Appalling from A to Z.
I used that company a couple of years ago, and was very happy with them: fast, friendly, honest, price competitive, helpful. Times have clearly changed since they went into liquidation early this year, and this is an entirely new company /new management, leveraging on the good image they had to attract customers and make the most out of them.
My personal experience a week ago was that everything was done to inflate the final bill through various techniques, and overall I seriously feel ripped off. £650 for 6 hours of 'work' at £90 per hour plus a few boxes for a very simple one-bed flat furniture swap between my place in London and a storage at 15mn drive distance on a day without traffic. Was initially charged 8 hours (gives you an idea of the pace), which came down to 6 after a very painful negotiation involving consistent absence of response to emails, rude people on the phone, playful use of my debit card - all in all the impression of being taken for a ride from start to finish. Move itself was not only extremely skillfully slow, it was also done in a very unprofessional and unpleasant manner. They didn't even have tape or bubble wrap to protect fragile items on the day, packing in the storage was not only horribly long but absolutely terrible.
Unless you are training to become a Buddhist Zen Monk or a stand-up comedian - please believe me: AVOID AT ALL COSTS.
Moving should be a simple business and with Aussie Man & Van it truey was.I had a survey, the next week we moved, nothing broken and the job was done 2 hours quicker than quoted.
I used aussie yesterday and I have to say i was very please.Friendly staff offering a great service and you cant ask for more than that!
It was confirmed last night that aussie man and van are in administration
We moved to a flat not far from where we lived. The arrived on time, even before the time obviously calling and asking before hand if that was ok.Both of the guys, one polish and one Hungarian were extremely helpful, educated and very quick. They charge per hour and really rushed so we didn't have to pay too much.100% pleased with the service and will recommend them highly
If you are looking for a small move with just one man and van then you should try www.smallremovals.comI and my friends have used this company lots of times over the years, The service and helpfulness is second to none and puts a lot of the bigger company's to shame.Hope this helps anyone looking for a reliable man and van.Tom H.London.
I have used Aussie Man and Van and they were great but there is another company I prefer, online taxi vans- cheaper, a bit smaller and more flexible for what I need doing (ie not much stuff). They work in 15 minute slots, so I was able to book like 30 mins and it worked out much better. They seem to get lots of love on their testimonials, and I had a great experience with them- website is www.manandvanlondon.com
I have used Flexible Movers and the name they have got will suit them most, they are very flexible and they moved our 4 bed house for a very flexible Price that we would not find it a anywhere else.I would 100% use them.
Flexible Movers (A man with a van service) in West London are catastrophically awful. I was moving flat from West Drayton to Hammersmith. Despite phone calls and emails confirming the arrangement, on the actual day an hour after the scheduled arrival time they phoned to say they no longer wanted the job. They also refused to give contact details for the boss.
As everything was packed and I was obliged to move (so the new occupiers could move in) you can imagine how stressful and difficult this was. I subsequently contacted by email the company and have had no meaningful explanation of this unbusiness like behaviour.
So let me stress despite their extensive web presence on flexiblemovers.co.uk DO NOT USE them.
They're no cheaper than anyone else and in any case being utterly unreliable top trumps anything else. I assume the so called testimonials (to Sarbaz) on their website are fictitious since upon closer investigation there are another identical set to do another individual on another web page.
Well you have been warned -- flexiblemovers are utterly hopeless.
I would have given them zero stars if the website had permitted.
I have used Aussie Man & Van five times during the last five years, so I feel that I know them well. It is worth noting, then, that I would never use them again after the last "job" they did for me.
In general, their removalists are hard-working and polite (note that the removal men are also, apparently, subcontractors - so they tell me). However, they are almost always late. The real problems, however, arise from using their storage services.
They are far more expensive than their competitors (e.g. Big Yellow) - something that was not even made obvious to me until after they had charged my credit card (they are extremely sneaky - misleading even - about their pricing, and like to hide additional costs in their small print). I elected to have Aussie Man & Van store my possessions for 3 months because (a) their headline rate was similar to their competitors; and (b) I thought it'd be convenient when they had to deliver my possessions to my new address for them to be able to pull everything out of storage without me having to be with them. How foolish a decision that turned out to be...
During the three months that my possessions were in Aussie Man & Van "purpose built facilities", they managed to damage almost every single item that I own. When delivered, 75% of my boxes were moldy and damp; my sofa and leather bed had been scratched and torn; my electrical equipment was covered in water and mud (yes, really); and everything else that wasn't in a box was scratched or chipped in some way. They also managed to lose some of my possessions - although I cannot for the life of me figure out how.
Four months on, and I'm still fighting with their insurers for compensation and repairs. As with at least one other reader on this forum, I'm also currently preparing a claim against Aussie Man & Van in the small claims court - for negligence and misleading pricing. I'm also fortunate enough to be a qualified lawyer - seemingly a pre-requisite if you plan to deal with Aussie Man & Van.
