us a good holiday.

          After your week in the sun, when you arrive back to Manchester you just call APH and let them know you have arrived, they tell you where to wait for the bus, and also the times the bus will be there. We didn't have to wait at all, as we left the airport the bus was waiting for us.

          As we had returned to thick snow, the journey back to the car park took us about twenty minutes, and I was pleased to find my car in the waiting bay just a stones throw from the bus stop. The APH staff had also left the car engine running for us with the heater on, this was great service, we were able to jump in the car and head home without having to sit there de-icing it.

          As this was the first time I had used the car park, and I had seen Watchdog type programmes where airport parking companies actually use your car while you are away, I made a note of the cars mileage, and also how many miles were left in the tank. I was pleased to see the mileage had not moved, and the amount of diesel had also stayed the same. I always have an ash tray full of pound coins, and they all appeared to be there.

          I wouldn't hesitate to use APH again, it took all the hassle out of getting taxi's to the airport, the car is secure in there compound and everything is so efficient

          Visit www.aph.com for a quote.

          5 Stars!

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            02.01.2010 12:41
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            Cheaper car parking only a short bus ride from Gatwick

            When it comes to going on holiday the worst part of the whole thing for me is deciding how to get to the actual airport. It ends up that 9 times out of 10 we'll be going by car and that leads to the need for an overly priced car park. Of course we all know that parking your car at the airport can sometimes cost just as much as the holiday itself. The last couple of holidays we've been on we went from Gatwick and I think I've discovered the answer to all my parking problems.

            Whilst searching the numerous car parks on the internet I came across a quote for APH off airport car park that was around £10 cheaper for the week and decided that it would be worth trying if nothing else. The car park is located about 10 - 15 minutes away from both the North and South terminal in Copthorne, West Sussex. To start with I thought it was a bit far and not really worth the money but the more I looked round for parking the more I realised that it might at least be worth a try.

            Although the car park is located a little further away from Gatwick than perhaps I'd have liked it was open 24 hours a day and provided a shuttle bus service back to the airport. The cost of parking, including the transfer back cost us £42 for just over a week, which was almost £10 cheaper than any of those closer to the airport. I still think that £42 is an extortionate price to pay for parking your car for a week it worked out a lot cheaper than getting a taxi and that was our only alternative at 4 in the morning.

            The APH car park is relatively easy to find. It's located about 5 minutes from junction 10 of the A23 on the side of the A264 to East Grinstead. Whilst driving to the car park it seemed a lot further than it actually was but eventually after crossing 2 roundabouts it is located on your right hand side behind the Shell petrol station. Of course just in case you miss it there is a large sign pointing towards the entrance gate that certainly can't be missed.

            The drop of process is relatively simple, once you've driven through the entrance barrier the signposts direct you to the drop off point. Here you park your car up and head into reception and book your car in. In return you are given a card to place on your dashboard and told to leave your car keys on the driver's seat. You then gather your bags and catch the bus from the other side of the fence to the reception area.

            Now I have to admit to feeling a little nervy to leaving my car keys lying on the driver's seat with the doors open at 5 in the morning despite the number of people around. Within minutes of us leaving the car though my fears were allayed and the car was moved to its space for the next week before we'd even got settled into our seats on the coach. The staff were very efficient and as we watched for the next 10 minutes or so no car sat in the arrivals spaces for more than a couple of minutes. The driver of the coach put your bags into the luggage hall and you headed towards the airport.

            It's on the trip back to the airport that you realise it wasn't as far away from the terminals as you had thought. The busses run every 15 minutes to ensure there is always one at the car park to pick people up. It's the same coach for both the North and South terminal and they have a dedicated drop off and pick up point just outside each of the terminals. The efficiency and frequency of their service means that the APH airport fully justified its location by the service they provided.

            Of course coming back was going to be the real test as the last we'd seen of our car was heading off to a space somewhere on a huge parking lot. Once you arrive back you simply phone the number on your confirmation slip and tell them you are just about to head through customs. From there you head back to the bus and at most you have a 10 minute wait before you're on a coach and heading back to the car park.

            Upon arrival back at the car park your baggage is unloaded from the bus and once you've collected it you head back into the reception. Getting your keys back is pretty simple as you simply hand over the card you were given at check in and you get given your keys, an exit code and told a space location for the car. This location is about a minutes' walk from the reception as you car is brought closer for collection and that certainly saves you carrying all your bags across the car park. From there you simple type the code they give you into the security barrier and your back on the road home and not trying to join the M23 at the busy Gatwick junction but one further down.

            I have to say that despite my reservations about the location of the car park I was very impressed with the service from APH. It's true that they aren't just a booking agent and this shows that they provide a good service. It's easy to find and a lot cheaper than any of the others at Gatwick airport. The staff were all very helpful and it would seem on our experience of the APH car park incredibly efficient.

            See www.aph.com for more information, quotes and other APH locations.

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              27.09.2009 20:31
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              An uncomplicated way to start and end your holiday

              I have used APH Gatwick several times before, and always had a very pleasant experience, so when I booked our holiday this year and we needed airport parking, APH was my first choice, and I am happy to report that they are still my number one choice.


              APH have depots at three airports, and they also offer overnight hotels, airport lounges, travel insurance and several other holiday extras to make your holiday a little easier, but I have only used their Airport parking at Gatwick and courtesy coach service, so that is the basis of this review.


              When you put in a search for airport parking at Gatwick, APH is usually second on the list pricewise, but if you search around online, it is usually quite easy to find a discount - Money Saving Expert is excellent for this. I paid £53 for a week, and I believe that two weeks is somewhere in the region of £85, but rates can vary. Booking online is probably the easiest way to book your space. The website is easy to navigate, and you only have to go through a couple of pages before entering your payment details. A confirmation email is sent immediately, and you have to print this off and show it upon your arrival at the car park. Included on the invoice are easy to follow directions (from every direction) and the first time we went there, we got there easily on these instructions alone (and we have no sense of direction!!).


              The car park and reception is open 24 hours a day. Upon arrival you drive under a barrier, and there are clear directions to indicate where you should park your car. Once unloaded, you simply go into the office and hand in your car key where it is attached to a receipt, and you are given another receipt which you have to take on holiday with you as it has instructions and your reference number which you will need upon your return. The check in process takes a matter of minutes, and I have never had to queue at all. You put the key back on your car seat, leave the car unlocked and head towards the courtesy coaches. Your luggage is weighed (taking away the possible panic at the airport) and loaded on to the coach. The coaches leave every 10-15 minutes, so there is never a long wait, and there is usually plenty of space. The coaches are spotless, and the drivers are very friendly and helpful. It is a ten minute journey to the airport, where your luggage is unloaded and you're off!!


              On your return journey, before collecting your luggage, simply call APH reception to notify them of your arrival. By the time you have your luggage and have cleared customs, the coach is there waiting for you to take your back to your car. When you collect your car you are told exactly which bay it is located in and you are given your keys and a code to get out of the car park (again only a two minute procedure) and you are away - so simple!


              I am extremely comfortable leaving my car here, and I know that it will be safe and secure. It is possible to have your car valeted whilst you are away, but I always like to leave mine clean in the first place! The service is fast, uncomplicated and efficient, and it is a pleasant way to start your holiday. I would not hesitate in recommending this service, and it will always be my first choice.

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                08.01.2009 08:40
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                Choose APH when parking your car

                APH, for me, are the leaders in airport parking; a company I have used several times when wanting to leave the car before flying abroad. Primarily, I have used APH to fly from Birmingham.

                At Birmingham, the car park is based several miles from the airport, at a small industrial estate near Coleshill, just off the M42. Upon arrival, it is immediately obvious how secure the compound is, with cameras, high fences and men in yellow jackets throughout. I had no reservations about my car being stolen. The process of leaving your car there is easy. A few weeks before I had booked a place on the internet for a 5 day price of less than £30 - a bargain when compared to the car parks offered directly through Birmingham Airport itself. OK, you don't benefit from the ability to step out out of you car into the airport, but you save on cost.

                After leaving my car and keys with an attendant (who are all smiley and helpful), you check your car in with reception before stepping on a comfortable shuttle bus which whisks you to airport. The journey was trouble-free and rapid (about 10 minutes) via local A-roads. The driver was friendly and helpful with luggage. Upon returning 5 days later, the car was ready and waiting, keys intact.

                If you can spare half an hour out of your life, park with APH and save a fortune. If you really can't park closer to the airport - but they do say that getting there is half the fun!

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