Avoid. Pay for a "proper" removal company instead.
We used Aussie Man And Van over the weekend to move and were extremely happy! The guys turned up on time, were hard working, and even made it enjoyable! I will deffinitly reccomend them to everyone! We were also very pleased with the office, there were no hassles even though we had to change our time at the last minute, they were flexible and re-assuring. Next time i move ( which i hope wont be for a long time! ) i will without any hesitation be calling Aussie Man and van.
DON'T USE THIS COMPANY UNDER ANY CIRCUMSTANCES! We decided to book with Aussie Man & Van as it seemed a 1-stop shop for all our needs would be practical & convenient (especially as my girlfriend recently had surgery on her spine so was unable to help much with the move) but it turned out to be more problematic (&more expensive) than had we booked each service individually elsewhere.
1. Cleaners: arrived on time, but didn't really clean the flat at all, nevermind to a professional standard. The kitchen & bathrooms were left especially dirty, as well as other obvious areas throughout the flat. A lot of this could have been cleaned quite simply & unfortunately we had to spend the Bank Holiday weekend cleaning up after the cleaners.
2. Carpet Cleaner: arrived 5 hours late. This was not only extremely unprofessional, inconvenient & stressful, but I also spent even more time & money on telephone calls trying to ascertain his whereabouts & ETA. I was informed that he had been given the wrong address &, on other occasions, that he was stuck in traffic. Granted, we discovered that the hot water had stopped working, despite the fact it had been working when the cleaners arrived. I called a plumber, who fixed the problem & asked if one of the taps had been turned off by anyone because that is what had caused the stop. Knowing that it was not me who turned any taps off, & although I am sure it was not intentional, I can only assume it was one of the cleaners. Generally, the carpet looks clean, however the edges of the carpet, in every room, as well as a very large area near a door, are black - they were not this colour before! He also left a bottle of his carpet cleaning chemicals on the floor, which is somewhat dangerous.
As a result of the carpet cleaner's lateness & the hot water being turned off, both he & the removalists required my attention at the same time, which resulted in me having to run back & forth between my old flat & current flat, which was extremely tiring & time-consuming & also cost me a LOT of money in telephone calls trying to resolve the problem.
Further, because the carpet cleaner was so ridiculously late, he had just finished "cleaning" the carpets when the removalists arrived. This meant that the carpets were not dry & the carpet cleaner advised they would not be for at least another 3 hours. There are only carpets upstairs in my flat (downstairs is floor boards), so the removalists were unable to move our belongings upstairs. As the bedrooms are upstairs, most of our belongings belong there, so I have since had to move everything up a flight of stairs on my own, due to my girlfriend's back surgery.
3. Removalists: arrived 2 hours late and again, I spent more time & money trying to track them down & find out when they might be arriving. The various excuses I got for their lateness were that they had been given the wrong postcode & also that they were stuck in traffic, although in my many trips between my old & current flats I did not witness any traffic problems in the area &, more importantly, had they arrived on time, they would not have been travelling during rush hour.
Despite assisting the removalists to speed the move up, their lateness resulted in the move not being completed until very late that night & after they left, both my girlfriend (with her bad back) & I then had the tiresome (& what should have been unnecessary) task to clean the flat because the cleaners had not.
Needless to say, we were very unhappy & disappointed in the services that we paid quite a lot of good money for. My girlfriend is a lawyer & we wrote a detailed complaint to the company which we sent with some of the photographs we had taken (there were way too many to send all of them) & asked for what we felt was a very fair resolution, being a partial refund. We considered this an extremely fair compromise, especially considering that we had to purchase cleaning materials, move a huge amount of heavy furniture up a flight of stairs on my own & was unable to work during (or enjoy) the 4 day weekend. Despite chasing, we didn't hear back from the company for over a week & when we did, their suggestion was to send a supervisor to view the property. By that time, over 2 weeks had passed since we had moved in &, not wanting to live in filth, we had cleaned the flat thoroughly ourselves, including paying more people to clean the carpets etc, so in fact there was nothing left for a supervisor to view. Upon pointing that out, we never heard from them again.
We are now filing a claim in the small claims court, as well as making formal complaints to the OFT etc and, at Aussie Man and Van's own suggestion, figured we may as well spread the word about their "services".
I've used Aussie Man & Van a few times and thought they offered an average service. Cheap enough to use again! But god forbid you should change a time/day. They will charge you £140 to rearrange. Even if you aren't cancelling!! AWFUL. Especially in the time of a recession. Tut!
come on, aussie man and van aren't bad. they did a professional job for one of my mates the other day.if you don't like their price just visit http://www.man-and-van-london.com, they are quality movers and they don't charge you high prices.if you've got a lot to move though, go with the aussie's.
Beware Aussie Man and Van. Aussie Man and Van like to hide charges in the fine print not advertised on their website. They also like to round their timesheets just over the next 30 minute slot to charge you for time not used.